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FS-Elliott is expanding our Field Service team! We're seeking a skilled Service Controls Engineer to support equipment installations, start-ups, commissioning, and troubleshooting of PLC and digital control systems. In this customer-facing role, you’ll work closely with Channel Partners and Customers to resolve field equipment issues and ensure optimal performance.
This is a hands-on role where technical expertise, a problem-solving mindset, and a strong commitment to safety and customer satisfaction are essential.
Responsibilities
Visit customer sites and installations to perform start-up assistance and troubleshooting of control systems, obtaining first-hand information to diagnose and resolve issues.
(Travel requirement : up to 75% of the time)
Investigate, develop, present, and implement corrective actions to resolve system and / or process-related problems.
Provide technical support to Channel Partners and Customers for the resolution of issues related to control systems.
Complete work order forms and other required documentation accurately and promptly on a daily basis.
Generate detailed reports on equipment performance and issues, providing feedback to internal departments for continuous improvement.
Conduct training programs for Customers and Channel Partners on equipment operation, maintenance, and controls.
Propose ideas for improving the reliability, cost-effectiveness, serviceability, and marketability of FS-Elliott equipment.
Skills Knowledge and Experience
Education :
Bachelor’s Degree (BS / BA) in an Engineering discipline or related field, or an equivalent combination of education and relevant experience.
Required Skills and Competencies :
Strong problem-solving and process analysis skills.
Good judgment with the ability to make timely and sound decisions.
Self-motivated, resourceful, and adaptable; able to work independently while contributing effectively within a team environment.
Strong customer-centric attitude with a focus on delivering high-quality service.
Broad understanding of safety, health, and environmental rules, regulations, policies, and procedures.
Willingness to travel extensively (up to 75%) and work outside of standard business hours when necessary (with appropriate notice).
Ability to obtain and maintain Unescorted Site Access, including passing a drug screening process.
Working knowledge of Microsoft Office 365 applications.
Experience with ERP systems (preferred).
Familiarity with relevant hardware and software systems related to industrial control systems.
Strong verbal and written communication skills, including the ability to actively listen and convey technical information clearly and effectively.