Service manager [h1.location_city]
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Service manager • round rock tx
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Facility Solutions Group is dedicated to timeless contribution and service in lighting, electrical, energy, and technology fields.
Our mission is to consistently provide our customers with superior ...[show_more][last_updated.last_updated_variable_days]
Join our fast-growing company where culture, hard work, and high standards are at the core of everything we do.This is not just a job.
it's a chance to be part of something bigger.Restaurant Manage...[show_more][last_updated.last_updated_variable_days]
Delta Construction Partners is a national executive search firm for the nation's premier electrical and general contractors and industry professionals.
Delta has been retained by a confidential clie...[show_more][last_updated.last_updated_30]
Obtain new and ongoing work for Southland's Service Department by establishing and maintaining effective contact with existing accounts and potential buyers of mechanical maintenance and repair ser...[show_more][last_updated.last_updated_30]
Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.
We design, build and service cutting-e...[show_more][last_updated.last_updated_variable_hours]
The Boat Services Manager is under the supervision of the Boat Manager.This role will manage and provide daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free-S...[show_more][last_updated.last_updated_30]
Position : Service Manager BTR JOB TITLE : Service Manager BTR REPORTS TO : Community Manager BTR DIRECT REPORTS : No Who We Are BH is a people-first multifamily ow...[show_more][last_updated.last_updated_variable_days]
We're looking to add a Field Service Manager to our Omaha Branch.The Field Service Manager is responsible for overseeing and supporting a team of refrigeration service technicians while providing a...[show_more][last_updated.last_updated_variable_days]
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.
We design, build and service cutting-edge equipmen...[show_more][last_updated.last_updated_variable_days]
Aramark Healthcare+ is seeking candidates for a Retail Food Service Manager position, to oversee retail dining operations at Baylor Scott & White Round Rock Medical Center, located in Round Roc...[show_more][last_updated.last_updated_30]
Discover why SALT is an exceptional company to be a part of.Joining SALT means becoming a member of a rapidly expanding organization that prioritizes a balanced and healthy home and work life, embr...[show_more][last_updated.last_updated_30]
The Service Manager is responsible for ensuring the successful management of work performed in the service area.The incumbent is responsible for establishing production goals, supervising, training...[show_more][last_updated.last_updated_variable_days]
Position Type : Regular Your opportunity At Schwab, you're empowered to make an impact on your career.Here, innovative thought meets creative problem solving, helping us "challenge the status quo...[show_more][last_updated.last_updated_1_day]
Jamison Agency is growing, and we are looking for a motivated Licensed P&C Service Manager who is excited to both lead a team and stay hands on with daily client servicing.For 26 years, Jamison Age...[show_more][last_updated.last_updated_variable_days]
A reputable insurance agency in Round Rock, TX, is searching for a Customer Care Manager to oversee daily service operations.
The ideal candidate will manage customer inquiries, support team communi...[show_more][last_updated.last_updated_1_day]
Primary Objective : The primary objective as a member of store management is to provide our customers with quality team service, clean and organized surroundings in accordance to the company standar...[show_more][last_updated.last_updated_variable_days]
ABOUT THE POSITION : -Responsible for handling guest check-ins and check-outs efficiently, informing guests of hotel's facilities at time of registration.
Handle guest issues, complaints, and reques...[show_more][last_updated.last_updated_30]
Hire, train, oversee, and sometimes fire employees Order food and beverages, equipment, and supplies Oversee food preparation, portion sizes, and the overall presentation of food Inspect supplies, ...[show_more][last_updated.last_updated_30]
Overview Benefits : Extensive and well-rounded training program Continued career development and growth opportunities Generous employee discounts on dining, retail, amusements, and hotels Multiple h...[show_more][last_updated.last_updated_variable_days]
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Service Department Manager
Facility Solutions GroupRound Rock, TX, United States[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]5+ years of experience managing operations in a technical, construction, or manufacturing environment Strong leadership, organizational, and communication skills Proficiency in Microsoft Office and project scheduling or ERP systems Knowledge of supply chain, warehouse, or fabrication principles Bachelors degree in Business, Operations Management, or related field Familiarity with lean practices, Six Sigma, or process improvement tools Opportunities for career advancement within the project management track. A collaborative and innovative culture that encourages open communication. Ongoing training and professional development to enhance your skill set. Recognition of achievements and contributions to the team. A work environment focused on getting things done, serving customers, and delivering quality work.
Overview
Facility Solutions Group is dedicated to timeless contribution and service in lighting, electrical, energy, and technology fields. Our mission is to consistently provide our customers with superior value through quality products, service and support by contributing to the quality of life of all employees.
As one of the nations largest single-source providers of lighting and electrical products, electrical services, electrical construction, and energy management solutions. Facility Solutions Group is expanding their staff and seeking a Service Department Manager , to join the Round Rock, TX team.
Job Description
The Service Department Manager oversees the daily operations of the Service department, ensuring efficient delivery of customer support and technical services. This role manages customer call intake, alarm monitoring and triage, technical escalations, and service coordination while maintaining accurate customer data and service documentation. The Service Department Manager develops and enforces scalable processes, partners with internal teams, and drives operational consistency to support a high-quality customer experience.
Responsibilities
As a Service Department Manager , you will :
- Lead and manage the Service department operations, including customer support intake, alarm monitoring and triage, technical service delivery, commissioning support, and administrative coordination
- Oversee the Customer Support Center, ensuring inbound calls, service requests, and Niagaraalarm events are properly logged, prioritized, dispatched, and escalated according to defined procedures and service levels
- Manage technical service functions responsible for handling complex system issues, customer escalations, and advanced troubleshooting in support of Smart Buildings platforms
- Develop, maintain, and enforce standard operating procedures for service workflows, alarm response, escalation paths, quality assurance, and documentation practices
- Ensure accuracy, consistency, and integrity of customer data, system records, service history, and asset documentation across all service platforms
- Establish and monitor performance KPIs related to service responsiveness, resolution quality, customer satisfaction, and operational efficiency
- Coordinate service activities across internal teams, including projects, engineering, sales, and operations, to ensure seamless delivery and customer experience
- Oversee scheduling, purchasing, inventory planning, systems administration, and resource allocation to support service delivery
- Lead hiring, training, performance evaluations, and professional development for service and support personnel
- Identify opportunities for process improvement, scalability, and cost optimization within service operations
- Develop systems and tools that improve customer communication, internal visibility, and long-term service effectiveness
Qualifications
Required
Preferred
You can expect us to provide :
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