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Service desk analyst • topeka ks
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Help Desk Agent provides customer service solutions within service level agreements using the company and project quality and quantity standards.
It includes providing prompt, reliable, and accurate...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Job Description • • We're on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives.
Our mission? To create a human-ce...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Duration : 6 12 months +++ Hybrid 3 Days a Week : Charlotte, NC; Chicago, IL; Colorado Springs, CO; Conshohocken, PA; Dallas, TX.
Fargo, ND; Garden City, NY; Houston, TX; Jacksonville, IL; Lenexa, K...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Peraton is seeking an Operations Analyst IV to join our team of diverse, qualified individuals.The Operations Analyst IV works at the United States Postal Service (USPS) Central Repair Facility (CR...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting in compliance with established policies / procedures.Th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Position : Contract (12 to 18 months).Location : Topeka, KC or Wichita location.Pay Rate : $31 - $34 / HR (depending on experience).
Hours : M – F (8 to 5) some flexibility.Schedule : Hybrid (Monday ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
SnapIT Solutions is a leading IT services and staffing firm specializing in innovative technology solutions.We connect organizations with top-tier talent to achieve their digital transformation goa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Location : Hybrid Work – 1 day per week onsite in Topeka, KS after 3 weeks training onsite.Month Contract opportunity with the possibility of extension.
Weekly Pay with direct deposit.When you ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Under general direction of the Project Controls Manager, serves as an intermediary between engineering, real estate, vegetation management, procurement, and construction to assist in completing tra...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Our client is looking for an IT Support Specialist, providing exceptional technical assistance to internal users.You’ll troubleshoot hardware, software, and network issues, ensuring quick resolutio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions.
Working across specialties and primary care, we seek to connect...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose.
While working in a dynamic, welcoming, and co...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
This is a highly visible role which has a direct impact on creating the guest experience.F;Welcomes and accommodates guests, visitors and staff in a warm and courteous manner.Oversees the guest reg...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Our property is seeking a night auditor to join our growing group of hospitality professionals.The ideal candidate will have strong attention to financial details, a genuine love of interacting wit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Become a part of our caring community and help us put health first.This Actuarial Analyst 2 position is a part of the HealthCare Economics team focused on evaluating programs and interventions rela...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Collects metrics on the workforce and workload.Analyzes data to determine trends and formulates plans to further the operational goals of the business.
Uses data collected about individuals, teams a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
This job works closely with customers and design teams in prioritizing data and information requirements.The incumbent provides analysis in the development and support of projects and data analysis...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Contract Role | Helpdesk in Kansas City MO.Duration : 12 months contract with possible extension.Hybrid role- 4 : 1(office-Wednesday).
Core hours for this workgroup are Monday –Friday, between 6...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Summit Pkwy | San Antonio, TX 78207.Mission : The mission of Catholic Charities is to provide for the needs of our community through selfless service under the sign of love.The Front Desk Receptioni...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Archdiocese of San AntonioCatholic Charitiesserp_jobs.job_card.full_time
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Kansas StaffingTopeka, KS, USjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionRequires a high school diploma or GED Knowledge of and experience using various computer applications including Microsoft Office Suite Technology savvy with an interest in new generation technology - comfortable doing things a different way, troubleshooting, and recommending new technology. Must be able to pass a background check. May require additional background checks as required by projects and / or clients at any time during employment. Must possess problem-solving skills. Exceptional communication skills, both oral and written. Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc. Highly motivated with the ability to handle and manage multiple tasks at any one time. Ability to forge new relationships, individual and teaming in nature. Must be a Self-starter, that can work independently and as part of a team. Ability to follow instructions for logging into a computer and launching various applications Ability to navigate the applications and programs utilized including opening and closing windows, select portions of text or other items using the mouse, copy / cut and paste text Ability to successfully handle customer requests and document in work management tools and applications. Strong interpersonal skills with the ability to communicate in a professional, and articulate manner to individuals from diverse backgrounds. Effective listening skills to include cognitive ability to locate and convey requested information Excellent organizational, analytical, and problem-solving skills with high-level attention to detail with good follow up and follow through skills. Proven ability to multitask and prioritize in a fast-paced environment with changing priorities; adaptable to change and a quick learner. Ability to handle sensitive and confidential information appropriately. Continuous learner / improvement mindset, desire to learn quickly with a commitment to excellence. Positive attitude; tolerance for dealing with difficult customers and stressful situations. Dependable and accountable. Experience in a customer service role. Experience supporting customers in a virtual environment. Medical, Dental and Vision Insurance; Wellness Program Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) Short-Term and Long-Term Disability options Basic Life and AD&D Insurance (Company Provided) Voluntary Life and AD&D options 401(k) Retirement Savings Plan with matching after one year Paid Time Off Professional remote office environment. Ability to work Mon-Fri 8am to 5pm EST. Must be physically and mentally able to perform duties extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. Must be able to establish a productive and professional workspace. Must be able to sit for long periods of time looking at computer screen. May be asked to work a flexible schedule which may include holidays. May be asked to travel for business or professional development purposes. May be asked to work hours outside of normal business hours.
Help Desk Agent
Help Desk Agent provides customer service solutions within service level agreements using the company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.
Responsibilities
- Receives customer inquiries and fulfills requests, providing high-quality customer service in a professional, efficient, and timely manner.
- Operates within established guidelines and procedures to independently deliver a full range of services to the customer.
- Matches customer needs with current products and services and suggests new ones to target customer's unmet needs.
- Use examples and analogies as appropriate to facilitate understanding.
- Identifies, resolves, or escalates, and tracks issues of all customer interactions in a work management tool or as determined by the client.
- Aids in information to the customer in a prompt manner.
- Uses judgment to anticipate customer service needs, resolves routine issues, and takes action accordingly, consistently providing high level quality service.
- Manage continuous improvement through ongoing collection of data and information regarding customer requirements.
- Understands and responds to others using active listening skills and tactful communication.
- Ability to perform first-line troubleshooting for customers.
- Ability to resolve issues following the parameters and guidelines of the client.
- Help new and developing team members.
- Demonstrate proactive business and customer service mentality, assuming ownership over solutions with a desire and willingness to be flexible and adaptable.
- Other duties as assigned.
Qualifications
Here's What You Need
Minimum Skills Required
Desired Qualifications
Our Commitment to You / Overview of Benefits
Reports To : Delivery Manager
Working Conditions :
Other Duties :
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.
Pay Range USD $15.00 - USD $17.00 / Hr.