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Service desk analyst [h1.location_city]

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Service desk analyst • quincy ma

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  • [promoted]
Permanent Service Desk Engineer

Permanent Service Desk Engineer

Softworld, a Kelly CompanyBoston, MA, United States
[job_card.permanent]
PERMANENT Service Desk Engineer~ Hybrid 3 days.Our client is seeking a Service Desk Engineer who delivers white glove, concierge-style support to executives, investment teams, and staff.This mid-le...[show_more][last_updated.last_updated_variable_days]
Service Operations Analyst

Service Operations Analyst

CMIT Solutions of Boston|CambridgeBoston, MA, US
[job_card.full_time]
CMIT Solutions of Boston / Cambridge is the premier IT services franchise in the US.IT business partner of small to medium sized businesses. The Service Operations Analyst provides administrative supp...[show_more][last_updated.last_updated_variable_days]
IT Service Desk Technician

IT Service Desk Technician

Boston Red SoxBoston, MA, United States
[job_card.part_time]
Monitor the IT Service Desk queue and resolve Level 1 and Level 2 tickets in accordance with established SLA policies.Execute IT tasks related to employee onboarding, offboarding, and job changes, ...[show_more][last_updated.last_updated_variable_days]
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Front Desk

Front Desk

Arch Amenities GroupBoston, MA, United States
[job_card.full_time]
A new name and a compelling charter for a proven team of experts.Arch Amenities Group was formed through the strategic acquisition of preeminent providers of hospitality and wellness-led amenity ma...[show_more][last_updated.last_updated_variable_days]
IT Service Desk Technician

IT Service Desk Technician

TrexonBoston, MA, US
[job_card.full_time]
The Support Technician will provide fast and useful technical assistance and is responsible for providing general support to our corporate and field employees. The candidate should be familiar with ...[show_more][last_updated.last_updated_30]
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IT Service Desk Technician

IT Service Desk Technician

Celito Tech, Inc.Boston, MA, United States
[job_card.full_time]
Job Title : IT Service Desk Technician.Reports To : Manager, IT Support.The Celito Team architects the buildout of simplified, integrated, and compliant technology stacks. With both consulting and pro...[show_more][last_updated.last_updated_variable_days]
Milestone Client Service Business Analyst

Milestone Client Service Business Analyst

Omni InclusiveBoston, MA, United States
[job_card.full_time]
Fund Accounting / Funds Management / Custodial Services / Investment Operations industries is required.Proven ability in analyzing business data flows and processes. isolating issues, assessing imp...[show_more][last_updated.last_updated_variable_days]
Service Desk Analyst

Service Desk Analyst

VirtualVocationsDorchester, Massachusetts, United States
[job_card.full_time]
A company is looking for a Service Desk Analyst to provide Level 1 technical support to users.Key Responsibilities Provide general IT end-user support and troubleshoot technical issues via phone,...[show_more][last_updated.last_updated_30]
Front Desk / Receptionist

Front Desk / Receptionist

IST ManagementCambridge, MA, United States
[job_card.full_time]
IST Management is actively seeking a.Ideal candidates will have prior experience in a professional office setting, possess excellent communication abilities, are well versed in customer service and...[show_more][last_updated.last_updated_30]
IT Service Desk Technician

IT Service Desk Technician

Boston Red Sox and Fenway Sports ManagementBoston, MA, US
[job_card.full_time]
The Information Technology department provides strategic direction and day-to-day IT operational, software and emerging technology supporting the Red Sox, Fenway Sports Management, the Red Sox Foun...[show_more][last_updated.last_updated_variable_days]
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Front Desk Agent

Front Desk Agent

Boston StaffingBoston, MA, US
[job_card.full_time]
Location : Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark s...[show_more][last_updated.last_updated_variable_days]
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Receptionist / Front Desk

Receptionist / Front Desk

Cambridge Health AllianceCambridge, MA, United States
[job_card.full_time] +1
Clerical and Administrative Support.Are you starting out in healthcare or looking for a career change? If you are looking to make a difference CHA’s temporary staffing department may have a role fo...[show_more][last_updated.last_updated_30]
Help Desk Analyst

Help Desk Analyst

Liberty JobsBoston, MA
[job_card.full_time]
Liberty Personnel is working with a Top AM Law Firm seeking a Help Desk Analyst to join their team.This person should be proficient with : . Citrix, VPN, iOS, iPad OS technologies.Lan, Wan and Network...[show_more][last_updated.last_updated_variable_days]
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Operations - Analyst, Senior Analyst, Associate Client Service - Parametric

Operations - Analyst, Senior Analyst, Associate Client Service - Parametric

Morgan StanleyBoston, MA, US
[job_card.full_time]
Parametric is part of Morgan Stanley Investment Management, the asset management division of Morgan Stanley.We partner with advisors, institutions, and consultants to build portfolios focused on wh...[show_more][last_updated.last_updated_variable_days]
Front Desk Agent

Front Desk Agent

Westgate ResortsBoston, MA, United States
[job_card.full_time]
The Front Desk Agent is often the first point of contact for guests or clients.You’ll manage check-ins and check-outs (if hospitality), answer inquiries, handle reservations, and support guest sati...[show_more][last_updated.last_updated_30]
Service Desk Analyst I

Service Desk Analyst I

InvoiceCloudBoston, MA, US
[job_card.full_time]
InvoiceCloud is a fast-growing fintech company with an award-winning culture and a leading disruptor in the electronic bill presentment and payment (EBPP) space. Serving more than 3,200 customers ac...[show_more][last_updated.last_updated_30]
Senior Service Desk Analyst

Senior Service Desk Analyst

Boston Properties, IncBoston, MA, United States
[job_card.full_time]
Oversee, monitor, maintain and support IT services to end-users.Manage technologies, processes and controls that maintain and elevate standards and security of IT services.Serve as the point of esc...[show_more][last_updated.last_updated_30]
IT Service Desk Technician

IT Service Desk Technician

Solve IT Strategies, Inc.Boston, MA, US
[job_card.full_time]
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).Proficiency in supporting Microsoft 0365, including but not limited to SharePoint, O...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Front Desk Supervisor

Front Desk Supervisor

Stonebridge CompaniesWatertown, MA, US
[job_card.full_time]
This position is a evening shifts from 3pm to 11pm Tuesday through Saturday.The purpose of a Guest Services Supervisor is to assist the Guest Service Manager by overseeing the responsibilities of t...[show_more][last_updated.last_updated_30]
Permanent Service Desk Engineer

Permanent Service Desk Engineer

Softworld, a Kelly CompanyBoston, MA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.permanent]
[job_card.job_description]

PERMANENT Service Desk Engineer~ Hybrid 3 days

Location : Boston

SUMMARY

Our client is seeking a Service Desk Engineer who delivers white glove, concierge-style support to executives, investment teams, and staff. This mid-level role blends hands on Tier 1 / 2 service with engineering minded problem solving, automation / scripting, and a relentless focus on user experience, security, and operational excellence. You will own incidents end to end, improve the environment through proactive fixes and documentation, and contribute to projects across end user computing. Success looks like fast, professional support; fewer repetitive tickets thanks to automation; and delighted users who can work securely from anywhere.

RESPONSIBILITIES :

White Glove / End User Support

  • Provide Tier 1 & Tier 2 support for Windows 10 / 11 laptops / desktops, mobile devices (iOS / iPadOS / Android), peripherals, and core applications.
  • Deliver in person, remote, and on-site assistance; prioritize executive / VIP and trading adjacent users with discretion and urgency.
  • Support collaboration tools (Microsoft 365 / Exchange Online, Teams, SharePoint / OneDrive; Zoom / Zoom Rooms) including meeting setup and room tech.

Identity, Device, and Application Management

  • Troubleshoot and administer Active Directory / Entra ID (Azure AD), Group Policy, Conditional Access, MFA, and role-based access controls.
  • Handle endpoint lifecycle : imaging / provisioning (Autopilot), enrollment (Intune), compliance, software distribution, patching, and secure decommissioning.
  • Maintain asset inventory accuracy and chain of custody for devices and loaners.

    • Automation & Continuous Improvement

  • Create and maintain PowerShell (and optionally Python) scripts to reduce toil (e.g., user provisioning / deprovisioning, mailbox / Teams’ automation, Intune / Graph tasks).
  • Build self-service / runbooks, workflows, and knowledge base articles to improve first contact resolution.
  • Identify recurring issues and implement problem management fixes; contribute to endpoint hardening and configuration baselines.

    • Security & Compliance

  • Apply strong security hygiene in daily support : data protection, least privilege access, secure file sharing, and incident triage.
  • Support Microsoft Defender for Endpoint, BitLocker, and compliance policy remediation.
  • Assist in BCP / DR exercises and ensure support readiness for critical business periods.

    • Global Site Support & Vendor Coordination

  • Coordinate with a Managed Service Provider to perform Tier 1 support
  • Provide remote support across multiple time zones; coordinate with local providers for smart hands tasks (installs, break / fix, logistics)
  • Assist with office moves, equipment deployment, and conferencing / AV maintenance.

    • ITSM Process Excellence

  • Work within an ITSM platform (ServiceNow / Freshservice / Jira) : incident, service request, change, problem, and CMDB / asset management.
  • Maintain accurate, current documentation of procedures, configurations, and known errors.

    • REQUIRED SKILLS :

  • Bachelor’s Degree in Computer Science or related field
  • 3–5 years in a Service Desk / Desktop Support role within a professional IT environment.
  • Proficiency with Microsoft 365 (Exchange Online, Teams, SharePoint / OneDrive) and Windows 10 / 11 troubleshooting.
  • Experience with Active Directory / Entra ID, Intune, Group Policy, and device provisioning (Autopilot).
  • PowerShell scripting for support and administration; comfort reading API / Graph docs and JSON outputs.
  • Solid understanding of ITIL / ITSM practices and use of a ticketing system (ServiceNow, Freshservice, or Zendesk / Jira).
  • Excellent communication and customer empathy; able to translate technical issues into business friendly language.
  • Strong organization and multitasking in a fast paced, high stakes environment.

    • PREFERRED QUALIFICATIONS :

  • Financial services or executive support experience; familiarity with trading adjacent etiquette and urgency.
  • Exposure to Azure.
  • Experience with Cortex XDR, Conditional Access, AIP / Purview, and security incident handoff.
  • Automation beyond PowerShell (e.g., Python, Power Automate, Freshservice workflows).
  • Knowledge of networking fundamentals (DNS / DHCP, Wi-Fi, VPN, split tunnel, SDWAN), printing, and AV / Zoom Rooms.
  • Familiarity with SCCM / MECM or co management with Intune.
  • Certifications : ITIL 4 Foundation, Microsoft 365 Certified : Endpoint Administrator (MD?102), AZ?900, Security+.