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Social media assistant [h1.location_city]

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Social media assistant • phoenix az

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Customer Advocate Social Media

Customer Advocate Social Media

Gen DigitalTempe, AZ, US
[job_card.full_time]
Customer Advocate, Social Media.The Customer Advocate, Social Media, is the guardian of MoneyLion's reputation in the wild, unpredictable world of social media and third-party review sites.You'll d...[show_more][last_updated.last_updated_30]
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Digital & Social Media Manager

Digital & Social Media Manager

Boys & Girls Clubs Of The ValleyPhoenix, AZ, US
[job_card.full_time]
The Digital & Social Media Manager is responsible for leading the creation and execution of high-impact, donor- and-community facing content across digital platforms.The Digital & Social Me...[show_more][last_updated.last_updated_30]
Social Media Spring Intern

Social Media Spring Intern

U-HaulPhoenix, Arizona
[job_card.part_time]
Are you web-savvy, personable, and plugged in to social media trends?.U-Haul's social media team has an immediate opening for a social media intern to help monitor the U-Haul brand online.In this r...[show_more][last_updated.last_updated_variable_days]
SOCIAL MEDIA MARKETING SPECIALIST

SOCIAL MEDIA MARKETING SPECIALIST

Casino ArizonaScottsdale, AZ, USA
[job_card.full_time]
Job Title : Social Media Marketing Specialist.Reports to : Digital Marketing Manager.Reporting to the Digital Marketing Manager, the Social Media Marketing Specialist serves as the voice and creative...[show_more][last_updated.last_updated_variable_days]
Social Media Manager

Social Media Manager

VirtualVocationsScottsdale, Arizona, United States
[job_card.full_time]
A company is looking for a Social Media Manager to enhance its social media presence and engage with clients.Key Responsibilities Manage daily operations of social media channels, including Twitt...[show_more][last_updated.last_updated_30]
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Social Media Marketing Manager

Social Media Marketing Manager

The Maggiore Group CorporateScottsdale, AZ, US
[job_card.full_time]
We are looking for a dynamic and experienced Social Media Marketing Manager to lead and execute strategies that build and elevate The Maggiore Group's restaurant brands.This role requires a cre...[show_more][last_updated.last_updated_variable_days]
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Social Media & Marketing Manager

Social Media & Marketing Manager

Expert VAPhoenix, AZ, US
[job_card.full_time]
Your job involves a broad range of social media and marketing responsibilities : .Planning, scheduling, and posting content daily across multiple platforms (Facebook, Instagram, LinkedIn, YouTube, Go...[show_more][last_updated.last_updated_30]
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Social Media Content Creator

Social Media Content Creator

RosendinTempe, AZ, US
[job_card.full_time]
Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin.Enjoy a true sense of ownership as you work with a proven industry leader on som...[show_more][last_updated.last_updated_variable_days]
Social Media Strategist and Content Creator

Social Media Strategist and Content Creator

Carr Talent AcquisitionScottsdale, Arizona, USA
[job_card.full_time]
Our goal is to help people create legacy through land development.Our founder is building a media.We are looking for an experienced Social Media Strategist and Content Creator who knows how to turn...[show_more][last_updated.last_updated_variable_days]
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Social Media Manager

Social Media Manager

LoopyPhoenix, AZ, US
[job_card.full_time]
Location : Remote or Griffith, IN (40-minute drive from downtown Chicago).Salary : Starting at $85,000 / year + bonus (negotiable based on experience and skillset). Loopy Cases is a family-founded, e-co...[show_more][last_updated.last_updated_variable_days]
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Paid Social Media Buyer

Paid Social Media Buyer

Hutch AdvertisingPhoenix, AZ, US
[job_card.full_time]
Hutch Advertising Job Opportunity.We are a startup ad agency and marketing consultancy founded by industry veterans who believe the current client / agency model is broken. We believe the best teams d...[show_more][last_updated.last_updated_30]
Social Media Specialist

Social Media Specialist

Arizona State University Graduate and Professional Student Association (ASU GPSA)Tempe, AZ, US
[job_card.full_time]
Sun Devil Athletics seeks a Social Media Coordinator who, under general direction will provide oversight of department social media and assist with photography, design and motion graphics for Sun D...[show_more][last_updated.last_updated_30]
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Event Specialist / Social Media Manager

Event Specialist / Social Media Manager

Vertex RoofingPhoenix, AZ, US
[job_card.full_time]
At Vertex Roofing, were more than just roofing experts were a trusted local brand built on quality, integrity, and community. We take pride in transforming homes and businesses with craftsmanship yo...[show_more][last_updated.last_updated_30]
Customer Advocate Social Media

Customer Advocate Social Media

GenTempe,Arizona,USA
[job_card.full_time]
The Customer Advocate, Social Media, is the guardian of MoneyLion’s reputation in the wild, unpredictable world of social media and third-party review sites. You’ll deliver swift, empathetic, and on...[show_more][last_updated.last_updated_30]
Content and Social Media Specialist

Content and Social Media Specialist

New Frontier Immigration LawGlendale, AZ, United States
[job_card.full_time]
Why Apply to New Frontier Immigration Law.At New Frontier Immigration Law, we don't just practice law.We fight for freedom, we keep families together, and we change lives - including our own.We are...[show_more][last_updated.last_updated_variable_days]
Social Media Specialist - Hybrid - Arizona based

Social Media Specialist - Hybrid - Arizona based

Grand Canyon Education, Inc.Phoenix, AZ, United States
[job_card.full_time]
Under direction, is accountable for ensuring active and engaged communities across assigned social media platforms for the university. This position will assist the writing and managing of day to da...[show_more][last_updated.last_updated_variable_days]
Social Media Account Coordinator

Social Media Account Coordinator

SerendipitPhoenix, AZ, United States
[job_card.full_time]
The Social Media Coordinator plays a pivotal role in coordinating and administering client accounts.They oversee administrative tasks, monitor performance metrics and data analytics, and provide op...[show_more][last_updated.last_updated_30]
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Social Media Manager Alumus Healthcare FT

Social Media Manager Alumus Healthcare FT

AlumusScottsdale, AZ, US
[job_card.full_time]
Elevate your career with a team that truly cares.Join a company that sees a better way for healthcare by being patient advocates, following evidenced-based clinical practices, caring for people hol...[show_more][last_updated.last_updated_variable_days]
Customer Advocate Social Media

Customer Advocate Social Media

Gen DigitalTempe, AZ, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Customer Advocate, Social Media

The Customer Advocate, Social Media, is the guardian of MoneyLion's reputation in the wild, unpredictable world of social media and third-party review sites. You'll deliver swift, empathetic, and on-brand solutions to customer questions, complaints, and concernsall while keeping MoneyLion's mission to "empower America's financial decisions" front and center. As a key player on the Social Media branch of the Customer Advocacy team, you'll be the voice behind the screenquick-thinking, problem-solving, and always tuned in to what customers need. This isn't just about answering questions and resolving issues; it's about building trust, championing MoneyLion's unique brand voice, and ensuring every interaction leaves our customers feeling like VIPs. This role is vital to maintaining our online reputation and ensuring customer satisfaction through authentic engagement.

The ideal candidate will be enthusiastic and proactive, possess a strong customer-first mindset, exceptional communication skills, and the ability to work effectively in a fast-paced, dynamic environment. This position requires a blend of creativity, strategic thinking, and a commitment to consistently representing MoneyLion's brand voice in all customer interactions. If you thrive in high-energy spaces, love bringing creative solutions to the table, and excel in dynamic environments, this role is for you. Success here means working collaboratively, staying proactive, and ensuring every customer feels heard and supported.

Ultimately, this role is about fostering customer trust and loyalty while positioning MoneyLion as a leader in customer support through thoughtful and impactful digital engagement.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries and concerns on social media platforms and third-party review sites, maintaining MoneyLion's authentic brand voice.
  • Provide timely assistance and follow-up via the customer's preferred channel (social, phone, email, text, or chat) to ensure resolution and satisfaction.
  • Balance high case volumes and prioritize tasks effectively to meet tight deadlines without compromising quality.
  • Proactively identify trends, risks (reputational and regulatory), and recurring issues, escalating insights to relevant teams to enhance products and services.
  • Collaborate with internal stakeholders to identify and address reputational or regulatory risks promptly and effectively.
  • Share customer feedback, feature requests, and workarounds with Product, Marketing, and Operations teams to drive improvements.
  • Document and maintain internal records of technical issues, customer complaints, and meaningful discussions to inform broader team strategies.
  • Develop and maintain playbooks, SOPs, and training materials for consistent and effective social media support.

About You

  • Experience : Minimum 2-3 years in a customer-facing role, with prior experience managing communities on social media sites like Facebook, Instagram, Reddit, LinkedIn, YouTube, X (Twitter), and third-party review sites.
  • Knowledge : Deep understanding of social media platform best practices, trends, and tools such as Buffer, Hootsuite, Sprout Social, Brandwatch, or Percolate.
  • Trend Driver : Stay informed about current social media trends, emerging platforms, and evolving customer engagement strategies.
  • Communication : Exceptional written and verbal communication skills, with the ability to craft empathetic, clear, and brand-aligned responses in 240 characters or less.
  • Judgment : Strong ability to assess the reputational impact of responses, ensuring appropriateness in tone, content, and audience targeting.
  • Ownership : Demonstrated accountability, follow-through, and self-management in high-volume, high-visibility workstreams.
  • Adaptability : Thrives in a dynamic environment with competing priorities and varying workflows.
  • Stakeholder Savvy : Skilled at working with stakeholders across all levels, knowing how to communicate ideas effectively and adaptively while respecting diverse perspectives and prioritizing solutions that serve the broader organizational goals.
  • Cultural Fit : Contributes positively to team culture, demonstrating enthusiasm, a sense of humor, and a collaborative spirit.
  • Regulatory Awareness : Solid understanding of reputational risks, ideally in financial services - including regulatory and fraud considerations.
  • Reputation Management : Strong judgment and discretion in crafting public-facing communications, with a focus on maintaining MoneyLion's brand integrity and knowing when to escalate reputational risks.
  • Continuous Improvement : We're looking for individuals who refuse to settle, constantly iterate, and always seek to improve. You embrace challenges, crave learning opportunities, and work tirelessly to refine your craft while contributing meaningfully to MoneyLion's customer operations strategy.
  • Certifications (Preferred) : Social media certifications (e.g., Hootsuite Academy, HubSpot Social Media Certification) or certifications relevant to customer service and reputation management is a plus.