Service desk manager [h1.location_city]
[job_alerts.create_a_job]
Service desk manager • indianapolis in
- [promoted]
Service Desk Manager
VirtualVocationsIndianapolis, Indiana, United StatesService Desk Associate
The National Institute for Fitness and SportIndianapolis, IN, United States- [new]
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VestisIndianapolis, Indiana, USA- [promoted]
SERVICE DESK ASSOCIATE
Von MaurIndianapolis, IN, USService Desk Lead
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Hampton Inn & Suites SpeedwayIndianapolis, IN, United StatesIT Service Desk Auditor (154565)
EXOS (formerly Sondhi Solutions)Indianapolis, IN, US- [promoted]
Service Manager
Beztak Properties Co., Inc.Beech Grove, IN, US- [promoted]
Service Manager
Renewal by Andersen Metro & MidwestIndianapolis, IN, US- [promoted]
Service Manager
JX EnterprisesIndianapolis, IN, United States- [promoted]
Service Manager
FirstKey HomesIndianapolis, IN, US- [promoted]
Service Manager
ConsultNetIndianapolis, IN, United States- [promoted]
Service Manager
JX Truck CenterIndianapolis, IN, United StatesService Desk Associate
The National Institute for Fitness and Sport (NIFS)Indianapolis, IN, United StatesFront Desk Manager
Courtyard SpeedwaySpeedway, IN, United States- [promoted]
- [new]
Service Manager
Hubler ToyotaIndianapolis, Indiana, USA- [promoted]
Service Manager
BeztakBeech Grove, IN, United StatesTeam Leader – Service Desk (InsuraMatch)
TravelersPennPkwy,Indianapolis- [promoted]
Service Manager
JX Enterprises, Inc.Indianapolis, IN, USService Desk Manager
VirtualVocationsIndianapolis, Indiana, United States- [job_card.full_time]
A company is looking for a Manager, Service Desk to lead the planning, organization, and daily operations of their Service Desk team.
Key Responsibilities
Lead and develop a high-performing Service Desk team to ensure high-quality customer service
Hire, train, and evaluate Service Desk staff while managing performance and attendance issues
Establish ITIL-aligned processes and manage incident escalation for complex issues
Required Qualifications
Bachelor's degree or equivalent combination of education and experience
Seven years of IT experience, with five years in a related role
Advanced knowledge of service desk best practices and ITIL
Experience managing a Service Desk team of twelve or more
ITIL, Six Sigma, or other relevant Service Desk / CI certification preferred