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Service desk technician • new orleans la

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Enterprise Service Desk Specialist V

Enterprise Service Desk Specialist V

Linchpin Solutions IncNew Orleans, Louisiana, United States
[job_card.full_time]
If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently...[show_more][last_updated.last_updated_30]
Service Technician

Service Technician

Paretti Family of DealershipsMetairie, LA, US
[job_card.full_time]
Paretti Mazda is actively recruiting experienced technicians to diagnose, repair, and maintain automobiles.The ideal technician will exhibit exceptional problem-solving skills and attention to deta...[show_more][last_updated.last_updated_30]
Service Technician

Service Technician

Banner of NO LLCNew Orleans, LA, US
[job_card.full_time]
Are you an experienced automotive technician who's frustrated or bored with your current workplace? Do you want to enjoy a productive, safe, and professional environment where you can grow your...[show_more][last_updated.last_updated_30]
Equipment Service Technician

Equipment Service Technician

STERISNew Orleans, Louisiana, USA
[job_card.full_time]
At STERIS we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Are you mechanically inclined w...[show_more][last_updated.last_updated_30]
HVAC Service Technician

HVAC Service Technician

Lane Valente IndustriesNew Orleans, LA, US
[job_card.full_time]
Leading International construction and facility maintenance company with offices throughout the U.We have a strong in-house group of field technicians that services top U.We are always looking for ...[show_more][last_updated.last_updated_30]
Service Technician

Service Technician

United Site ServicesGretna, LA, United States
[job_card.full_time] +1
United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers project and event success. Our deep industry expertise, ...[show_more][last_updated.last_updated_variable_days]
Field Service Technician

Field Service Technician

Secur-ServNew Orleans, LA, United States
[job_card.full_time]
Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to business...[show_more][last_updated.last_updated_variable_days]
Service Desk Technician

Service Desk Technician

VirtualVocationsNew Orleans, Louisiana, United States
[job_card.full_time]
A company is looking for a Service Desk Technician.Key Responsibilities Provides support to internal and external users on various issues Responds to tickets, emails, and other requests in a tim...[show_more][last_updated.last_updated_30]
HVAC Service Technician

HVAC Service Technician

Keefe's Air Conditioning & Heating, IncHarvey, LA, US
[job_card.full_time]
Keefe’s A / C, Heating, Electrical, Generator, and Plumbing is seeking an experienced.If you would like to work with a well-established and supported team of professionals –.HVAC Technici...[show_more][last_updated.last_updated_30]
Drain Service Technician

Drain Service Technician

JTJA Inc MR ROOTER PLUMBINGNew Orleans, LA, US
[job_card.full_time]
Apprentice Plumber / Service Technician.If job security and career advancement representing a well-known national brand are what you're looking for, MR ROOTER is the company for you.We pride our...[show_more][last_updated.last_updated_30]
Field Service Technician

Field Service Technician

Crown EquipmentMetairie, LA, United States
[job_card.full_time]
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retai...[show_more][last_updated.last_updated_30]
Service Technician

Service Technician

Matt Bowers Chevy MetairieMetairie, LA, US
[job_card.full_time]
Matt Bowers Chevy Metairie is committed to delivering top-tier automotive service and creating an exceptional experience for every customer. We’re looking for skilled and motivated Service Tec...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Field Service Technician

Field Service Technician

Crown Equipment CorporationMetairie, LA, US
[job_card.full_time]
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 r...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Automotive Service Technician

Automotive Service Technician

Lakeside ToyotaMetairie, Louisiana, USA
[job_card.full_time]
We run an honest shop and need honest hard-working techs.To be a success at our dealership you need to have solid skills and solid ethics. We also know that to keep a good service tech a dealership ...[show_more][last_updated.last_updated_variable_days]
HVAC Service Technician

HVAC Service Technician

CIS IndustriesHarahan, LA, United States
[job_card.full_time]
Throughout our 20-year history, we have worked hard to make CIS Industries an enjoyable and rewarding place to work.In addition to competitive salaries, comprehensive benefits, and tangible career ...[show_more][last_updated.last_updated_1_day]
  • [promoted]
Service Technician

Service Technician

Louisiana StaffingGretna, LA, US
[job_card.part_time]
United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise,...[show_more][last_updated.last_updated_30]
  • [promoted]
  • [new]
Service Alarm Technician

Service Alarm Technician

Securitas Electronic SecurityMetairie, Louisiana, us
[job_card.full_time]
Securitas Technology Corporation (STC) Technology and Solutions groups are experiencing tremendous success, and we currently have an Embedded Technician opening for team-oriented individuals posses...[show_more][last_updated.last_updated_variable_hours]
Field Service Technician

Field Service Technician

BLM GROUP USANew Orleans, LA, United States
[job_card.full_time]
BE PART OF A MANUFACTURER LIKE NO OTHER - BLM GROUP USA.When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and ...[show_more][last_updated.last_updated_variable_days]
Field Service Technician

Field Service Technician

TrunoMetairie, LA, US
[job_card.full_time]
The POS Field Service Technician is accountable to ensure timely response to all service requests for customer sites in their assigned territory. Overall responsibility includes ensuring customer ne...[show_more][last_updated.last_updated_variable_days]
Enterprise Service Desk Specialist V

Enterprise Service Desk Specialist V

Linchpin Solutions IncNew Orleans, Louisiana, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Description

If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring for a dynamic and experienced Enterprise Service Desk Specialist.

Clearance : Active DoD Secret Clearance

Work Schedule : Fulltime. Onsite 5 days per week.

Role Overview :

As an Enterprise Service Desk Specialist, you'll be the first line of defense for technical issues. You'll troubleshoot user problems, answer questions, and manage service requests. This includes logging issues, keeping users informed, and escalating complex problems to the right teams. You'll also play a key role in improving future service by documenting solutions and staying up-to-date on the latest technologies. Overall, it's a fast-paced role where you'll use your technical knowledge and customer service skills to keep our customers running smoothly.

General Skillset

  • Experience with Microsoft Office
  • Verbal and written communication skills
  • Ability to work both collaboratively and individually
  • Critical Thinking Skills
  • Ability to give presentations and briefings as needed

Specific Skillset

  • Act as the first point of contact : Field inquiries from users across various channels (phone, email, internal ticketing system) regarding technical issues, software problems, and general IT service requests.
  • Triage and troubleshoot issues : Effectively diagnose and resolve a wide range of user problems using established procedures and knowledge base resources.
  • Incident and service request management : Log, categorize, track, and update tickets throughout the resolution process, ensuring adherence to Service Level Agreements (SLAs).
  • Customer support : Provide excellent customer service by actively listening to user concerns, clearly explaining solutions, and maintaining a professional and courteous demeanor.
  • Escalation management : Identify complex issues that require advanced technical expertise and escalate them to appropriate support teams while keeping users informed.
  • Knowledge base contribution : Document solutions to recurring problems and contribute to the internal knowledge base for future reference and improved self-service options.
  • Continuous learning : Stay up-to-date on new technologies, company products, and service desk procedures through ongoing training and knowledge base updates.

    • Requirements

    Education & Certifications

  • Highschool Diploma or GED equivalent
  • Bachelor's Degree in Information Technology is preferred
  • CompTIA Security+

    • Experience Requirements

  • 7+ Years providing enterprise-level helpdesk support.
  • 3+ year of customer service experience.
  • 4+ year of troubleshooting experience.

    • Build Your Career With Us Linchpin Solutions’ professional services organization is committed to delivering qualified candidates that meet or exceed clients’ technical and management expectations. Our growth means exciting career opportunities for talented professionals in IT, engineering, software development, logistics, project management, and other key areas. We provide personnel that become valuable assets to the organizations they serve and contribute to the overall skill diversity and strength of the Linchpin Team.

    Career Choices

    Linchpin’s success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing the company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

    Pay Transparency Statement :

    Linchpin Solutions is committed to compliance with applicable pay transparency laws and regulations. Final compensation for any position will be determined based on a variety of factors, including but not limited to :

  • Relevant prior work experience
  • Education and certifications
  • Specific skills and competencies
  • Federal Government contract labor categories and wage rates
  • Geographic location

    • While salary ranges may be provided for a position, these ranges are not a guarantee of final compensation, which may vary based on individual qualifications and the specific requirements of the contract.

    Benefits :

    In addition to competitive compensation, Linchpin Solutions offers a variety of benefits, including :

  • Health, dental, and vision insurance
  • 401(k) plan with company matching
  • Flexible Spending Accounts (FSA)
  • Company-funded disability and life insurance
  • Paid time off (PTO) and company-paid holidays
  • Employee Assistance Program (EAP)
  • Educational assistance and parental leave

    • Please note that the specific benefits and compensation details may vary depending on the employee’s position, date of hire, and contract terms.

    Cyber Security Message

    Linchpin Solutions follows a specific recruiting practice to protect all candidates. We will never request any financial information immediately. Do not reveal confidential or sensitive information without ensuring the request is coming from Linchpin Solutions directly. Please do not hesitate to contact us at (443) 707-3070 if you suspect any type of social engineering attacks such as phishing, spear phishing, baiting or any other suspicious activity.

    Equal Opportunity Employment Statement

    We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.