Service manager [h1.location_city]
[job_alerts.create_a_job]
Service manager • west covina ca
[last_updated.last_updated_1_day]
Ready to grow your career? Empire Today is seeking an.This position reports directly to the Area Director.Professional development & career advancement opportunities.
Assign newly entered custom...[show_more][last_updated.last_updated_variable_days]
Do you love selling and making money? Do you want to make over $100,000 per year? Amazing pay plan with no ceiling on bonuses!.
Our Shop is growing and building our team, and are currently interview...[show_more][last_updated.last_updated_1_day]
Founded in 1888, Lee Kum Kee, a Hong Kong-based global food company, specializes in creating condiments and sauces that promote Chinese cuisine worldwide.
With more than 200 products to choose from,...[show_more][last_updated.last_updated_variable_days]
At Rowland, we believe all employees regardless of title have an important role to play in the preparation of our students.
We have developed a comprehensive, broad-based instructional program which...[show_more][last_updated.last_updated_variable_days]
We're a global leader in providing energy solutions that help businesses grow and communities thrive.We work as a team, and we're proud of the difference we make to customers, to local communities,...[show_more][last_updated.last_updated_30]
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
Lead the omnichannel processes.Maintain store recovery standards to deliver...[show_more][last_updated.last_updated_variable_days]
We are currently looking for a service writer to join our team.Maintain Customer Service Index (CSI) rating as set by dealership service manager.
Responsible for the entire customer service experien...[show_more][last_updated.last_updated_variable_days]
Support the service and tire team under the direction of the Manager, Store Service.Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling ...[show_more][last_updated.last_updated_30]
Reynolds is looking to add an Experienced Isuzu Commercial Trucks and Medium Duty Truck Service Manager.This candidate should be knowledgeable about the automotive space and the medium duty truck&n...[show_more][last_updated.last_updated_30]
Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditions.
Macy's 4th of July Fireworks, and the wonder of...[show_more][last_updated.last_updated_variable_days]
AVP / VP, Client Service Manager.The AVP / VP, Client Service Manager is responsible for establishing and managing relationships with commercial clients, providing exceptional internal and external cli...[show_more][last_updated.last_updated_variable_days]
Food Service Manager - Azusa Pacific University.The Food Service Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes.Over...[show_more][last_updated.last_updated_variable_days]
Service Leader / Assistant Restaurant Manager – The Stand Restaurant Whittier.The Stand is a fast-casual restaurant with 22 locations across California and Texas.
We’re growing and looking for a Ser...[show_more][last_updated.last_updated_variable_days]
Customer Service Manager is responsible for the continuous improvement of practices, leading the delivery of best customer service as well as the leading the strategic alignment for the company&rsq...[show_more][last_updated.last_updated_30]
The Brand Innovation Manager (Service Innovation) to responsible for shaping guest-centric, brand-driven experiences through strategic innovation and cross-functional leadership.This position combi...[show_more][last_updated.last_updated_30]
Nutrition Service Operations Manager.The Rowland Unified School District is seeking an outstanding individual to assume the responsibilities of the Nutrition Service Operations Manager.This is a on...[show_more][last_updated.last_updated_variable_days]
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
Lead the omnichannel processes.Maintain store recovery standards to deliver...[show_more][last_updated.last_updated_variable_days]
Rowland Heights (Los Angeles County), CA.The Rowland Unified School District is seeking an outstanding individual to assume the responsibilities of the Nutrition Service Operations Manager.This is ...[show_more][last_updated.last_updated_variable_days]
The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display.They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while...[show_more][last_updated.last_updated_variable_days]
- [promoted]
Area Customer Service Manager
Empire TodaySanta Fe Springs, CA, US[job_card.full_time]
Automotive Service Sales Manager
RPM Auto CenterBaldwin Park, CA, US[job_card.full_time]
Sales Manager - Mainstream Food Service
LEE KUM KEELa Puente, CA, US[job_card.full_time]
- [promoted]
NUTRITION SERVICE OPERATIONS MANAGER
Rowland UnifiedRowland Heights, CA, United States[job_card.permanent]
- [promoted]
Service Center Manager III
AggrekoSanta Fe Springs, CA, US[job_card.full_time]
Retail-Customer Service Manager (PT)
Michaels StoresMonrovia, CA, United States[job_card.full_time] +1
Service Porters Service Writers
Puente Hills HyundaiCity of Industry, CA, United States[job_card.full_time]
Assistant Service Manager
Pep BoysWest Covina, CA[job_card.full_time]
Commercial Medium Duty Truck Service Manager
Reynolds - GMCWest Covina, CA, US[job_card.full_time]
- [promoted]
Manager, Sales and Customer Service
Macy'sWest Covina, CA, United States[job_card.full_time]
- [promoted]
AVP / VP, Client Service Manager
Cathay General BancorpEl Monte, CA, US[job_card.full_time]
- [promoted]
Food Service Manager - Azusa Pacific University
AramarkAzusa, CA, US[job_card.full_time]
Service Leader / Assistant Restaurant Manager
The Stand RestaurantsWhittier, CA, US[job_card.full_time]
Customer Service Manager
SUNNY DISTRIBUTOR INC.La Puente, CA, US[job_card.full_time]
Brand Innovation Manager (Service Innovation)
Panda Restaurant GroupRosemead, CA, US[job_card.full_time] +1
- [promoted]
NUTRITION SERVICE OPERATIONS MANAGER
Government JobsRowland Heights, CA, US[job_card.full_time]
- [promoted]
Retail-Customer Service Manager (PT)
MichaelsMonrovia, CA, US[job_card.full_time] +1
- [promoted]
NUTRITION SERVICE OPERATIONS MANAGER
Rowland Unified School DistrictRowland Heights, CA, United States[job_card.full_time] +1
Manager, Sales and Customer Service
Macy’sWest Covina, CA, United States[job_card.full_time]
Area Customer Service Manager
Empire TodaySanta Fe Springs, CA, US[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Assign newly entered customer service requests to appropriate team members. Track and review Service Request reports daily to ensure on-time delivery and customer satisfaction. Export data from database and input into an excel spreadsheet for assignment and prioritization. Plan and disseminate daily assignments to employees. Conduct bi-weekly one on one meetings with subordinates to review current productivity and any developmental opportunities. Regularly spot check subordinate customer call activity and call quality as well as perform service request management audits, Coach team members on improvement strategies. Monitor all SRs assigned to Area Customer Service Associates to ensure swift completion. Execute the implementation of training activities to improve Customer Service Scores. Conduct the daily Customer Meeting for each of the markets within their Area. Complete bi-weekly Manager review guide (MRG) activities within Smartsheet's for each of the markets within their Area. Limit risk exposure by providing input and perspective on customer service legal matters and the settlement of disputes. Make job related calls to customers and collect feedback from customers to ensure that they are pleased with their purchase (as needed). Request and collect referrals from every satisfied customer during the post installation call process (as needed). Provides feedback to the company regarding service failures or customer concerns. Enforce performance standards to meet Customer Service Empire Operating System (EOS) key performance indicators. Ensure the Customer Service Day In The Life Of (DILO) is being utilized by team. Identify problems or concerns and expedite to appropriate Manager or Coordinator for resolution. Regular communication with customers to solve complex service-related issues over the authority level of subordinate staff members. Monitor the All-Promoter Score (APS) metric daily to evaluate the organization's customer service ratings, trends, and customer comments to continually improve performance. Address and solution all legal and escalated customer service-related issues (Better Business Bureau, Attorney letters, etc.). Serve as a resource to staff in resolving customer service issues. Supervises the daily operation of customer service personnel, to include hiring, discipline, coaching, training, and evaluating performance. Assist the legal department in troubleshooting customer issues that require special handling. Represent the organization at hearings and other state agencies as needed. Perform other functions as necessary or as assigned. Minimum of three (3) years customer service or call center experience or related experience Minimum of one (1) year management and / or training experience or equivalent combination of education and experience Associate Degree or Bachelor's Degree preferred Flooring or home improvement industry experience preferred. Virtual / Remote management experience is ideal Proficient in MS Word, Excel, Outlook, and PowerPoint Strong analytical, organizational, and problem-solving skills Professional phone demeanor with the ability to relate to people in an open, friendly, and accepting manner Strong ability to effectively communicate at all levels in written, verbal, and presentation formats Demonstrated skill at communicating with and problem-solving for clients with challenging service issues Excellent problem-solving skills demonstrated through a sense of urgency and solid judgment and reasoning ability Must be flexible and comfortable working in a dynamic and interactive team environment
Ready to grow your career? Empire Today is seeking an Area Customer Service Manager Area Customer Service Manager is responsible for managing the day-to-day activities, direct supervision of department personnel, and oversight of all aspects of customer service practices, objectives, and initiatives to ensure excellent service to our customers is achieved. This position reports directly to the Area Director.
We offer :
- Health benefits.
- Paid time off and holiday pay.
- Wellness program.
- Professional development & career advancement opportunities.
- Lots of perks.
Compensation Information :
$80,000 annually plus bonus
Responsibilities :
Qualifications :
Why Empire Today?
We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.
We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.
We have an unmatched company culture . We've won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth.
We're one of the nation's most recognizable brands. You'll enjoy the stability that comes with a national company and a sense of pride when you're a part of our team.
By clicking Apply Now, I agree to the Privacy Policy and Terms of Use including arbitration, waivers and limitations of liability. CSLB 1047108.