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Service desk manager • gilbert az

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Service Manager

Service Manager

Sun State Mechanical IncTempe, AZ, United States
[job_card.full_time]
Founded in 1952, Marsden Services is a nationally recognized provider of comprehensive facility services.We deliver high-quality janitorial, security, mechanical, calibration, emergency response, a...[show_more][last_updated.last_updated_variable_days]
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HR Service Desk Analyst

HR Service Desk Analyst

Abacus Service CorporationTempe, AZ, US
[job_card.full_time]
The HR Service Desk Analyst is primarily responsible for the delivery of day to day HR activities to employees, supervisors, and managers, ensuring that the company upholds best practices and remai...[show_more][last_updated.last_updated_30]
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Front Desk Sales and Customer Service

Front Desk Sales and Customer Service

Elements MassageMesa, AZ, US
[job_card.full_time]
We are looking for positive, upbeat, energetic individuals to join our team.Our customers will be your #1 priority! Starting at $15 base plus unlimited bonus / commission. At Elements, we believe in c...[show_more][last_updated.last_updated_30]
Service Desk Technician II

Service Desk Technician II

iT1Tempe, AZ, US
[job_card.full_time]
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T1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Service Desk Technician II to join our Service Desk team. T1 has been recognized by the Pho...[show_more][last_updated.last_updated_30]
Service Manager

Service Manager

Tempe MechanicalTempe, Arizona, USA
[job_card.full_time]
Travel : The Greater Phoenix Area.As a family owned and operated business for over 30 years we have learned that expertise in HVAC. Over the years working on a broad range of commercial.We have also ...[show_more][last_updated.last_updated_variable_days]
Guest Service Associate - Front Desk Receptionist

Guest Service Associate - Front Desk Receptionist

European Wax CenterQueen Creek, AZ, US
[job_card.full_time] +1
LOVE TO HELP OTHERS LOOK AND FEEL GORGEOUS? JOIN OUR TEAM!.Are you passionate about people and beauty? Are you naturally confident and outgoing? Does the idea of earning excellent commission drive ...[show_more][last_updated.last_updated_variable_days]
Front Desk Supervisor / Customer Service - Hilton $16-$35 / hr

Front Desk Supervisor / Customer Service - Hilton $16-$35 / hr

HiltonChandler, AZ, United States
[job_card.full_time]
No experience requited, hiring immediately, appy now.Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following : Oversees front desk operations.Provide...[show_more][last_updated.last_updated_variable_days]
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Customer Service Manager

Customer Service Manager

Goodwill of Central and Northern ArizonaMesa, AZ, US
[job_card.full_time]
E Southern Ave Mesa Arizona, 85206, +1 (480) 5304701 Starting Pay : $18.Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Ce...[show_more][last_updated.last_updated_variable_days]
Service Desk Manager

Service Desk Manager

IsagenixGilbert, AZ, US
[job_card.full_time]
Established in 2002, Isagenix International has created simple, proven products that optimize what your body is capable of—helping you protect your greatest asset, your health.For more than twenty ...[show_more][last_updated.last_updated_30]
Service Desk Representative.

Service Desk Representative.

Insight EnterprisesChandler, AZ, US
[job_card.full_time]
This is an on-site work opportunity in our Chandler, AZ office.Monday - Friday 8 AM - 4 PM AZT.Salary is determined on your background, experience working in a call center environment, and skill se...[show_more][last_updated.last_updated_variable_days]
Front Desk Guest Service Representative

Front Desk Guest Service Representative

My Place HotelsMesa, AZ, US
[job_card.part_time]
Are you ready to join a team dedicated to delivering exceptional guest experiences? My Place Hotel is looking for a motivated and detail-oriented Guest Services Representative.In this key role, you...[show_more][last_updated.last_updated_variable_days]
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Service Manager

Service Manager

CCS Construction StaffingTempe, AZ, United States
[job_card.full_time]
My client is currently looking for a Service Manager to support major commercial projects in the area.Theyre a strong full-service mechanical contractor that has been serving the state of Arizona f...[show_more][last_updated.last_updated_variable_days]
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Service Desk Team Lead

Service Desk Team Lead

VirtualVocationsChandler, Arizona, United States
[job_card.full_time]
A company is looking for a Service Desk Team Lead to oversee daily service delivery operations and manage team performance. Key Responsibilities Supervise and motivate team members while acting as...[show_more][last_updated.last_updated_variable_hours]
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Front Desk

Front Desk

Foot and Ankle Clinics of ArizonaGilbert, AZ, US
[job_card.full_time]
Foot And Ankle Clinics Of Arizona.Foot and Ankle Clinics of Arizona is one of the largest physicians-owned podiatry practices in Arizona. We are happy to share our expertise with the patients and co...[show_more][last_updated.last_updated_variable_days]
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Service Manager

Service Manager

Texas RoadhouseTempe, AZ, United States
[job_card.full_time]
At Bubba's 33, you'll take pride in scratch-made food for all, friendly service, and giving back to the community.Experience a dynamic work environment, great benefits, and opportunities for advanc...[show_more][last_updated.last_updated_variable_days]
Front Desk Customer Service Reprensentative

Front Desk Customer Service Reprensentative

HOA CommunityMesa, AZ, US
[job_card.part_time]
Front Desk Customer Service Representative.The Front Desk Customer Service Representative serves as the first point of contact for residents, homeowners, vendors, and guests.This role is responsibl...[show_more][last_updated.last_updated_variable_days]
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Service Manager Trainee

Service Manager Trainee

OrkinMesa, AZ, United States
[job_card.full_time]
We're the Industry Leader Because of Leaders Like You.When you're an Orkin Service Manager, you're quality control, ensuring top-notch service from the industry leader with more than 125 years as t...[show_more][last_updated.last_updated_variable_days]
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Service Desk Technician I

Service Desk Technician I

IT1Tempe, AZ, US
[job_card.full_time]
T1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Service Desk Technician I to join our Service Desk team. T1 has been recognized by the Phoe...[show_more][last_updated.last_updated_30]
Service Desk Representative

Service Desk Representative

Insight Enterprises, Inc.Chandler, AZ, US
[job_card.full_time]
This is an on-site work opportunity in our Chandler, AZ office.Monday - Friday 8 AM - 4 PM AZT.Salary is determined on your background, experience working in a call center environment, and skill se...[show_more][last_updated.last_updated_variable_days]
Service Manager

Service Manager

Sun State Mechanical IncTempe, AZ, United States
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[job_card.job_description]

Company Overview

Founded in 1952, Marsden Services is a nationally recognized provider of comprehensive facility services. We deliver high-quality janitorial, security, mechanical, calibration, emergency response, and facility management solutions to clients across the country.

Through our subsidiary : Sunstate Mechanical we bring decades of mechanical contracting expertise to industrial and commercial clients across Arizona and the Southwest. Sunstate is known for their operational excellence in HVAC, plumbing, piping and service maintenance - we take pride in being excellent at what we do.

At Marsden, our people are our greatest strength. We believe in our employees, invest in their growth, and provide opportunities for long-term success. A career with Marsden means joining a company that supports your professional development and encourages you to make a meaningful impact.

Summary

The Service Manager supports the overall service operations of Sunstate Mechanical, ensuring we deliver best-in-class commercial / industrial plumbing and HVAC projects and service to our customers. This leader must be a former field technician or foreman-level professional who truly understands field work and can relate to service techs-someone who can "throw on a toolbelt" when needed, while also excelling at planning, budgeting, customer relationships, safety training and team development.

This role manages a team of 12 service technicians, with growth targets of 20-30 technicians. The Service Manager is responsible for the safety, hiring, retaining, training, and coaching field personnel. Over time, a small group of Foremen will be added, and this position will manage those leaders as well. The work environment will eventually be 50% office / 50% field as the department grows.

This position is customer-facing and consultative and will own client renewals, maintenance contract sales, quality control visits, and client relationship management. The Service Manager must bring value as the subject-matter expert to clients.

Key Responsibilities

Service Operations & Customer Solutions

  • Communicate effectively with customers, vendors / subcontractors, general contractors, and the internal service team.
  • Hold the service team accountable to KPIs and performance expectations.
  • Serve as the primary point of contact for customer service and account management needs.
  • Provide labor / material estimates to customers and evaluate estimates from vendors and subcontractors.
  • Conduct quality control visits and face-to-face client meetings to ensure high service standards and contract renewals.
  • Develop new business opportunities with existing clients; identify areas of improvement to meet service needs.

Team Leadership & Development

  • Manage, mentor, and support all Service Technicians.
  • Plan for team growth from 12 technicians to 20-30 total.
  • Hire, retain, train, and build the field team; maintain a positive, optimistic leadership presence.
  • Eventually oversee a team of Foremen as the department expands.
  • Relate to and support field employees; step into field work when necessary.
  • Serves as the primary safety leader for the service department, ensuring compliance with safety standards, conducting regular safety training, and promoting a culture of safe work practices among all team members.

    • Scheduling, Planning & Process Improvement

  • Coordinate labor scheduling for all service work.
  • Partner with internal stakeholders to identify business opportunities and operational improvements.
  • Lead the implementation of enterprise software (e.g., Mobile Tech) to improve efficiency, timekeeping, and billing accuracy.
  • Support both small / quick-turn service projects and larger design / build projects as the department evolves.
  • Manage budgeting, planning, and maintenance contract sales.

    • Education and Experience Required

  • Proven, practical experience in commercial / industrial plumbing and HVAC service or project environments, with the ability to understand field workflows, diagnose issues, support technicians, and ensure high-quality service delivery.
  • Experience as a field technician or foreman strongly preferred; ability to relate to field teams is essential.
  • OSHA 10 certification is required or must be obtained within an agreed-upon timeframe, OSHA 30 would be preferred.
  • Proficient with Microsoft Word and Excel.
  • Working knowledge of federal, state, and city regulations and guidelines.
  • Excellent verbal and written communication skills.
  • Proven ability to manage multiple projects concurrently, often with tight deadlines.
  • Self-starter with the ability to embrace and lead change; able to grow and sustain a high-performing service team.

    • Business Conduct

  • Demonstrates commitment to the Company's values and Code of Conduct.
  • Builds and promotes a culture of safety; leads by example in all field and jobsite behavior.
  • Treats coworkers with respect and approaches conflict professionally and constructively.
  • Seeks to understand processes, asks questions, and champions improvements.
  • Ensures compliance with the Company's Operating Standards.

    • Supervisory Responsibility

  • Directly oversees all Service Technicians (and future Foremen)

    • Position Type / Hours of Work

  • Full-time, Monday-Friday
  • Hybrid role (office in Tempe + local field work)

    • Travel

    Local travel only

    EEO Statement

    Marsden Services provides equal employment opportunities (EEO) to all employees and applicants without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, public assistance status, or any characteristic protected under federal, state, or local law.

    Other Duties

    This job description is not designed to cover or contain a comprehensive list of duties or responsibilities. Duties may change at any time with or without notice.