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Service desk technician [h1.location_city]

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Service desk technician • newark nj

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Lead / Senior Service Desk Technician

Lead / Senior Service Desk Technician

Stone SearchJersey City, NJ, USA
[job_card.permanent]
Lead / Senior Service Desk Technician .On-site daily in Jersey City, NJ.The Senior Service Desk Technician plays a critical role in delivering advanced technical support for the organization.In addit...[show_more][last_updated.last_updated_30]
  • [promoted]
IT Service Desk Engineer

IT Service Desk Engineer

GOAT GroupTeterboro, NJ, US
[job_card.full_time]
The IT Service Desk Engineer position is responsible for planning, administering, and governing end-user technology operations across multiple business units and physical locations.This role serves...[show_more][last_updated.last_updated_variable_days]
Patient Service / Front Desk Coordinator

Patient Service / Front Desk Coordinator

MyEyeDrNew York, NY, United States
[job_card.full_time]
See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr.No optical experience? No problem! You will be provided training and tools needed to learn about an industry ...[show_more][last_updated.last_updated_variable_days]
Service Desk Analyst

Service Desk Analyst

HASINew York City, New York, USA
[job_card.full_time]
HASI is an investor in sustainable infrastructure assets advancing the energy transition.With more than $15 billion in managed assets our investments are diversified across multiple asset classes i...[show_more][last_updated.last_updated_variable_days]
Analyst, Service Desk Operations

Analyst, Service Desk Operations

NYC JobsNew York, NY, United States
[job_card.full_time]
Note : This is NOT a Helpdesk / Desktop Support position.The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning...[show_more][last_updated.last_updated_variable_days]
Service Technician

Service Technician

Farmer BrothersMoonachie, NJ, US
[job_card.full_time]
At Farmer Brothers, our Revive™ Service & Restoration team of experts specialize in tea and coffee beverage brewing equipment installations and removals, maintenance plans and any emergency service...[show_more][last_updated.last_updated_30]
  • [promoted]
Service Desk Analyst

Service Desk Analyst

Metropolitan Jewish Health SystemNew York, NY, United States
[job_card.full_time]
Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way.The services we provide contribute greatly to the overall patient and member exp...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Senior Help Desk Technician

Senior Help Desk Technician

Contact Government Services, LLCNew York, NY, US
[job_card.full_time]
Employment Type : Full Time .CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior mana...[show_more][last_updated.last_updated_30]
Day Shift Service Desk

Day Shift Service Desk

TEKsystemsNew York, NY, United States
[job_card.full_time]
One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital's Enterprise Service Desk. This individual will serve as the front-line I...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
IT Help Desk Asset Technician

IT Help Desk Asset Technician

Capital RxNew York, NY, United States
[job_card.full_time]
Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including : . PBM) solutions to self-insured employers,.Enterprise H...[show_more][last_updated.last_updated_30]
  • [promoted]
Service Technician

Service Technician

Michelin North AmericaNew York, NY, United States
[job_card.full_time]
Build a Career That Matters with One of the World's Most Respected Employers!.Forklift Tire Service Technicia.Let us invest in your success as you invest in ours. Mechanical experience is preferred,...[show_more][last_updated.last_updated_30]
Service Desk Technician

Service Desk Technician

Sunrise SystemsSecaucus, New Jersey, United States
[job_card.full_time]
[filters_job_card.quick_apply]
The entry-level Service Desk technician will manage Enterprise tickets across internal and external case management systems. Primary responsibilities include assigning, updating, and escalating cust...[show_more][last_updated.last_updated_30]
  • [promoted]
  • [new]
Customer Service Desk

Customer Service Desk

Monster jobsNew York, NY, US
[job_card.full_time]
Location : Long Island City NY 11101.Candidate must be flexible for shift Timings from (6 AM to 12 AM).Note : Candidate must have open availability from 6 AM to 12 AM and are able to work weekends an...[show_more][last_updated.last_updated_variable_hours]
IT Help Desk Technician

IT Help Desk Technician

Tribune Media CompanyNew York City, New York, USA
[job_card.full_time] +1
We are seeking a motivated IT Help Desk Technician to provide technical support troubleshooting and maintenance for both office and remote workstations. This entry-level position is ideal for a tech...[show_more][last_updated.last_updated_variable_days]
IT Service Desk Manager

IT Service Desk Manager

VDart IncNew York City, New York, USA
[job_card.full_time] +1
Job Title : IT Service Desk Manager.Both candidates were a bit light on the management experience.Would like to see stronger leadership and management capabilities even if they are less hands-on wit...[show_more][last_updated.last_updated_1_day]
Service Desk Analyst

Service Desk Analyst

MJHSNew York, NY, US
[job_card.full_time] +1
Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way.The services we provide contribute greatly to the overall patient and member exp...[show_more][last_updated.last_updated_30]
  • [promoted]
Netflix IT Help Desk Technician

Netflix IT Help Desk Technician

TradeJobsWorkforce10006 New York, NY, US
[job_card.full_time]
We’re looking for a Netflix IT Help Desk Technician to provide tech support to employees.Work closely with your team to maintain high performance and efficiency. Stay adaptable to meet changing prio...[show_more][last_updated.last_updated_30]
  • [promoted]
Jr. Help Desk Technician

Jr. Help Desk Technician

Irvine Technology CorporationJersey City, NJ, US
[job_card.full_time]
Our client is seeking a motivated Junior Help Desk Technician to join their IT support team and serve as a first point of contact for internal users. This is an excellent opportunity for someone ear...[show_more][last_updated.last_updated_variable_days]
Analyst, Service Desk Operations

Analyst, Service Desk Operations

City of New YorkNew York, NY, United States
[job_card.full_time]
Note : This is NOT a Helpdesk / Desktop Support position.The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning...[show_more][last_updated.last_updated_variable_days]
Lead / Senior Service Desk Technician

Lead / Senior Service Desk Technician

Stone SearchJersey City, NJ, USA
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.permanent]
[job_card.job_description]

Lead / Senior Service Desk Technician

  • US Citizens or GC holders
  • On-site daily in Jersey City, NJ

The Senior Service Desk Technician plays a critical role in delivering advanced technical support for the organization. In addition to troubleshooting and resolving complex IT issues, this position involves mentoring and guiding junior analysts, acting as a knowledge resource for the team, and leading by example in areas such as customer service, incident management, and continuous improvement initiatives.

Key Responsibilities

  • Advanced Technical Support

    • Troubleshoot and resolve complex hardware, software, and network-related issues.

  • Serve as an escalation point for junior Service Desk Analysts, providing expert guidance and problem-solving.
  • Actively contribute to maintaining and improving technical documentation, procedures, and knowledge base articles.
  • Customer Service Excellence

    • Demonstrate a high level of professionalism and empathy when engaging with end users.

  • Ensure communication about issue status and resolutions is timely, clear, and customer-focused.
  • Provide feedback to the team on best practices for handling difficult or complex customer situations.
  • Reporting & Documentation

    • Track and analyze service desk metrics (e.g., response times, resolution rates) to identify trends and opportunities for improvement.

  • Assist in preparing regular reports on team performance and technical issues for management review.
  • Maintain documentation on complex resolutions or system changes to facilitate knowledge transfer.
  • Continuous Learning & Development

    • Stay updated on emerging technologies, tools, and best practices in IT support.

  • Share relevant insights and best practices with the team to foster collective growth.

    • Highly Desired Experiences & Skills

  • Team Lead or Supervisory Experience

    • Demonstrated success in leading or mentoring teams, even if informally.

  • Experience in scheduling, delegating tasks, and ensuring quality control for a service desk or technical support function.
  • ITIL or Similar Framework Knowledge

    • Familiarity with incident, problem, and change management processes.

  • ITIL Foundation certification (or higher) is a strong plus.
  • Technical Certifications

    • Industry certifications such as CompTIA A+, Network+, Microsoft (MCSA / MCSE), Cisco (CCNA), or similar credentials.

  • Proven track record of advanced troubleshooting in diverse environments (Windows, macOS, cloud platforms, etc.).
  • ServiceNow or Other Ticketing Systems

    • Hands-on experience configuring and troubleshooting popular ITSM (IT Service Management) platforms.

  • Ability to generate reports, dashboards, and manage automation within ticketing systems.
  • Strong Communication & Soft Skills

    • Proven ability to communicate complex technical concepts to both technical and non-technical audiences.

  • Adept at conflict resolution, active listening, and building rapport with users and team members.
  • Project Involvement

    • Involvement in process improvement or technology rollout projects.

  • Experience coordinating resources, timelines, and deliverables within an IT support context.

    • Qualifications

  • Education :  Associate or Bachelor’s degree in Information Technology or related field; or equivalent work experience.
  • Experience :  3+ years of hands-on Service Desk or Help Desk experience with a focus on advanced troubleshooting. Prior leadership / mentoring experience is highly desired.
  • Certifications :  ITIL Foundation, CompTIA, Microsoft, or relevant vendor certifications are a plus.
  • Technical Proficiency :  Experience with desktop, laptop, and mobile hardware; operating systems (Windows, macOS); office productivity suites; network fundamentals; active directory account management; and remote support tools.
  • Soft Skills :  Excellent communication, organizational, and customer service skills. Strong ability to prioritize, multitask, and remain calm under pressure.