Service desk analyst serp_jobs.h1.location_city
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Service desk analyst • new york ny
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The Service Desk Technician provides first-line IT support within a federal contractor environment, ensuring reliable access, security, and functionality of end-user systems and applications.The id...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Support the computing needs of all desktop and laptop users, including installation, upgrades, problem resolution and repair.
Install and support the use of peripherals and desktop software includin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Note : This is NOT a Helpdesk / Desktop Support position.The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Experience in End user Devices Support (Desktops Laptops Mobile Devices Printers Scanners).Possesses a good knowledge of network devices like routers switches Wireless Access points and firewalls.E...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Paul Mitchell The School NYC is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever.Our "On...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
We are looking for a skilled Help Desk Analyst to provide technical support and ensure seamless operations for our team in New York, New York.
The ideal candidate will assist with troubleshooting, s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
New Yorkers by uniting communities through care.We believe that Health care is a right, not a privilege.If you have compassion and a collaborative spirit, work with us.
You can come to work being pr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
The Service Desk Technician will perform remote diagnostics with key customers to determine root cause and resolve enterprise system issues.
They will remotely troubleshoot hardware and firmware, in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
It is uncompromising in its approach to helping clients consistently make better decisions, delivering improved business performance, and creating greater shareholder returns.The firm advises and s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Bring your curiosity, communication skills, and problem-solving mindset to Baird’s IT Service Desk.As the first point of contact for our associates, you’ll play a critical role in ensuring their te...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Womble Bond Dickinson (US) LLP seeks an on-site Service Desk Analyst for its New York City office.The Service Desk Analyst is a key member of a collaborative team that provides high-quality technic...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way.The services we provide contribute greatly to the overall patient and member exp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
G&A at Datadog rapidly scales the physical space hiring onboarding and financial and legal systems to keep our business running in top form.
As a Deal Desk Analyst you will work cross-functional...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Note : This is NOT a Helpdesk / Desktop Support position.The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
A company is looking for a Service Desk Analyst for the overnight shift.Key Responsibilities Provide first-level technical support for corporate office associates and offshore users Respond to e...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
CoreWeave is The Essential Cloud for AI™.Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way.The services we provide contribute greatly to the overall patient and member exp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Description : • One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk.
This individual will serve as th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
The Service Desk Technician role is responsible for providing advanced technical support to resolve escalated issues from Level 1 support.
This position requires a strong technical background excell...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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CoreWeaveNew York, NY, USserp_jobs.job_card.permanent
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Metropolitan Jewish Health SystemNew York, NY, United Statesserp_jobs.job_card.full_time
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Service Desk Technician
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Service Desk Technician
Trillion Technology SolutionsNew York, NY, USjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionMicrosoft 365 and standard office applications VPN, remote access, and network connectivity issues Printer and peripheral setup Account management in Active Directory, Exchange, and multifactor authentication tools iOS mobile device support Ability to obtain and maintain a Public Trust. 8 + years of help desk or desktop support experience in an enterprise or government environment. Experience with ServiceNow or other IT service management platforms. Proficiency in supporting Windows desktop environments, Active Directory, and Microsoft 365. Strong customer service, communication, and documentation skills. Professional demeanor and strong sense of accountability. Excellent communication skills across technical and non-technical audiences. Detail-oriented and disciplined in following procedures and documentation standards. Customer-first mindset with an emphasis on reliability, responsiveness, and respect. Onsite presence at a federal facility. Participation in rotating shifts or on-call coverage may be required per contract terms. Standard business hours with occasional after-hours support during maintenance windows
Job Description
Job Description
Position Summary
The Service Desk Technician provides first-line IT support within a federal contractor environment, ensuring reliable access, security, and functionality of end-user systems and applications.
The ideal candidate demonstrates professionalism, attention to detail, and strong troubleshooting skills in an enterprise environment.
Key Responsibilities
- Serve as the initial point of contact for all IT incidents and service requests via phone, email, or ServiceNow.
- Create, assign, and update tickets accurately in ServiceNow in accordance with established SLAs and ITIL best practices.
- Troubleshoot and resolve Tier 1 support issues, including :
- Windows 10 / 11 operating system performance and configuration
- Microsoft 365 and standard office applications
- VPN, remote access, and network connectivity issues
- Printer and peripheral setup
- Account management in Active Directory, Exchange, and multifactor authentication tools
- Escalate complex incidents to Tier 2 or Tier 3 teams with complete technical documentation.
- Follow security protocols for handling user credentials, data, and systems.
- Support user onboarding / offboarding, including provisioning and deactivation of system access.
- Document procedures and resolutions to expand the team's internal knowledge base.
- Contribute to a culture of continuous improvement and service excellence.
- Troubleshoot and resolve Tier 1 support issues, including :
Windows 10 / 11 operating system performance and configuration
Qualifications
Required :
Work Environment
Trillion is an equal opportunity employer. Applicants are considered for positions without regard to race, religion, gender, native origin, age, disability, or any other category protected by applicable federal, state, or local law.