Service engineer [h1.location_city]

Description

The Field Service Engineer is a remote field-based position with daily travel to our customer locations within the assigned territory.

Ideal candidates will reside within a 30-mile radius of where the position is based.

Company vehicle provided.

5% overnight travel possible and a valid driver’s license is required.

Responsibilities :

Provide comprehensive remote and on-site technical support for BD Pyxis automated dispensing systems in healthcare facilities. Diagnose, service, and resolve hardware and software issues while maintaining ownership of work orders, documenting all activities, and escalating complex problems to leadership when necessary.

Implement and execute preventive maintenance programs for all BD Pyxis systems. Deliver efficient field services including installations, repairs, calibrations, and in-service training to healthcare customers in a timely manner according to support agreements.

Maintain accurate small parts inventory for service needs, following approved policies for inventory control. Properly secure and maintain company assets including service vehicle, specialized tools, and technical equipment in optimal working condition.

Provide detailed and timely documentation of all field activities, expenses, and time distribution. Maintain solid understanding of corporate procedures, service department policies, customer complaint handling protocols, and Medical Device Reporting requirements.

Commit to ongoing training and self-development to enhance product knowledge and technical skills. Attend management-approved training sessions with the goal of advancing to the next professional level within 2-3 years while demonstrating ability to work both independently and collaboratively in team environments.

Minimum Qualifications :

Provide 24 / 7 on-call technical support in a customer-facing environment, requiring excellent problem-solving abilities and responsiveness to urgent service requests at any hour.

Utilize advanced mechanical and computer skills to diagnose, troubleshoot, and repair complex equipment while effectively communicating technical information to customers and maintaining detailed service records.

Apply in-depth knowledge of computer electronics, Windows operating systems, and networking protocols to resolve technical issues, perform system updates, and ensure optimal equipment functionality.

Work independently with minimal supervision while adhering to established processes and methodologies, demonstrating strong time management skills and the ability to prioritize service calls effectively.

Meet physical requirements including ability to lift 70 pounds, maintain a valid driver's license in good standing, and provide proof of comprehensive immunizations (Hepatitis B, Influenza, MMR, Varicella, TB / PPD, Tdap, COVID-19) to ensure access to all customer facilities including healthcare settings.

Preferred Qualifications :

Associate Degree in Healthcare Technology or other technical field, or 3-5 years of related work experience, a plus

Prior military Bio-Med experience, a plus

Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus

Customer Support Certification, a plus

Prior Automated Teller Machine (ATM) experience, a plus

3-5 years of combination Hardware / Software / IT experience supporting both proprietary and standard applications, a plus

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and / or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health.