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Service desk technician • richardson tx
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A company is looking for a Service Desk Technician - Bilingual Portuguese / English. Key Responsibilities Provide support via phone, e-mail, and chat for corporate clients' PC hardware and software applications Troubleshoot issues related to Microsoft Operating Systems and Office products, as well as mobile device configurations Utilize Active Directory for password resets and assist with VPN connectivity and remote access problems Required Qualifications Trade School Certificate or Associate Degree in a related field 1 year of experience in a call center or service desk environment Knowledge of Windows 7, Windows 10, and Office 365 support Experience with ticketing systems like ServiceNow Familiarity with various PC hardware and software applications