Service desk technician [h1.location_city]

Looking for more than just a job? MKD Electric offers ! Rewarding careers at that! We provide excellent benefits, training, educational opportunities, and promote from within the company.

As one of the largest full-service merit shops in industrial electrical services, we specialize in instrumentation and control systems integrations. For over twenty years, we have designed, built, installed, and maintained our clients’ systems, projects, and facilities. We focus on safety, quality, and value as well as building and maintaining lasting relationships with our clients. Quickly moving into other industries, we are a fast-paced and agile company looking for a best in class Help Desk Technician willing to roll up sleeves and exude a passion for teaching others.

MKD Electric is seeking an experienced Help Desk Technician . As part of this role…

As a Help Desk Support Specialist your primary role is to provide technical assistance and support to end-users within the organization. You will be responsible for diagnosing and resolving technical issues related to hardware, software, network systems, and other IT-related problems. This role requires excellent communication skills, technical proficiency, and a customer-centric approach to ensure timely resolution of support tickets and inquiries.

• Technical Support :

oProvide first-line technical support and troubleshooting assistance to end-users via phone, email, chat, or ticketing system.

oDiagnose and resolve hardware, software, and network issues, including desktops, laptops, printers, mobile devices, and other peripherals.

oAssist users with account setup, password resets, and access permissions.

oIdentify and prioritize support tickets based on severity and impact on business operations.

oGather relevant information from users to accurately diagnose and resolve technical issues in a timely manner.

oEscalate complex or unresolved issues to higher-level support teams or vendors as needed.

oMaintain accurate records of support tickets, including details of issues encountered, troubleshooting steps, and resolution outcomes.

oDocument common technical issues and solutions to build a knowledge base for future reference and training purposes.

oProvide user training and guidance on basic IT concepts, tools, and best practices to enhance end-user productivity and self-service capabilities.

oCommunicate technical information and instructions clearly and concisely to users with varying levels of technical expertise.

oAssist with the installation, configuration, and deployment of software applications, operating systems, and hardware devices according to established procedures and standards.

oCollaborate with IT teams to ensure compatibility, security, and compliance requirements are met during software and hardware deployments.

oDeliver high-quality customer service and support to end-users, ensuring prompt and courteous responses to inquiries and issues.

oFollow up with users to ensure their technical issues have been resolved satisfactorily and provide additional assistance if needed.

Conclusion : The role of a Help Desk Support Specialist is instrumental in ensuring the smooth operation of IT systems and infrastructure within an organization. By providing timely assistance, resolving technical issues, and empowering end-users with the knowledge and tools they need to succeed, Help Desk Support Specialists play a critical role in enhancing productivity and user satisfaction across the organization.

The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job.