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Service desk manager • jacksonville fl

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Service Desk Team Lead

Service Desk Team Lead

NivelJacksonville, FL, United States
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As a Service Desk Manager, you should have a solid technical background combined with customer service experience.A problem-solving attitude with an ability to motivate your team to achieve specifi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Service Manager

Service Manager

CintasJacksonville, FL, US
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Cintas is seeking a Service Manager to directly manage our customer facing Service team.Responsibilities include hiring and performance management. managing the overall performance of a team; provi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Service Manager

Service Manager

Bridgestone AmericasJacksonville, FL, United States
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Company Overview • • Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, inclu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Service Representative – Front Desk (JacksonvilleSt. Johns, FL)

Customer Service Representative – Front Desk (JacksonvilleSt. Johns, FL)

Closet FactoryJacksonville, Florida, USA
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We are searching for another member to add to our close-knit team of individuals in Customer Service in Jacksonville / St. We are a hard-working company and are seeking to improve our performance with...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Front Desk Clerk

Front Desk Clerk

Comfort Suites West JacksonvilleJacksonville, FL, United States
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We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Service Manager

Service Manager

Cintas CorporationJacksonville, FL, United States
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Cintas is seeking a Service Manager to directly manage our customer facing Service team.Responsibilities include hiring and performance management. managing the overall performance of a team; provi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Service Manager

Service Manager

Southern States ToyotaliftJacksonville, FL, US
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Southern States Material Handling is more than just forklifts! With our flagship brands of Toyota and Raymond, we pride ourselves in successfully partnering with our customers to offer solutions th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Manager, Service

Manager, Service

Briggs EquipmentJacksonville, FL, US
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The Manager, Service provides the vision, direction and support to ensure customer satisfaction while maintaining company profitability through defined empowerment and supervision of the Service De...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Service Desk Technician

Service Desk Technician

VirtualVocationsJacksonville, Florida, United States
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A company is looking for a Service Desk Technician.Key Responsibilities Provides support to internal and external users on various issues Responds to tickets, emails, and other requests in a tim...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Patient Service / Front Desk Coordinator Part Time

Patient Service / Front Desk Coordinator Part Time

MyEyeDrJacksonville, FL, United States
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See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr.No optical experience? No problem! You will be provided training and tools needed to learn about an industry ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Field Service Manager

Field Service Manager

HoneywellJacksonville, FL, United States
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Field Service Solutions Manager.As a Field Service Solutions Manager here at Honeywell, you will be responsible for leading and managing the design, engineering, configuration, implementation, comm...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Tier 1 Service Desk Tech

Tier 1 Service Desk Tech

Nationwide Parts Distributors IncJacksonville, FL, US
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AirPro Diagnostics is the leading provider of Diagnostic Scanning for Collision Centers throughout the U.Due to our organic growth, our I. We are seeking a Tier 1 level candidate who is a self-motiv...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Service Manager

Service Manager

PopeyesJacksonville, FL, US
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We are seeking an Service Manager to join our team! You will be responsible for providing customers with a memorable dining experience. The Service Manager is passionate about providing guests with ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Service Manager

Service Manager

EMCOR GroupJacksonville, FL, US
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The Electrical Service Manager is responsible for overseeing the daily operations of the electrical service department, ensuring high-quality workmanship, excellent customer service, and efficient ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Front Desk

Front Desk

Team Z Entertainment LlcJacksonville, FL, US
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JOB DESCRIPTION : FRONT DESK ASSOCIATE.Director of First Impressions).Front Desk Supervisor or General Manager.Love meeting new people? Thrive on making someone’s day? As a Front Desk Associat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Deal Desk Manager

Deal Desk Manager

Bishop FoxJacksonville, FL, US
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Bishop Fox is the leading authority in offensive security, providing solutions ranging from continuous penetration testing, red teaming, and attack surface management to product, cloud, and applica...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Service Manager

Service Manager

BridgestoneJacksonville, FL, United States
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Bridgestone Retail Operations Manager Of Vehicle Services.Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America.BSRO operates more ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Service Desk & EUC Technician

Service Desk & EUC Technician

CompuComJacksonville, FL, United States
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Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified.Service Desk & End User ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Service Manager

Service Manager

MazzellaJacksonville, FL, United States
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Are you a dynamic leader with a passion for optimizing operations and driving results?.Were looking for a dedicated Service Manager to oversee our service branch and lead it to new heights.In this ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Service Desk Team Lead

Service Desk Team Lead

NivelJacksonville, FL, United States
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As a Service Desk Manager, you should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position.

Ultimately, you should be able to ensure high quality technical support, reduce ticket turnaround time, and increase client satisfaction.

Responsibilities

  • Oversee 100% of the requests, incidents and problems
  • Act as escalation point for all requests and incidents
  • Provide data and reporting of KPI's and trends to IT department and others in ad-hoc, weekly, monthly and as needed
  • Manage the help desk team and evaluate performance
  • Ensure customer service is timely and accurate on a daily basis
  • Set specific customer service standards
  • Contribute to improving customer support by actively responding to queries and handling complaints
  • Establish best practices through the entire technical support process
  • Follow up with customers to identify areas of improvement
  • Will drive Ticket Deep Dive and develop strategies for improvement
  • Monitor team performance and developing feedback reports for management

Requirements

  • Proven work experience as a Help Desk Manager
  • Strong proficiency in Windows 10 / 11, Microsoft 365, Teams, Azure AD, and endpoint management tools.
  • Solid understanding of networking fundamentals, Active Directory, VPN, and system administration.
  • Experience with ITSM / ticketing platforms (e.g., ManageEngine, ServiceNow, Jira Service Management).
  • Proven experience leading or supervising an IT Service Desk or support team in a fast-paced environment.
  • Skilled in escalation management, incident triaging, and driving accountability across technical staff.
  • Experience in identifying, triaging, and escalating cybersecurity incidents
  • Excellent communication, organization, and interpersonal skills with a focus on customer satisfaction.
  • Strong problem-solving and decision-making abilities, especially under pressure.
  • Solid technical background with an ability to give instructions to a non-technical audience
  • Customer-service oriented with a problem-solving attitude
  • Excellent written and verbal communications skills
  • BSc degree in Computer Science, Information Technology or relevant field desired

    • Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.