Services [h1.location_city]

Job Description

Job Description

Beaverton, OR | Pacific Office Automation

Pacific Office Automation (POA) is one of the largest independently owned document imaging and technology dealers in the nation. Since 1976, we’ve expanded to 40 branches across 11 western states and built strong partnerships with industry leaders such as Canon, Konica Minolta, Sharp, HP, Ricoh, and Lexmark.

At POA, you’ll join a technology-driven, growth-focused organization committed to empowering employees through training, professional development, and long-term career opportunities. We believe every voice matters and are dedicated to building a workplace where you can thrive.

Position Summary

We are seeking a detail-oriented, analytical, and highly organized Services Contract Collector to support our billing, collections, and contract administration processes in our Beaverton, OR office. This role ensures accurate contract records, supports timely collections, and plays a key part in maintaining strong communication across clients, vendors, and internal teams.

No collections experience? No problem. If you're motivated, eager to learn, and excited to start or grow a career in business operations, finance, or contracts, we will train the right person.

Key Responsibilities

Collections & Account Management

Make proactive outbound calls on past-due customer accounts

Review aging reports and maintain accurate documentation

Resolve discrepancies and disputes with professionalism

Partner with sales, billing, and senior leadership to accelerate collections and maintain customer satisfaction

Contract Administration & CRM / ERP Management

• Set up, migrate, maintain, and audit customer agreements in our CRM / ERP system (ConnectWise PSA)
• Perform monthly audits to ensure Customer Agreements in ConnectWise reflect current account status.
• Coordinate with Billing and Collections to confirm account status
• Assist with client offboarding, including service terminations and contract recap reviews
• Monitor applicable client accounts to ensure services are terminated in a timely manner.
• Maintain data accuracy, consistency, and compliance within the CRM / ERP system.

Vendor, Client & Internal Communication

Reporting & Accountability

Qualifications

Required

Exceptional attention to detail and organizational skills

Strong written and verbal communication abilities

Experience with CRM / ERP systems (ConnectWise PSA preferred, not required)

Proficiency with Microsoft Office Suite (Excel, Word, Outlook)

Strong problem-solving skills and ability to prioritize in a fast-paced environment

Preferred

Experience in contracts administration, billing, finance, or business operations

Familiarity with Microsoft Power BI and / or Power Automate

Experience working with vendors in IT or Managed Services environments

2+ years of collections experience (not required — training provided)

Professional Development

POA invests in your long-term growth. This role offers opportunities to build experience in :

Benefits & Compensation

Commitment to Diversity & Inclusion

POA is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, national origin, ancestry, gender, sexual orientation, gender identity or expression, age, religion, veteran status, disability, or any other protected status. We believe that diversity strengthens our team and our workplace.

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