Service desk manager [h1.location_city]
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Service desk manager • austin tx
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US Citizen, GC Holders or Authorized to Work in the.The Service Desk Technician will join the Global Support team to gain familiarity with and assists team members in resolving hardware and softwar...[show_more][last_updated.last_updated_30]
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[job_card.job_description]Comprehensive medical benefits Competitive pay (k) retirement plan …and much more!
Title : Service Desk
Location : Austin, TX
Duration : months, can extend
Compensation : $hr
Work Requirements : US Citizen, GC Holders or Authorized to Work in the
Skillset / Experience :
The Service Desk Technician will join the Global Support team to gain familiarity with and assists team members in resolving hardware and software issues. You will field telephone calls, email, or in person appointments to troubleshoot and diagnose a wide range of issues in the hardware, software, virtual / cloud, and infrastructure space.
THE OPPORTUNITY FOR YOU
You will perform installation, repair, and preventative maintenance of personal computers (PC) and related systems. You will troubleshoot and resolve software and hardware failures. Identifies network problems when they relate to personal (desktop or laptop) computers. You will provide technical support, training, process creation and various project efforts. You will serve as a local leader and mentor to junior Technicians.
KEY SUCCESS FACTORS
- years of experience using and supporting computers (hardware and software)
- Basic understanding and ability to troubleshoot Windows (experience with Mac is a plus)
- Proven skills in PC repair, troubleshooting, deployment, and liquidation
- Working knowledge of Active Directory
- A+ certification
Our benefits package includes :