Service desk analyst serp_jobs.h1.location_city
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Service desk analyst • usa
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Taking initial telephone inquiries and troubleshooting relatively simple hardware, software, or network problems.Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
GKN Aerospace is reimagining air travel : going further faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry were inspired by the opportuniti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Are you ready to join a dynamic team of Help Desk Analysts in a world-class enterprise environment? If you're passionate about technology, possess excellent communication skills, and have a ser...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Engage customer base through the detailed intake of calls into the service desk via multiple mediums (phone, email, walk up and self-service portal).
Appropriately attempts to resolve immediately an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
The Service Desk Analyst will provide technical support and play a key role in maintaining our in-house technology infrastructure, spanning computer systems, mobile devices, and peripherals.This ro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Cascade Asset Management Company (“Cascade”) is proud to protect and grow capital in service of Bill Gates and the Gates Foundation Trust in support of their mission-related and philant...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Job Description – Service Desk Analyst.Service Desk Analyst (Atlanta, GA - Managed Services).The Service Desk Analyst’s role is to ensure proper computer operation so that end users can...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Having a friendly, professional attitude is a must! Work from home the role must be able to work independently with direction and guidance from your team leads and manager.EST, I shift for 11am-8pm...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
We have 1st, 2nd and 3rd Shift Available.Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
SunSource and its family of companies represent 200 locations and 3000 employees making up one of North Americas leading value-add industrial distribution companies.
We provide customers with produc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Do you want your voice heard and your actions to count.Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG) one of the worlds leading financial groups.
Across the globe were 150000 c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished.NOTE- THIS IS 100% ONSITE...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
The role of the Service Desk Tier 1 Analyst is to provide first level support by troubleshooting, diagnosing and resolving IT incidents and Service Requests.
The Tier 1 Analyst is the first point of...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
AtNetPlus is a Managed Service Provider providing our clients IT support, cybersecurity, 24 / 7 helpdesk support, on-site services, and system development.
We pride ourselves on delivering exceptional...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Job Title : Service Desk Analyst.Job Location : Detroit, MI (Hybrid).Job Description / Requirements : .Additional Service Center responsibilities duties as required.
CA Service Desk, Microsoft Desktop OS...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Our client is seeking Service Desk Analysts to provide IT support for a client.Resolve technical issues through various communication channels.
Install, maintain, and troubleshoot IT hardware and so...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Be primary responder for the queue; acknowledge, triage, and resolve tickets across.Keep customers informed with clear, friendly updates and realistic ETAs.
jump on Zoom / phone when needed.Reproduce...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Information Technology Support experience troubleshooting and resolving hardware and software issues.Experience utilizing enterprise level ticketing system such as ServiceNow.Experience utilizing A...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way.The services we provide contribute greatly to the overall patient and member exp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Service Desk Analyst
CrossfuzeMinnetonka, MN, USserp_jobs.job_card.full_time
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GKNMuncie, Indiana, USAserp_jobs.job_card.full_time
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TEEMABend, OR, USserp_jobs.job_card.full_time
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Juno Search Partners - Open PositionsWayne, PA, USserp_jobs.job_card.full_time
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National Trench Safety, IncHouston, TX, USserp_jobs.job_card.full_time
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Cascade Asset Management CompanyKirkland, WA, USserp_jobs.job_card.full_time
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iVision Scale LLCAtlanta, GA, USserp_jobs.job_card.full_time
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IronOrbitAnaheim, CA, USserp_jobs.job_card.full_time
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Encore TechnologiesCincinnati, OH, United Statesserp_jobs.job_card.full_time
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SunSourceSouthgate, Michigan, USAserp_jobs.job_card.full_time
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Mitsubishi UFJ Financial GroupTampa, Florida, USAserp_jobs.job_card.full_time
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Amerit ConsultingLos Angeles, CA, United Statesserp_jobs.job_card.permanent
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All Lines TechnologyRock Hill, SC, USserp_jobs.job_card.full_time
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AtNetPlusStow, OH, USserp_jobs.job_card.full_time
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Global Information TechnologyDetroit, MI, USserp_jobs.job_card.full_time
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Omniscius ConsultingArlington, VA, USserp_jobs.job_card.full_time
Service Desk Analyst
ChoochSan Mateo, CA, USserp_jobs.job_card.full_time
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Service Desk Analyst
Insight GlobalKing of Prussia, PA, United Statesserp_jobs.job_card.temporary
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Service Desk Analyst
Metropolitan Jewish Health SystemNew York, NY, United Statesserp_jobs.job_card.full_time
Service Desk Analyst
CrossfuzeMinnetonka, MN, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionExperience in a technical support or customer service role preferred Bachelor’s degree, technical degree or certifications preferred Working knowledge of a variety of technologies including, but not limited to : Windows 7, Windows 8, Windows 10, desktop / notebook hardware, Windows Server and general networking technologies Basic knowledge of e-mail (Exchange / Office 365), Active Directory, ITIL, and Server hardware Possess an energetic, self-starting mentality with value placed on integrity Ability to work as an effective team member with the Crossfuze team, partners and internal staff Strong English communication skills, both written and verbal Ability and desire to learn new technologies as mutually defined Ability to prioritize multiple tasks, anticipate situations, and take quick action Ability to type at a speed of 40 words per minute or faster We want our employees to make their career with Crossfuze. With an emphasis on promoting from within, we provide training and development opportunities to all employees who seek to learn and grow in their careers. Working options for hybrid, in-office, and remote settings dependent on the role Access to Crossfuze Academy and LinkedIn Learning to grow your career with us Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits. Paid maternity and paternity leave for biological birth and adoption Newborn, adoption and fertility assistance Additional PTO day for mental health Competitive paid time off Healthcare Plan 401(k) with employer match 10 days toward bereavement leave Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice. While performing the duties of this position, the employee will be required to work in our office in Minnetonka, MN for the first 6 months of training Following completion of all training tasks, the employee will be eligible to work in a hybrid setting with flexibility to work both from home and in the office
Job Description
Job Description
- Taking initial telephone inquiries and troubleshooting relatively simple hardware, software, or network problems
- Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly
- Document all customer interaction with high attention to detail and accuracy
- Update all tickets according to Service Level Agreements (SLA)
- Understand and follow Crossfuze’s Delivery Process : incident management, problem management and change management
- Recognizing and escalating more difficult problems
- Documenting customer impact, resolution steps, and appropriate priority in accordance with policy and customer requirements
- Incident management, recovery, and performance monitoring and reporting with high attention to detail and data accuracy
- Provide after-hours support for clients; shifts may include nights and weekends, however, there are no on-call responsibilities
- Assist with coaching / training as needed
- Other duties as assigned
Requirements
Benefits
Work Environment
Compensation
The anticipated compensation range for this position is $19.00 per hour. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factors.
Equal Employment Opportunity
Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.