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Social media marketing manager • mesa az
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Customer Advocate, Social Media.The Customer Advocate, Social Media, is the guardian of MoneyLion's reputation in the wild, unpredictable world of social media and third-party review sites.You'll d...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Want a meaningful career where you can make a difference? Edward Jones sounds perfect for you.Words our headquarters associates use when talking about working at Edward Jones.Words that describe wh...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
As a Social Media Intern, you will help develop and manage Primera’s social media platforms, working alongside management and design teams.
This role offers hands-on experience in social media marke...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Main Objective We are looking for a marketing connoisseur to build marketing funnels and campaigns to help us build a presence in the community and to generate revenue! The Director of Marketing wi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Position Title Social Media & Content Manager.Reports To Director of Public Relations & Social Media.Company Arizona Boardwalk is Scottsdale’s one‑of‑a‑kind entertainment destination featuring eigh...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Blue Aspen Marketing is Seeking a Paid Media Mastermind to Launch Clients into the Social Media stratosphere.Are you a Meta / Facebook Ads guru who thrives on building winning campaigns that deliver ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
WMP Eyewear is a fast growing e-commerce fashion eyewear brand.We pride ourselves on creating premium eyewear without the markup.
WMP is built on the values of authenticity, quality, and purpose.We ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Summer Hours : Monday - Thursday, 7am-6pm.Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?.Would you like to be part...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
As the Director of Social Media at Blue Yonder, you will be responsible for social media strategy, governance and execution.
You will help increase our social media reach, amplify key messages, incr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
A company is looking for a Social Media Marketing Manager to lead their social media strategy and execution across digital platforms.
Key Responsibilities Develop and execute an integrated content...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30)
Sun Devil Athletics seeks a Social Media Coordinator who, under general direction will provide oversight of department social media and assist with photography, design and motion graphics for Sun D...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Manager, Social Media and Influencer Marketing.Manager, Social Media and Influencer Marketing – Full Time / Exempt.Cardinals Organizational Summary.
The Arizona Cardinals Football Club is a profession...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
About the Role Join the team as a Social Media Marketing Manager at True Food Kitchen, a full‑service restaurant collection known for nutrient‑dense, thoughtfully crafted dishes across the United S...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
As a leading healthcare education organization, Unitek Learnings family of schools helps thousands of students launch and accelerate their careers every year.
As a rapidly growing and highly success...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Marketing & Social Media Manager.Industry : Beauty / CPG / Lifestyle.We are a high-growth beauty brand rooted in Mexican heritage and botanicals.
We create elevated bath and body products that celebr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Manager, Social Media and Influencer Marketing – Full Time / Exempt.Cardinals Organizational Summary : .The Arizona Cardinals Football Club is a professional football team within the National Football ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
About Bad Birdie Bad Birdie is a golf apparel brand for those who play bold and never lay up.Our performance‑driven, style‑forward gear breaks the mold of traditional golf wear—injecting color, cha...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
The Customer Advocate, Social Media, is the guardian of MoneyLion’s reputation in the wild, unpredictable world of social media and third-party review sites.
You’ll deliver swift, empathetic, and on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Matson Money provided pay range.This range is provided by Matson Money.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.About the Role We are hir...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionExperience : Minimum 2-3 years in a customer-facing role, with prior experience managing communities on social media sites like Facebook, Instagram, Reddit, LinkedIn, YouTube, X (Twitter), and third-party review sites. Knowledge : Deep understanding of social media platform best practices, trends, and tools such as Buffer, Hootsuite, Sprout Social, Brandwatch, or Percolate. Trend Driver : Stay informed about current social media trends, emerging platforms, and evolving customer engagement strategies. Communication : Exceptional written and verbal communication skills, with the ability to craft empathetic, clear, and brand-aligned responses in 240 characters or less. Judgment : Strong ability to assess the reputational impact of responses, ensuring appropriateness in tone, content, and audience targeting. Ownership : Demonstrated accountability, follow-through, and self-management in high-volume, high-visibility workstreams. Adaptability : Thrives in a dynamic environment with competing priorities and varying workflows. Stakeholder Savvy : Skilled at working with stakeholders across all levels, knowing how to communicate ideas effectively and adaptively while respecting diverse perspectives and prioritizing solutions that serve the broader organizational goals. Cultural Fit : Contributes positively to team culture, demonstrating enthusiasm, a sense of humor, and a collaborative spirit. Regulatory Awareness : Solid understanding of reputational risks, ideally in financial services - including regulatory and fraud considerations. Reputation Management : Strong judgment and discretion in crafting public-facing communications, with a focus on maintaining MoneyLion's brand integrity and knowing when to escalate reputational risks. Continuous Improvement : We're looking for individuals who refuse to settle, constantly iterate, and always seek to improve. You embrace challenges, crave learning opportunities, and work tirelessly to refine your craft while contributing meaningfully to MoneyLion's customer operations strategy. Certifications (Preferred) : Social media certifications (e.g., Hootsuite Academy, HubSpot Social Media Certification) or certifications relevant to customer service and reputation management is a plus.
Customer Advocate, Social Media
The Customer Advocate, Social Media, is the guardian of MoneyLion's reputation in the wild, unpredictable world of social media and third-party review sites. You'll deliver swift, empathetic, and on-brand solutions to customer questions, complaints, and concernsall while keeping MoneyLion's mission to "empower America's financial decisions" front and center. As a key player on the Social Media branch of the Customer Advocacy team, you'll be the voice behind the screenquick-thinking, problem-solving, and always tuned in to what customers need. This isn't just about answering questions and resolving issues; it's about building trust, championing MoneyLion's unique brand voice, and ensuring every interaction leaves our customers feeling like VIPs. This role is vital to maintaining our online reputation and ensuring customer satisfaction through authentic engagement.
The ideal candidate will be enthusiastic and proactive, possess a strong customer-first mindset, exceptional communication skills, and the ability to work effectively in a fast-paced, dynamic environment. This position requires a blend of creativity, strategic thinking, and a commitment to consistently representing MoneyLion's brand voice in all customer interactions. If you thrive in high-energy spaces, love bringing creative solutions to the table, and excel in dynamic environments, this role is for you. Success here means working collaboratively, staying proactive, and ensuring every customer feels heard and supported.
Ultimately, this role is about fostering customer trust and loyalty while positioning MoneyLion as a leader in customer support through thoughtful and impactful digital engagement.
Key Responsibilities
- Respond promptly and professionally to customer inquiries and concerns on social media platforms and third-party review sites, maintaining MoneyLion's authentic brand voice.
- Provide timely assistance and follow-up via the customer's preferred channel (social, phone, email, text, or chat) to ensure resolution and satisfaction.
- Balance high case volumes and prioritize tasks effectively to meet tight deadlines without compromising quality.
- Proactively identify trends, risks (reputational and regulatory), and recurring issues, escalating insights to relevant teams to enhance products and services.
- Collaborate with internal stakeholders to identify and address reputational or regulatory risks promptly and effectively.
- Share customer feedback, feature requests, and workarounds with Product, Marketing, and Operations teams to drive improvements.
- Document and maintain internal records of technical issues, customer complaints, and meaningful discussions to inform broader team strategies.
- Develop and maintain playbooks, SOPs, and training materials for consistent and effective social media support.
About You