Service engineer [h1.location_city]

At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit or follow Carrier on social media at .

Scope of Position :

As a Field Service Engineer, you will help advance ALC’s business through helping expand our Aftermarket Services on complicated systems. We are looking for a team member who is self-motivated, detail oriented, and is customer focused. You will work on solving increasingly complex problems and assist in the training and development of less experienced Field Service Engineers.

Essential Job Functions :

Provide solutions to increasingly complex system problems and lead others on how to resolve problems.

Perform system maintenance on field controllers, servers and workstations and field hardware.

Communicate issues and recommend system enhancements, upgrades, and / or repairs.

Review and provide feedback of equipment to include scheduling and / or modifications needed.

Implement time management strategies to ensure customer satisfaction.

Communicate and document the status and details of the project with the customer.

Provide site-specific training to owners / operators on the upgrades / service.

Required Qualifications :

High School Diploma or GED.

2+ years of experience in Building Automation, HVAC, or technical field.

Capable of climbing ladders or using other lift equipment over 8 feet above grade and capable of lifting items up to 50lbs.

Valid and current Driver’s License and can be insurable by the company’s insurance.

Preferred Qualifications :

Bachelor’s degree, associate degree, Technical / Business School Certificate or Diploma in HVAC, Controls, or related field.

• Able to download and troubleshoot increasingly complex HVAC or building automation system logic.
• Working knowledge of TCP / IP networks including wireless technologies.
• Ability to communicate technical information to a non-technical audience.
• Experience in navigating and integrating into a variety of building automation systems.
• Able to read and understand Architectural, Mechanical, and Electrical blueprints.
• Experience interacting with a large and diverse number of simultaneous challenges, requiring knowledge of multiple disciplines.
• Proficient in Microsoft 365 applications.