Service desk analyst [h1.location_city]
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Service desk analyst • mobile al
[last_updated.last_updated_variable_hours]
An exciting opportunity awaits you at our esteemed establishment in Spanish Fort, AL! We are on the lookout for an individual capable of providing efficient, courteous, and professional assistance ...[show_more][last_updated.last_updated_30]
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Hotel Front Desk Service Representative
Courtyard Mobile Daphne / Eastern ShoreSpanish Fort, AL, US[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Salesforce and FOSSE experience is a plus Good computer skills and problem-solving are necessary Strong communication skills, written, and spoken Must be able to move luggage and / or packages up to 40 lbs
An exciting opportunity awaits you at our esteemed establishment in Spanish Fort, AL! We are on the lookout for an individual capable of providing efficient, courteous, and professional assistance to guests in all matters related to the Front Desk. Our main objective is to uphold the exceptional standards of service and hospitality that embody the Courtyard by Marriott brand. The perfect candidate will undergo training for all three shifts, exhibit reliability, possess strong problem-solving skills, and thrive in a team environment while executing front desk duties diligently.
Compensation : $14 - $15 hourly
Responsibilities :
- Proporcionar hospitalidad personalizada a los huéspedes en todas las etapas de su estadía
- Manejar de manera rápida y efectiva quejas y solicitudes de los huéspedes
- Registrar a los huéspedes de manera eficiente y amigable
- Registrar los cargos de los huéspedes, calcular las cuentas de los huéspedes, cobrar el pago y hacer cambio para los huéspedes del hotel siguiendo todos los procedimientos de manejo de efectivo requeridos por Marriott
- Manejar el correo y los mensajes de los huéspedes según los procedimientos establecidos
- Conocer muy bien el programa de lealtad Marriott Bonvoy, alentar a los huéspedes a inscribirse y ayudar con ello
- Desarrollar un conocimiento detallado del personal del hotel, ubicaciones de habitaciones, tarifas de habitaciones, comodidades y estrategias de venta
- Contestar el conmutador telefónico de acuerdo con los estándares de etiqueta telefónica adecuada
- Bloquear habitaciones y manejar solicitudes especiales
- Monitorear la disponibilidad de habitaciones
- Manejar las cajas de seguridad utilizadas por los huéspedes según los procedimientos establecidos
- Mantener el vestíbulo y el área del mostrador limpios y presentables
- Tener un conocimiento detallado de los procedimientos de emergencia y seguridad
- Ofrecer y manejar correctamente las solicitudes de llamadas de despertador
- Saber cómo limpiar las habitaciones de los huéspedes según los estándares
- Limpiar el vestíbulo, la sala de reuniones, la sala de máquinas expendedoras y el área de la oficina trasera según las Responsabilidades diarias de limpieza del Representante de Servicio al Cliente
- Realizar tareas de inicio y fin de turno; hacer depósitos de efectivo
- Asegurarse de que todas las tarjetas de crédito, efectivo y fondo de cambio estén equilibrados durante cada turno
- Informar a la gerencia sobre cualquier queja o problema relacionado con los huéspedes o los sistemas
- Comunicarse con el personal entrante y la gerencia registrando información pertinente en el libro de pases
- Mantener informado al personal de mantenimiento sobre todas las necesidades de mantenimiento
- Debe llevar el uniforme adecuado en todo momento de acuerdo con los Estándares de Apariencia
- Practicar normas de seguridad en todo momento
- Los empleados deben cumplir con todas las reglas de trabajo, procedimientos y políticas establecidas por la empresa, incluidas, entre otras, las contenidas en el manual del empleado
- Realizar otras tareas asignadas, para las cuales el empleado sea capaz
Qualifications :
About Company
Encore Enterprises is an equal opportunity employer with great benefits and a rapidly growing portfolio. To learn more about Encore Enterprises please visit encore.bz Courtyard by Marriott and Fairfield by Marriott properties are located in the urban / suburban area of Mobile, AL in the town of Spanish Fort.