Service desk manager • tempe az
The Intersect Group is partnering with a growing technology services organization that delivers comprehensive IT support, managed services, and technology solutions to a diverse client base.The com... Show more
Supervise the Front Office staff, including Front Desk Supervisors, Bell Staff, and Guest Response department in the daily shift operations.Aid in the administration of the Front Office department ... Show more
A growing organization in Phoenix, AZ is looking for a Help Desk Support Technician to join its internal IT team.This is a full-time, direct-hire, fully onsite opportunity supporting employees acro... Show more
We are growing! Fred Astaire Dance Studios® is excited to be adding to our team.We are currently hiring for a Customer Support Representative.Do you enjoy making others smile, helping those around ... Show more
At Canopy by Hilton Scottsdale Old Town, we believe every stay should feel like both a welcome pause in the thrill of travel and a familiar base in the heart of the destination.The Front Desk Super... Show more
Front Desk Receptionist / Recruiting Assistant.Are you looking for an opportunity to make a real difference in people’s lives every day? PrideStaff Tempe is growing, and we’re looking for a goal-or... Show more
The Service Manager is a key member of The Americano’s leadership team, responsible for overseeing Front of House (FOH) service and creating an exceptional guest experience during every shift.This ... Show more
Do you have the hands-on truck and trailer expertise to diagnose challenges, manage workflow, and lead by example? If so, Nearby Fleet Services in Phoenix, AZ is looking for a full-time Service Man... Show more
Work hands-on with dogs every day.Build real skills in dog handling, grooming prep, and wellness care.Strong team culture with a supportive environment.Clear path to growth into Groomer and leaders... Show more
Shift: 1st/2nd; must be available to work weekends and holidays.Supervise the Front Office staff to ensure excellent owner/guest service.Actively listen and respond positively to owner/guest questi... Show more
This is a 6-9 month contract to hire position.Incident Management: Serve as the initial point of contact for technical assistance via phone, email, and walkup; accurately log, track, and route tick... Show more
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk... Show more
How would you like a position where you can talk to all kinds of people and play a crucial part in smooth retail operations? At Floyd's 99 Barbershop, we're hiring a detail-oriented and customer se... Show more
IntroductionWe are seeking a professional and customer-focused Front Desk Executive to support front office operations and create a welcoming experience for visitors and clients.This role is ideal ... Show more
Assistant Front Desk Sales Manager.Assistant Front Desk Sales Manager needed at our Amazing Lash Studio Desert Ridge Marketplace Phoenix location!.Looking for a management position with growth oppo... Show more
Aviation Front Desk Customer Service Representative.Did you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment around s... Show more
We are currently seeking high energy, passion filled, and sales motivated individuals who are fitness minded and have a love for community, and our brand! We are a fast-growing Indoor Reformer Bas... Show more
Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.Interview, hire, train, recommend performance evaluations, resolve... Show more
The Technician performs a variety of maintenance, software installation, end-user support, and training to ensure end-user workstations and network performance meet company and user requirements fo... Show more
Career Advancement Opportunities .We are seeking a positive, friendly.The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments.Respon... Show more
The average salary range is between $ 77,483 and $ 135,305 year , with the average salary hovering around $ 103,275 year .
Service Desk Lead
Company Overview
The Intersect Group is partnering with a growing technology services organization that delivers comprehensive IT support, managed services, and technology solutions to a diverse client base. The company is dedicated to providing exceptional customer experiences through responsive support, technical expertise, and a commitment to continuous improvement.
This organization values collaboration, accountability, and professional development, creating an environment where team members can expand their technical skills while making a direct impact on customer success. The team operates in a fast paced, client focused environment where problem solving and service excellence are highly valued.
Role Summary
The Intersect Group is seeking a Service Desk Lead to serve as the senior technical resource for a high performing Service Desk team. This is a hands on leadership role focused on providing technical guidance, escalating and resolving complex issues, and ensuring exceptional service delivery for both internal and external customers.
The ideal candidate combines strong technical troubleshooting abilities with leadership potential and a customer first mindset. This individual will work alongside the team handling tickets and calls, while also serving as the primary escalation point for complex technical issues and helping drive operational excellence across the Service Desk function.
Key Responsibilities
• Serve as the primary escalation point for complex incidents, technical issues, and service requests
• Provide mentorship, coaching, and day to day technical guidance to Service Desk team members
• Troubleshoot and resolve escalated issues across infrastructure, cloud platforms, networking, and end user technologies
• Monitor ticket queues, prioritize incoming requests, and ensure service level commitments are met
• Communicate effectively with clients regarding incident status, resolutions, and ongoing support needs
• Create, maintain, and enhance technical documentation, procedures, and knowledge base articles
• Assist with onboarding, training, and development of new Service Desk team members
• Identify and implement improvements to service delivery processes and operational efficiency
• Collaborate with leadership to ensure consistent execution of ITSM best practices and operational standards
• Drive issues to resolution by balancing technical expertise with customer service and operational awareness
Key Requirements
• 5+ years of experience in IT Support, Service Desk, Help Desk, or IT Service Management environments
• Previous experience serving as a Senior Technician, Lead Technician, Escalation Engineer, or similar technical leadership role
• Strong troubleshooting experience with Microsoft 365, Active Directory, Group Policy, and Windows Server environments
• Experience supporting cloud platforms including Azure and/or AWS
• Solid understanding of networking concepts including TCP/IP, DNS, DHCP, firewalls, switches, and network infrastructure
• Experience supporting SQL Server, Remote Desktop Services, and voice technologies
• Ability to manage competing priorities, triage issues effectively, and drive timely resolution of incidents
• Excellent communication, customer service, leadership, and problem solving skills
• Ability to thrive in a fast paced, client facing environment while maintaining a high level of professionalism
Preferred Qualifications
• Managed Service Provider (MSP) experience
• ITIL certification
• CompTIA certifications
• Microsoft certifications
• Additional industry certifications from Microsoft, Cisco, CompTIA, or related technology vendors
• Experience supporting high volume ticket environments with multiple clients
Why This Opportunity
• Hands on leadership role with significant technical responsibility
• Opportunity to mentor and develop Service Desk professionals
• High visibility position supporting a diverse client environment
• Ability to influence service delivery processes and operational improvements
• Long term growth path with potential progression into a Service Desk Manager position
Apply Today
If you are a technically strong Service Desk professional looking for an opportunity to lead from the front, mentor team members, and play a key role in delivering exceptional customer support, we encourage you to apply today. Please submit your updated resume and contact information, and a recruiter from The Intersect Group will reach out to discuss the opportunity and next steps.
MSP
