Service desk technician [h1.location_city]
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Service desk technician • jersey city nj
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The Service Desk Technician provides first-line IT support within a federal contractor environment ensuring reliable access security and functionality of end-user systems and applications.The ideal...[show_more][last_updated.last_updated_variable_days]
Job Type : Officer of Administration.The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, e...[show_more][last_updated.last_updated_30]
Lead / Senior Service Desk Technician .On-site daily in Jersey City, NJ.The Senior Service Desk Technician plays a critical role in delivering advanced technical support for the organization.In addit...[show_more][last_updated.last_updated_30]
As a Help Desk Technician at BelovED Community Charter School, you will play a vital role in ensuring the smooth operation of our educational technology infrastructure.
This position will be respons...[show_more][last_updated.last_updated_30]
Global Service Desk Leader Position Overview : The Global Service Desk Leader will be a dynamic leader to drive operational excellence and digital transformation across our global service desk ope...[show_more][last_updated.last_updated_30]
Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exch...[show_more][last_updated.last_updated_30]
Reporting to the Manager of Help Desk, the Service Desk Technician will provide first level troubleshooting support for a variety of computing support issues while ensuring the highest-level custom...[show_more][last_updated.last_updated_30]
Employment Type : Full Time .CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior mana...[show_more][last_updated.last_updated_30]
Roivant is a biopharmaceutical company that aims to improve the lives of patients by accelerating the development and commercialization of medicines that matter.
Roivant advances its pipeline by cre...[show_more][last_updated.last_updated_30]
The entry-level Service Desk technician will manage Enterprise tickets across internal and external case management systems.
Primary responsibilities include assigning, updating, and escalating cust...[show_more][last_updated.last_updated_30]
The Kings County District Attorneys Office (KCDA) is one of the largest prosecutors offices in the country and is committed to developing and implementing innovative prosecutorial strategies that w...[show_more][last_updated.last_updated_30]
A company is looking for a Manager, Service Desk & Endpoint Management.Key Responsibilities Lead technical support operations and endpoint device strategy Oversee endpoint device lifecycle and m...[show_more][last_updated.last_updated_30]
User Support & Issue Resolution.MS Office, Teams, Outlook, etc.Troubleshoot common issues like : .Log all incidents in the ticketing system and ensure timely resolution.
Support desktops, laptops, thi...[show_more][last_updated.last_updated_variable_days]
Lee Spring Brooklyn - Brooklyn NY.Lee Spring Connecticut - Bristol CT.Systems Administrator / Help Desk Technician.Lee Spring Company a global manufacturing company based in Brooklyn NY for over 100 ...[show_more][last_updated.last_updated_variable_days]
Water Street, 7th Floor, New York, NY 10004 .New Yorkers by uniting communities through care.We believe that Health care is a right, not a privilege.
If you have compassion and a collaborative sp...[show_more][last_updated.last_updated_30]
Paul Mitchell The School NYC is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever.Our &qu...[show_more][last_updated.last_updated_30]
At Braze, we have found our people.We're a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, ...[show_more][last_updated.last_updated_30]
Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way.The services we provide contribute greatly to the overall patient and member exp...[show_more][last_updated.last_updated_30]
Service Desk Manager-Contractor-Position Overview.The Nu-Age Group, a nationally recognized Managed Services Provider with 28+ years of excellence, is seeking a highly skilled.This role is responsi...[show_more][last_updated.last_updated_1_day]
Service Desk Technician
Trillion Technology SolutionsNew York City, New York, USA[job_card.full_time]
- [promoted]
Service Desk Technician
Columbia UniversityNew York, NY, United States[job_card.full_time]
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Stone SearchJersey City, NJ, USA[job_card.permanent]
- [promoted]
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BelovED Community & Empowerment Academy Charter SchoolsJersey City, NJ, US[job_card.full_time]
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NYC Health + HospitalsManhattan[job_card.full_time]
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Contact Government Services, LLCNew York, NY, US[job_card.full_time]
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ROIVANT SCIENCES LTDNew York, NY, United States[job_card.full_time]
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City of New YorkNew York City, New York, USA[job_card.full_time]
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VirtualVocationsNewark, New Jersey, United States[job_card.full_time]
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Sharp BrainsHoboken, NJ, United States[job_card.full_time]
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Lee Spring CompanyBrooklyn, New York, USA[job_card.full_time]
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MetroPlus Health PlanNew York, NY, United States[job_card.full_time] +1
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Service Desk Coordinator
Paul Mitchell SchoolsNew York, NY, US[job_card.full_time]
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Director, Service Desk
BrazeNew York, NY, US[job_card.part_time]
- [promoted]
Service Desk Analyst
Metropolitan Jewish Health SystemNew York, NY, United States[job_card.full_time]
- [promoted]
Service Desk Manager
The Nu-Age GroupEast Rutherford, NJ, United States[job_card.full_time] +1
Service Desk Technician
Trillion Technology SolutionsNew York City, New York, USA[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Microsoft 365 and standard office applications VPN remote access and network connectivity issues Printer and peripheral setup Account management in Active Directory Exchange and multifactor authentication tools iOS mobile device support Ability to obtain and maintain a Public Trust. 8 years of help desk or desktop support experience in an enterprise or government environment. Experience with ServiceNow or other IT service management platforms. Proficiency in supporting Windows desktop environments Active Directory and Microsoft 365. Strong customer service communication and documentation skills. Professional demeanor and strong sense of accountability. Excellent communication skills across technical and non-technical audiences. Detail-oriented and disciplined in following procedures and documentation standards. Customer-first mindset with an emphasis on reliability responsiveness and respect. Onsite presence at a federal facility. Participation in rotating shifts or on-call coverage may be required per contract terms. Standard business hours with occasional after-hours support during maintenance windows
Position Summary
The Service Desk Technician provides first-line IT support within a federal contractor environment ensuring reliable access security and functionality of end-user systems and applications.
The ideal candidate demonstrates professionalism attention to detail and strong troubleshooting skills in an enterprise environment.
Key Responsibilities
- Serve as the initial point of contact for all IT incidents and service requests via phone email or ServiceNow.
- Create assign and update tickets accurately in ServiceNow in accordance with established SLAs and ITIL best practices.
- Troubleshoot and resolve Tier 1 support issues including :
- Windows 10 / 11 operating system performance and configuration
- Microsoft 365 and standard office applications
- VPN remote access and network connectivity issues
- Printer and peripheral setup
- Account management in Active Directory Exchange and multifactor authentication tools
- Escalate complex incidents to Tier 2 or Tier 3 teams with complete technical documentation.
- Follow security protocols for handling user credentials data and systems.
- Support user onboarding / offboarding including provisioning and deactivation of system access.
- Document procedures and resolutions to expand the teams internal knowledge base.
- Contribute to a culture of continuous improvement and service excellence.
- Troubleshoot and resolve Tier 1 support issues including :
Windows 10 / 11 operating system performance and configuration
Qualifications
Required :
Work Environment
Trillion is an equal opportunity employer. Applicants are considered for positions without regard to race religion gender native origin age disability or any other category protected by applicable federal state or local law.
Required Experience :
IC
Key Skills
Editorial,Catering,B2C,Camp,Computer Engineering
Employment Type : Full-Time
Experience : years
Vacancy : 1
Monthly Salary Salary : 85000 - 95000