Service desk analyst [h1.location_city]

Job Title

If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer.

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

Sustain back-office support functions associated with servicing Commercial and Business Banking clients. Areas of specialization include Remote Deposit Capture, Account Analysis, set up of wires, ACH, etc.

Implement Treasury Management Service request submitted by the Commercial and or Business Banking Sales team for new and existing clients. Ensure all Corporate Services applications received through service requests are completed and accurate. Review Files to verify all necessary documentation and approvals as per procedures are noted and uploaded into Nautilus for retention. Perform Quality Control on processed applications.

Provide technical support to resolve client issues with online banking systems, Bank Check Express, ACH, Wire Transfer, Positive Pay, Business Bill Pay, remote deposit capture systems and / or Treasury Management Services, account analysis. Etc.

Perform continuous assessment of corporate service operations while furnishing oversight and guidance regarding effective client service and issue resolution techniques. Assist with implementing quality assurance processes to improve client experience and promote operational efficiency.

Collaborate with peers and across business lines in supporting the Sales team's initiative in resolving and escalating service issues and in developing and improving processes. Work with our vendors associated with Treasury Management products to identify / submit product software issues, test proposed resolution with IT, and resolve software, functionality, and system issues.

Perform other duties or accountabilities as assigned. Meet and or exceed service, productivity, and quality metrics set by department management.

Demonstrate adaptability to new technology. Demonstrate proficiency with all systems, tools, resources utilized daily. Deliver the highest quality service and strengthen client relationships by representing the Sterling Standards of Service.

Ensure compliance with all regulations, policies, and procedures.

Skills / Experience :

At least 2 years customer service banking experience.

Practical knowledge of Microsoft Office suite (Outlook, Excel, Word).

Ability to work a flexible and / or rotating schedule. May be required to work Saturdays, Sundays, and extended hours.

The estimated salary range for this position is $24.85 USD to $28.50 USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

Webster Financial Corporation and its subsidiaries ("Webster") are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and / or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.