Service writer [h1.location_city]

Job Description :

Alpine, an ITW company, provides a suite of proprietary software, engineering services, and equipment that enables our customers to design, engineer, and fabricate structural building components (trusses & wall panels) using both light-frame wood construction and light-gauge steel materials. Partnering with truss manufacturers, lumber & building material suppliers, and homebuilders, we deliver solutions that improve productivity, quality, and profitability.

We're looking for a self-motivated Technical Writer to join our team in Fort Lauderdale, FL (remote / hybrid option available). In this role, you'll take full ownership of Alpine's online Help Documentation platform, translating complex product functionality into clear, concise, and engaging content. You'll work closely with Product Owners, developers, QA, and customer-facing teams to ensure every feature is thoroughly documented and easy to use.

ITW offers its employees a path for advancement, a competitive salary, and a comprehensive benefits package designed to help you care for yourself, your family, and your future.

Job Description

Help Documentation Management

Own Alpine's online Help platform across several software products.

Translate complex technical processes and workflows into clear, concise, and user-friendly content.

Self-Directed Workflow Execution

Monitor product Jira boards to identify and prioritize documentation needs.

Coordinate with Product Owners and subject-matter experts to gather accurate information and real-world use cases.

Maintain consistent publishing cadence and version control.

Cross-Functional Collaboration

Partner with product owners, developers, QA, and support to align documentation deliverables with release schedules.

Contribute to evolving documentation standards and system enhancements.

Key Competencies for Success

Hands-On Product Expertise Quickly learn complex software tools and accurately reflect real-world use cases in your writing.

Self-Directed Execution Proactively identify documentation gaps, manage multiple priorities, and meet deadlines with minimal oversight.

Collaborative Communication Skilled at extracting information from diverse stakeholders, resolving ambiguity, and integrating feedback.

Qualifications

Experience using Alpine truss design software or similar strongly preferred.

Excellent writing, editing, and organizational skills

3+ years of technical writing experience, preferably in software or industrial products

Proven track record creating user manuals, online help, or knowledge-base content

Comfortable working in a fast-paced, agile environment and collaborating cross-functionally

Compensation Information :

Certain states require that pay information be included in job postings. The specific hiring rate within the posted pay range will depend on the successful candidate's qualifications, prior experience, and the geographic location. For example, In Illinois, the pay rate will be between $85,000-$105,000 (highly experienced).

ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.