Service representative [h1.location_city]

Department :

13347 Enterprise Revenue Cycle - Arrival : High Point

Status : Part time

Benefits Eligible : No

Hou rs Per Week : 16

Schedule Details / Additional Information :

variable shifts with every other weekend and every other holiday for 2nd and 3rd shift

Pay Range

$20.40 - $30.60

PART TIME

EDUCATION / EXPERIENCE :

High school diploma or GED required. Patient access (scheduling registration and financial clearance) insurance verification billing or certified medical assistant experience preferred.

ESSENTIAL FUNCTIONS :

1. Greets patients arriving for their appointments. Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner.

2. Ensures all patient demographic and insurance information is complete and accurate

3. Completes the registration process on walk-in patients verifies and / or updates patient demographic and insurance information if changes or additions have occurred

4. Verifies insurance benefits. Obtains calculates and collects the patients out of pocket financial liability. Requests and collects past due and present balances or estimates due

5. Follows the Financial Clearance policy for non-urgent patient services if financial clearance has not been completed or authorization has not been obtained when appropriate

6. Identifies patients in need of financial assistance and refers patients to Financial Counselor

7. Performs visit closure including but not limited to checking out patients scheduling follow-up appointment(s) collecting additional patient responsibility (when applicable) and providing patient with appropriate documents.

8. Maintains knowledge of and reference materials of the following : Medicare Medicaid and third-party payer requirements guidelines and policies insurance plans requiring pre-authorization / referral and a list of current accepted insurance plans.

9. Proactively communicates issues involving customer service and process improvement opportunities to management

10. Meets productivity requirements to ensure excellent service is provided to customers

11. Meets or exceeds performance expectations of 98% accuracy rate and established department productivity measurements.

12. Maintains excellent public relations with patients families and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information

SKILLS & QUALIFICATIONS :

Ability to identify and understand issues and problems. Examines data and draws logical conclusions based on information available Knowledge and ability to articulate explanations of Medicare HIPAA and EMTALA rules and regulations and comply with updates on insurance pre-certification requirements Mathematical aptitude effective oral and written communication skills and critical thinking skills Understanding of basic human anatomy medical terminology and procedures for application in the patient referral pre-certification and authorization processes. Ability to speak effectively to customers or employees of the organization; presents a pleasant professional demeanor and image during telephone conversation Ability to handle sensitive and confidential information according to internal policies Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals Experience with Microsoft Outlook Word and Excel and ADT software Ability to write routine correspondence calculate figures and amounts such as discounts and percentages Must be able to work with minimal supervision to problem solve in a high profile and high stress area and interact positively with all internal and external customers while possessing the ability to determine priority of work

WORK ENVIRONMENT :

Exposed to a normal office environment. Must be able to sit the majority of the workday. Occasionally lifts up to 10 lbs. Operates all equipment necessary to perform the job

Our CommitmenttoYou :

Advocate Health offers a comprehensive suite of Total Rewards : benefits and well-being programs competitive compensation generous retirement offerings programs that invest in your career development and so much more so you can live fully at and away from work including :

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications skills relevant experience and / or training
• Premium pay such as shift on call and more based on a teammates job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

About Advocate Health

Advocate Health is the third-largest nonprofit integrated health system in the United States created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas Georgia and Alabama; and Aurora Health Care in Wisconsin Advocate Health is a national leader in clinical innovation health outcomes consumer experience and value-based care. Headquartered in Charlotte North Carolina Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology neurosciences oncology pediatrics and rehabilitation as well as organ transplants burn treatments and specialized musculoskeletal programs. Advocate Health employs 155000 teammates across 69 hospitals and over 1000 care locations and offers one of the nations largest graduate medical education programs with over 2000 residents and fellows across more than 200 programs. Committed to providing equitable care for all Advocate Health provides more than $6 billion in annual community benefits.

Required Experience :

Unclear Seniority

Key Skills

Bidding,Apprentice,Bricklayer,Airport,Jni,Airlines

Employment Type : Part-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 20 - 30