Service desk technician [h1.location_city]
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Service desk technician • irvine ca
Jr Field Service Technician / Help Desk Representative
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PrideStaffIrvine, CALIFORNIA, US- [job_card.permanent]
Jr Field Service Technician / Helpdesk for manufacturer located in the Irvine CA area.
This is a Direct Hire position paying $50K-$53K / yr base + Travel Pay (Estimated OTE $70K+ the first year) When not traveling will report to the Irvine office working 8 am - 5 pm, M-F. Must have valid passport for travel, which is estimated to be about 70% of the time throughout USA, Canada and Mexico.
Our Irvine-based industrial technology firm is seeking a Junior Field Service Technician / Help Desk Representative specializing in CNC machinery and automation components. This dual-threat role combines hands-on field mechanical work with high-level remote technical support.
The ideal candidate is a problem-solver who enjoys a mix of office-based troubleshooting and extensive international travel. You will act as the face of the company, ensuring equipment uptime and high customer satisfaction across North America.
Travel Requirements
Capacity : Up to 70% travel (USA, Canada, and Mexico).
Training Phase : Travel frequency will be higher during the initial training period to ensure full machine proficiency.
Key Responsibilities
Field Operations : Lead on-site machine installations, routine preventive maintenance, and operator training at client facilities.
Technical Support : Diagnose and resolve complex equipment issues via phone and email, maintaining a professional and helpful demeanor.
Component Guidance : Advise customers on replacement parts and mechanical adjustments to optimize machine performance.
Service Excellence : Adhere to service management principles and document all support queries within company systems.
Industry Events : Provide technical support and equipment setup at regional trade shows and exhibitions.
Required Qualifications & Skills
Experience : 2–5 years in Electrical or Mechanical Engineering, with a strong preference for backgrounds in Automation or Automotive sectors.
Experience building own computer
Experience building 3D printer or similar
Experience with DIY projects
Technical Knowledge : Comprehensive understanding of mechanical, electrical / electronic, and pneumatic components. Familiarity with modern CNC principles is highly preferred.
Tool Proficiency : Expertise using precision instruments, including calipers, dial gauges, and micrometers.
Compliance : ASE Certification and experience working within ISO 9001 standards are significant advantages.
Soft Skills : Excellent organizational skills and a professional phone / email presence.
Logistics : Must possess a valid Driver’s License with a clean driving record (No DUI).
Software : Proficiency in MS Office Suite.
Preferred Qualifications
Language : Bilingual proficiency in Spanish is highly desired for supporting the Mexico territory.
Compensation / Pay Rate (Up to) : $50,000.00 - $53,000.00 Per Year