Service desk technician serp_jobs.h1.location_city
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Service desk technician • new york ny
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The Service Desk Technician provides first-line IT support within a federal contractor environment ensuring reliable access security and functionality of end-user systems and applications.The ideal...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Job Type : Officer of Administration.The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, e...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
The Service Desk Technician will perform remote diagnostics with key customers to determine root cause and resolve enterprise system issues.
They will remotely troubleshoot hardware and firmware, in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Lead / Senior Service Desk Technician .On-site daily in Jersey City, NJ.The Senior Service Desk Technician plays a critical role in delivering advanced technical support for the organization.In addit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
As a Help Desk Technician at BelovED Community Charter School, you will play a vital role in ensuring the smooth operation of our educational technology infrastructure.
This position will be respons...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exch...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Reporting to the Manager of Help Desk, the Service Desk Technician will provide first level troubleshooting support for a variety of computing support issues while ensuring the highest-level custom...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Imaging support as the primary responsibility.ASAP (after onboarding is completed).Imaging support as the primary responsibility.
Service Desk Technician is responsible for providing end user suppor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Roivant is a biopharmaceutical company that aims to improve the lives of patients by accelerating the development and commercialization of medicines that matter.
Roivant advances its pipeline by cre...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
The entry-level Service Desk technician will manage Enterprise tickets across internal and external case management systems.
Primary responsibilities include assigning, updating, and escalating cust...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
The Kings County District Attorneys Office (KCDA) is one of the largest prosecutors offices in the country and is committed to developing and implementing innovative prosecutorial strategies that w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
User Support & Issue Resolution.MS Office, Teams, Outlook, etc.Troubleshoot common issues like : .Log all incidents in the ticketing system and ensure timely resolution.
Support desktops, laptops, thi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
A company is looking for a Service Desk Technician.Key Responsibilities Provides support to internal and external users on various issues Responds to tickets, emails, and other requests in a tim...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Lee Spring Brooklyn - Brooklyn NY.Lee Spring Connecticut - Bristol CT.Systems Administrator / Help Desk Technician.Lee Spring Company a global manufacturing company based in Brooklyn NY for over 100 ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Water Street, 7th Floor, New York, NY 10004 .New Yorkers by uniting communities through care.We believe that Health care is a right, not a privilege.
If you have compassion and a collaborative sp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
The Service Desk Technician role is responsible for providing advanced technical support to resolve escalated issues from Level 1 support.
This position requires a strong technical background excell...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Paul Mitchell The School NYC is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever.Our &qu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
At Braze, we have found our people.We're a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way.The services we provide contribute greatly to the overall patient and member exp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Trillion Technology SolutionsNew York City, New York, USAserp_jobs.job_card.full_time
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Paul Mitchell SchoolsNew York, NY, USserp_jobs.job_card.full_time
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Service Desk Technician
Trillion Technology SolutionsNew York City, New York, USAjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionMicrosoft 365 and standard office applications VPN remote access and network connectivity issues Printer and peripheral setup Account management in Active Directory Exchange and multifactor authentication tools iOS mobile device support Ability to obtain and maintain a Public Trust. 8 years of help desk or desktop support experience in an enterprise or government environment. Experience with ServiceNow or other IT service management platforms. Proficiency in supporting Windows desktop environments Active Directory and Microsoft 365. Strong customer service communication and documentation skills. Professional demeanor and strong sense of accountability. Excellent communication skills across technical and non-technical audiences. Detail-oriented and disciplined in following procedures and documentation standards. Customer-first mindset with an emphasis on reliability responsiveness and respect. Onsite presence at a federal facility. Participation in rotating shifts or on-call coverage may be required per contract terms. Standard business hours with occasional after-hours support during maintenance windows
Position Summary
The Service Desk Technician provides first-line IT support within a federal contractor environment ensuring reliable access security and functionality of end-user systems and applications.
The ideal candidate demonstrates professionalism attention to detail and strong troubleshooting skills in an enterprise environment.
Key Responsibilities
- Serve as the initial point of contact for all IT incidents and service requests via phone email or ServiceNow.
- Create assign and update tickets accurately in ServiceNow in accordance with established SLAs and ITIL best practices.
- Troubleshoot and resolve Tier 1 support issues including :
- Windows 10 / 11 operating system performance and configuration
- Microsoft 365 and standard office applications
- VPN remote access and network connectivity issues
- Printer and peripheral setup
- Account management in Active Directory Exchange and multifactor authentication tools
- Escalate complex incidents to Tier 2 or Tier 3 teams with complete technical documentation.
- Follow security protocols for handling user credentials data and systems.
- Support user onboarding / offboarding including provisioning and deactivation of system access.
- Document procedures and resolutions to expand the teams internal knowledge base.
- Contribute to a culture of continuous improvement and service excellence.
- Troubleshoot and resolve Tier 1 support issues including :
Windows 10 / 11 operating system performance and configuration
Qualifications
Required :
Work Environment
Trillion is an equal opportunity employer. Applicants are considered for positions without regard to race religion gender native origin age disability or any other category protected by applicable federal state or local law.
Required Experience :
IC
Key Skills
Editorial,Catering,B2C,Camp,Computer Engineering
Employment Type : Full-Time
Experience : years
Vacancy : 1
Monthly Salary Salary : 85000 - 95000