Service manager [h1.location_city]
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Service manager • st petersburg fl
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If you enjoy wearing many hats,.Senior Service Delivery Manager.This role serves the business in various capacities including leader, change agent, strategic consultant, program manager, subject ma...[show_more][last_updated.last_updated_30]
Job Title : Customer Service Representative.As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, ...[show_more][last_updated.last_updated_30]
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Guest Service Position in St Pete Beach, FL, 33706.Problem-solving and quick-thinking.Knowledgeable about the Resort and the local area.
The ideal candidate for this position will possess the above ...[show_more][last_updated.last_updated_30]
We are seeking an Service Manager to join our team! You will be responsible for providing customers with a memorable dining experience.
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As a Service Manager, you'll be a leader in a high-performance culture.You'll put your proven leadership skills to work in developing and motivating your team to deliver top-notch service to every ...[show_more][last_updated.last_updated_variable_days]
Monro’s family of brands is one of the leading automotive service and tire dealers in the United States.We work on approximately five million vehicles a year, but with us, it is personal.Every gues...[show_more][last_updated.last_updated_variable_days]
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Macy's 4th of July Fireworks, and the wonder of...[show_more][last_updated.last_updated_variable_hours]
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
Lead the omnichannel processes.Maintain store recovery standards to deliver...[show_more][last_updated.last_updated_30]
Monro's family of brands is one of the leading automotive service and tire dealers in the United States.We work on approximately five million vehicles a year, but with us, it is personal.Every gues...[show_more][last_updated.last_updated_variable_days]
The Store Manager position is a salaried role.The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care Specialis...[show_more][last_updated.last_updated_variable_days]
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Ready to Be a Difference-Maker?.If you're ready to use your heart, your skills, and your voice to uplift residents and empower independence, the.
Federal, State, and local programs tailored to s...[show_more][last_updated.last_updated_30]
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we...[show_more][last_updated.last_updated_variable_days]
Families come in all shapes and sizes, that includes the Wendy’s family - the people you will work with as a Shift Manager.
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As a Customer Service Manager - State Farm Agent Team Member with Steve Barney - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a succes...[show_more][last_updated.last_updated_variable_days]
Senior Service Delivery Manager
TD SYNNEXRemote FL, US[filters.remote]
[job_card.full_time]
- [promoted]
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LowesSaint Petersburg, FL, United States[job_card.full_time]
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AccentureSt Petersburg, FL, United States[job_card.full_time]
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Wendy's8770 ULMERTON RD LARGO, Florida 33771[job_card.full_time]
Manager, Sales and Customer Service
Macy’sSt Petersburg, FL, United States[job_card.full_time]
Customer Service Manager - State Farm Agent Team Member
Steve Barney - State Farm AgentSt Petersburg, FL, United States[job_card.full_time]
Senior Service Delivery Manager
TD SYNNEXRemote FL, US[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
- [filters.remote]
[job_card.job_description]10+ years relevant experience with comprehensive understanding of customer agreements and program requirements Identifies root causes and leads issue resolution with minimal supervision. Manages program documentation, reporting, and service level tracking Collaborates with clients and internal teams for continuous improvement Oversees financial management and compliance with governance and regulatory requirements Manages scope changes and ensures adherence to change control processes Excellent communication skills for presentations and facilitating group interactions Strong problem-solving ability and decision-making skills Demonstrates leadership, adaptability, and organizational skillsWillingness to travel and interact effectively across diverse identities. Elective Benefits : Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career : Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being : Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion : It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community : Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
About the role
If you enjoy wearing many hats, Senior Service Delivery Manager might be your niche! This role serves the business in various capacities including leader, change agent, strategic consultant, program manager, subject matter expert, and customer advocate. This role is responsible for the execution of client programs and opportunities once awarded. Working closely with sales and the global project management office (GPMO), the Senior Service Delivery Manager leads the knowledge transfer of the program requirements, financial model and goals as negotiated in the contract(s), master service agreement(s) and statement of works. In alignment with the customer, the Senior Service Delivery Manager defines the processes and, implements the program framework utilizing project / program planning tools, financial and workload forecasting methods and, internal coordination with other departments and the execution of the program. This role is responsible for communicating the program status and raising issues / challenges to management and supporting departments.
What you'll do
- Manage the customer expectations and serve as the escalation point for the customer
- Identify continuous improvement opportunities post-implementation
- Owns the overall relationship with the assigned customers, customer satisfaction, program(s) profitability, while adhering to contract requirements and service levels
- Owns the overall customer relationship for one or more of Shyft’s largest customers and / or business global account and all associated programs and has overall ownership for the customer profitability
- Primary day to day interaction and contact with the customer who has responsibility for implementation and ongoing management of the customer program (25%)
- Understand and execute to all contracts, master services agreement(s) and statements of work (35%)
- Track and meet customer program profitability goals (30%)
- Monitor and report adherence to contracted SLA’s (10%)
- Manage two additional team members.
What we're looking for
Working Conditions
Consistent non-standard work or overtime as business requires.
On-call availability required as necessary.
Professional, office environment.
Remote / Work-from-home.
Frequent Travel Required (25-50%).
What’s In It For You?