Service desk technician serp_jobs.h1.location_city
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Service desk technician • santa ana ca
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Service Desk Support Specialist
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job_description.job_card.job_descriptionA minimum of 3 years of related experience and / or training. Work-related experience should include a technical background in information resources, products, or services. 3+ years of providing high-quality customer service in a high-performance environment. 3-5 years of experience in a high-volume, fast-paced IT help desk or service desk support role, including knowledge, skills, and understanding of IT department operations, voice and data communications, software and hardware support, and network administrative programs in a Windows desktop environment. Familiarity with ITSM and ITIL concepts and practices. An Associate's degree (AA) or equivalent from a four-year college or technical trade school. Experience working in a federally regulated financial institution is highly desirable. Industry certifications such as CompTIA A+, Network+, Security+, Microsoft Modern Desktop, Cisco Certified Network Associate (CCNA), ITIL Foundations, and / or similar certifications are a plus.
We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have an opportunity for a Service Desk Support Specialist with one of the nation's premier relationship-based business banks - an organization that embraces a culture of empowerment, progressive thinking, and entrepreneurial spirit, ensuring team members have the opportunity to make an impact and play an important role in the bank's future.
Service Desk Support Specialist responsible for the specific duties listed below.
Your specific duties will include :
- Providing Level 2 support to users for the company's networks, software, and computer systems; answering general inquiries; delivering step-by-step technical instructions and support; troubleshooting and resolving issues; and logging all incidents into the company's IT case management system to ensure events are properly reported and resolved within established service level guidelines.
- Completing routine system and user administrative tasks, such as implementing system specification changes or managing employee accounts (additions, changes, or deletions) across the company's systems and networks; ensuring all necessary approvals are obtained and properly authorized; and originating and maintaining system and user files.
- Assisting with the analysis and deployment of hardware and software updates, as well as other patch management directives.
- Performing hardware asset audit tasks as directed by the IT Support Manager and the IT Asset Management team.
Required qualifications for the position include :
Preferred qualifications for the position include :
Pay Rate Range : $25.00 - $28.00 per hour
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.
Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!
Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations and ordinances. For our complete EEO & Pay Transparency statement, please visit To receive state and federal compliance posters, e-mail hr@workway.com or call 972.514.1515.
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