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Service desk analyst [h1.location_city]

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Service desk analyst • st louis mo

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Service Desk Engineer

Service Desk Engineer

ConfidentialSt. Louis City County, MO, United States
[job_card.full_time]
Service Desk Engineer (Level 2) Job Posting Summary.A positive, "can do" personality, and a commitment to providing.You will act as a main point of contact for service requests and an escalation po...[show_more][last_updated.last_updated_variable_days]
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Pricing Analyst - Deal Desk

Pricing Analyst - Deal Desk

VestisSaint Louis, MO, US
[job_card.full_time]
This Pricing Analyst, Deal Desk, position is responsible for reviewing existing customer price deviation / discount requests and new business sales quotes with price exceptions.The position will also...[show_more][last_updated.last_updated_30]
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Front Desk

Front Desk

Marriott International IncSt Louis, MO, United States
[job_card.full_time]
Our jobs aren't just about giving guests a smooth check-in and check-out.Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative t...[show_more][last_updated.last_updated_variable_days]
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Front Desk

Front Desk

Marriott InternationalSaint Louis, MO, US
[job_card.full_time]
Our jobs aren't just about giving guests a smooth check-in and check-out.Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative t...[show_more][last_updated.last_updated_variable_days]
IT Associate I - Service Desk

IT Associate I - Service Desk

StifelSaint Louis, MO, US
[job_card.full_time]
A IT Associate provides technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware, and software. A IT Associate responds to customer queri...[show_more][last_updated.last_updated_30]
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Front Desk

Front Desk

Missouri StaffingSaint Louis, MO, US
[job_card.full_time]
Our jobs aren't just about giving guests a smooth check-in and check-out.Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative t...[show_more][last_updated.last_updated_variable_days]
Membership Service Associate (Front Desk Staff) - Bayer YMCA

Membership Service Associate (Front Desk Staff) - Bayer YMCA

Gateway Region YMCASt Louis, MO, United States
[job_card.full_time]
Partner with the branch management team to implement membership policies (SOP's) and all systems that support branch membership, program and marketing objectives. Enter membership and program regist...[show_more][last_updated.last_updated_variable_days]
Service Desk Analyst

Service Desk Analyst

VirtualVocationsSaint Louis, Missouri, United States
[job_card.full_time]
A company is looking for a Service Desk Analyst to provide Level 1 technical support to users.Key Responsibilities Provide general IT end-user support and troubleshoot technical issues via phone,...[show_more][last_updated.last_updated_30]
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Front Desk

Front Desk

MarriottSt Louis, MO, United States
[job_card.full_time]
Full-time, Evening Shift, 3-11 pm, Weekly pay, Benefits, Weekend and Holiday availability needed.Rooms & Guest Services Operations. Louis Creve Coeur, 828 N New Ballas Rd, Creve Coeur, Missouri, Uni...[show_more][last_updated.last_updated_variable_days]
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Service Desk Technician I

Service Desk Technician I

DAS HealthSaint Louis, MO, US
[job_card.full_time]
Louis, MO (Hybrid / Up to 10-20% Onsite).DAS Health is seeking a motivated.This role serves as the front line for remote technical support, ensuring our clients receive fast, accurate resolutions t...[show_more][last_updated.last_updated_variable_days]
Service Desk Coordinator

Service Desk Coordinator

Paul Mitchell SchoolsSt Louis, MO, USA
[job_card.full_time] +1
Louis is seeking a qualified Service Desk Coordinator.Do you have a gift for excellent customer service and thrive in an upbeat environment? As a part time or full time Service Desk Coordinator at ...[show_more][last_updated.last_updated_30]
Help Desk Analyst (On-Site)

Help Desk Analyst (On-Site)

Oakwood Systems GroupSt. Louis, Missouri
[job_card.full_time]
Provide Level 1 technical support.Provide friendly, courteous, and quality systems support to all users.Assist with advanced troubleshooting for special projects assigned by Helpdesk Supervisor.Tro...[show_more][last_updated.last_updated_variable_days]
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Front Desk

Front Desk

Fairfield Inn & SuitesSaint Louis, MO, US
[job_card.full_time]
We are seeking friendly, energetic and dependable team members for our Front Desk crew.Our family owned and operated business highly values our Team and we are committed to assisting you in your jo...[show_more][last_updated.last_updated_30]
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Technical Support Engineer (Service Desk Engineer) - After Hours

Technical Support Engineer (Service Desk Engineer) - After Hours

GadellNetSaint Louis, MO, US
[job_card.full_time]
GadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technology solutions to hundreds of businesses across various markets. We are also a family-friendly com...[show_more][last_updated.last_updated_variable_days]
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Service Desk Analyst Level 2

Service Desk Analyst Level 2

Alliance Technologies, LLCSt Louis, MO, United States
[job_card.full_time]
At Alliance Technologies, we look for individuals who are : .Always willing to lend a helping hand .Passionate about providing quality support . For this role, we’re specifically looking for someone w...[show_more][last_updated.last_updated_variable_days]
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Help Desk Analyst

Help Desk Analyst

ConceroSt Louis, MO, United States
[job_card.full_time]
We are hiring a Help Desk Analyst in the St.Louis, MO area! This is a key team member in answering helpdesk calls with support on hardware and software issues and the go-to person for employees wit...[show_more][last_updated.last_updated_variable_days]
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Front Desk

Front Desk

Hampton Inn & SuitesSaint Louis, MO, US
[job_card.full_time]
Louis South, I-55 & Butler Hill Road.We are seeking friendly, energetic and dependable team members for our Front Desk crew. Our family owned and operated business highly values our Team and we ...[show_more][last_updated.last_updated_30]
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  • [new]
Front Desk Supervisor

Front Desk Supervisor

Davidson Hospitality GroupSaint Louis, MO, US
[job_card.full_time]
Join the dynamic team at The Westin St.Louis, located in the heart of downtown, where luxury meets unbeatable convenience! We are looking for passionate, high-energy individuals to help us deliver ...[show_more][last_updated.last_updated_variable_hours]
Director, IT Service Desk

Director, IT Service Desk

ArmaninoSt. Louis, Missouri
[job_card.full_time]
At Armanino, you determine your career path.This means it's possible to pursue challenges you are passionate about, in industries you care about. Among the top 20 Largest Accounting and Consulting F...[show_more][last_updated.last_updated_30]
Service Desk Engineer

Service Desk Engineer

ConfidentialSt. Louis City County, MO, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Service Desk Engineer (Level 2) Job Posting Summary

Summary of Position We are seeking an L2 Technical Engineer who combines proven technological expertise with outstanding personal communication skills. A positive, "can do" personality, and a commitment to providing extreme white glove customer service are key for this position. You will act as a main point of contact for service requests and an escalation point for the Service Desk team.

Key Responsibilities

  • Act as an escalation point responding to L2 ticketing requests.
  • Serve as the point of contact for customers for all service request types.
  • Diagnose and correct hardware and software configuration problems .
  • Perform fast turnaround of customer requests.
  • Provide clear communication with customers, keeping them informed of incident progress, impending changes, and agreed outages.
  • Build reports and maintain client relationships through clear communication and prompt follow-through on ticketing.
  • Maintain asset inventory (receipt, storage, tracking, and decommissioning) and network, systems, and organizational documentation.

Essential Technical Requirements

  • Operating Systems : Windows Operating systems (Windows 10 and 11) and MacOS.
  • Networking : DNS, DHCP, and General Networking Troubleshooting. Proficiency with LAN / WAN - Switches, Routers, Access Points, and Firewalls (Fortinet experience a plus).
  • Cloud & MDM : Microsoft Intune / Mobile Device Management (MDM) , Office 365 , Azure Virtual Desktop , and proficiency with the Azure Platform.
  • Collaboration & Productivity : Experience with Microsoft M365 Suite (BP, E3, E5), Microsoft Teams, Microsoft Co-Pilot , Slack, and Adobe Pro. Provide support for conferencing systems : Teams, Zoom, and desktide support for Zoom soft phone.
  • Cybersecurity : Expertise in Microsoft Entra-ID, Microsoft Authenticator, Microsoft Sentinel (SIEM), JAMF, CrowdStrike, and Proofpoint.
  • Systems Management : Proficiency in ConnectWise RMM, HaloITSM, and IT Glue Documentation .

    • Required Skills & Experience

  • Professional IT Service Desk experience with Level 2 and 3 proficiency .
  • Experience in first and second level help desk / desktop support.
  • Excellent Customer Service, Problem Solving Skills, and Critical thinking.
  • Ability to plan and prioritize workload without supervision.
  • Ability to work flexible hours and multi-task.

    • Education

  • Bachelor’s degree in IT, Computer Science, or related field OR High School Diploma or Associate’s degree in IT or equivalent work experience.
  • Microsoft Certifications and / or any other IT related certifications are a plus.