Service desk manager [h1.location_city]

Chronosphere

Chronosphere is the observability platform built for control in the modern, containerized world. Chronosphere empowers customers to focus on the data and insights that matter by reducing data complexity, optimizing costs, and remediating issues faster. The observability platform reduces data volumes and associated costs by 60% on average while saving developers thousands of hours. Chronospheres Fluent Bit-based Telemetry Pipeline optimizes and simplifies observability and security log data. The product transforms logs at the source and routes them to any destination without lock-in.

Recognized as a leader by major analyst firms, Chronosphere is trusted by the worlds most innovative brands, including Snap, Robinhood, DoorDash, and Zillow. Learn more at Chronosphere.io . Follow at LinkedIn and X .

About the team

This role will report directly to the Head of our Strategy & Operations team, who reports to our CRO. The Strategy & Operations team sits within the broader Revenue Operations organization and is at the heart of our GTM organization, determining future strategy, delivering performance insights, and managing the underpinning workflows & tooling to maximize the productivity of our GTM team. We are known internally as a collaborative group of high achievers who execute with excellence. We love tackling big ideas while also rolling up our sleeves to get things done.

About the role

As our Deal Desk manager, you'll be the strategic anchor point for commercial deal executionbalancing speed, structure, and compliance across high-value observability contracts. You will collaborate closely with Sales, Finance, Legal, and Security acting as the air traffic controller and liaison between each of these teams to accelerate deal cycles while ensuring extreme attention to detail managing multiple deals, stakeholders, and deadlines at a time.

You Will

Support the Sales Department :

Act as a point of contact for account executives to expedite deal processes, reducing sales cycle time and improving deal efficiency

Support the Sales teams on the full deal lifecycle for new sales, renewals, and upsells, ensuring that deals are structured for success and compliance

Support the Sales teams on complex or non-standard deals, offering guidance on contract terms, pricing models, and negotiation tactics

Review and validate contracts, order forms, and quotes, ensuring accuracy and adherence to internal policies.

Serve as the subject matter expert on pricing, discounting, term structuring, and commercial approvals for key customers with our strategy team

Deal Review and Approval Process :

Develop and manage the deal approval process, ensuring timely review by relevant stakeholders.

Implement a structured process for approvals, providing transparency and consistency across the organization.

Collaborate with legal, finance, product, account management teams to assess non-standard terms, manage risks, and address customer requirements

Process Optimization :

Help build a scalable deal desk framework and governance model

Identify opportunities to improve deal desk processes, tools, and workflows to enhance deal velocity and reduce bottlenecks

Work on implementing automation tools or CRM optimizations to streamline the deal desks operations

Train Sales and Account Manager teams on deal processes and tools

You Have

6+ years of experience in Deal Desk, Revenue Operations, Sales Operations, or Finance at a SaaS B2B tech company, with 1+ year at an early stage (Series A-D) SaaS B2B tech startup, or small team within a larger company

Proven experience supporting enterprise sales cycles and large, complex, bespoke deals

Deep understanding of SaaS metrics and business models, including ARR, discounting, and renewal management

Proficiency in excel

Familiarity with sales and legal processes tied to data protection, security SLAs, and procurement compliance

Experience with Salesforce CRM

Strong attention to detail, organizational skills, and the ability to manage multiple deadlines

Excellent communication skills; able to influence and educate stakeholders across departments

Location

US-Remote

Our benefits

Health Insurance Coverage

Flexible Time Off

Competitive Salary

Stock Options

And More

Chronosphere is an equal opportunity employer. You're encouraged to apply even if your experience doesn't line up exactly with the job description. Your skills, passion, and desire to make a difference will stand out. At Chronosphere, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge the standard. If you need additional accommodations to feel comfortable during your interview process, please email us at talent@chronosphere.io

Before clicking Submit Application.

To support our Diversity, Equity, and Inclusion (DEI) initiatives, we urge applicants to omit personal identifiers, including names, and any details that explicitly indicate gender or ethnicity from their applications to reduce bias. However, applying through our Applicant Tracking System (ATS) will include identifiable contact information. Although this step is optional, Chronosphere is deeply committed to DEI. We recognize that achieving DEI is an ongoing journey for us as a company, and we believe it begins with our approach to hiring.

Identifying information includes your name, photos, LinkedIn URL, email address, and more.