Service desk analyst [h1.location_city]

Quality Improvement Analyst, Program Analyst 3

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial / ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Do you envision an Oregon where all communities welcome and value people with intellectual and developmental disabilities and their families? At the Office of Developmental Disabilities Services (ODDS) , we work to make this a reality every day.

We are seeking a Quality Improvement Analyst who thrives as a member of a team and is a self-starter who can support individuals who experience developmental disabilities and their families to tell their story while advocating for policy change.

Summary of Duties

The Office of Developmental Disabilities Services (ODDS) is an office within the Oregon Department of Human Services (ODHS). ODDS provides new opportunities to link services for the growing number of Oregonians who have intellectual or other developmental disabilities. The goal of ODDS is to help individuals with intellectual or other developmental disabilities remain as independent as possible. Programs include employment, residential services, services coordination, program development, licensing and quality of care initiatives. Over 22,000 Oregonians are receiving one or more of these services in various programs located throughout the State.

As a Quality Improvement Analyst, you will :

• Evaluate I / DD-funded programs through policy and data analysis to ensure effectiveness and compliance with federal and state laws, Medicaid requirements, and agency rules.
• Monitor, track, and report on quality improvement metrics using data from sources such as QAFR, CAM, Licensing, NCI, ASPEN, and other state and federal systems.
• Support data-driven decision-making by conducting special studies, analyzing trends, and providing technical assistance to inform policy development.
• Recommend and assist in implementing quality improvement strategies based on performance data and stakeholder input.
• Collaborate with ODHS partners, committees, and cross-departmental subject matter experts to gather insights and develop tools, materials, and instructional presentations.
• Provide technical assistance to internal and external partners to support quality improvement initiatives.
• Report findings and recommendations to leadership and contribute to strategic planning efforts.
• This position reports to the Quality Improvement Manager at the Office of Developmental Disabilities Services.

Minimum Qualifications

Seven years of experience coordinating or administering a program.

Education in Business or Public Administration, Behavioral or Social Sciences, human or social services, or a similar degree will substitute for experience based on the following :

Essential Attributes

We are looking for candidates with :

Attention all candidates! A Cover Letter is not required, but you are highly encouraged to submit one. It will be used to assess if you fulfill the essential attributes requirement. Include how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range during the Equal Pay Assessment (previously known as Pay Equity Assessment). If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.

After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.

The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and / or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

The job posting closes at 11 : 59 PM (PDT / PST) on the close date. Immediately after you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans' preference. These questions are necessary to complete the application process.

Working Conditions

Background Checks and Requirements

Benefits

Employment Preference

General Information

Contact Information