Service desk technician [h1.location_city]

Job Description

Job Description

Company Description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.

Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry.

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.

Destination Monro -Your Career is Here!

About The Role :

Compensation is $16.35 - 18 Per hour based on experience.

The General Service Technician is a blended role with both front and back shop responsibilities, including at least two days per week dedicated to front counter duties. This position is responsible for performing routine vehicle repairs and maintenance in accordance with company standards and manufacturer specifications while effectively communicating vehicle issues and solutions to guests. Additionally, as a key holder and manager on duty (MOD) when needed, the General Service Technician plays a vital role in providing a superior guest experience, driving sales of automotive services and tires, and ensuring a welcoming in-store atmosphere.

Job Description

Responsibilities :

• Accurately perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation.

Tire Services – perform wheel removal, balancing, patch / plug repairs, changing, mounting, installation and TPMS service and repair.

Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI / OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.

Under the direction of management, assists in various aspects of guest care, work order completion and register assistance, facility maintenance, and outside purchase ordering.

Qualifications

Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.

Work Environment & Physical Requirements :

This job operates in an automotive shop environment.  The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. General Service Technicians must be able to complete the following but not limited to :

Additional Information

Benefits

Performance based incentives

Paid vacation and holidays for Full-Time Teammates

Reimbursement for ASE Certifications

Reimbursement for State Inspection Licenses, where applicable

401k eligibility immediately upon hire

Direct Deposit

Employee Discounts

Healthcare, Vision, and Dental for Full time teammates

Employee Access Perks

Career Advancement Opportunities

Your next Destination!

Growth Opportunity :

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.