Talent.com

Social service director [h1.location_city]

[job_alerts.create_a_job]

Social service director • seattle wa

[last_updated.last_updated_variable_hours]
  • [promoted]
Service Excellence Director

Service Excellence Director

Seattle StaffingSeattle, WA, US
[job_card.full_time]
Service Excellence Director For Agfa Healthcare North America.Agfa HealthCare, a division of the Agfa-Gevaert Group, headquartered in Mortsel, Belgium and traded on Euronext Brussels (AGFB), suppor...[show_more][last_updated.last_updated_variable_days]
Driver / Social Service Attendant- EOC

Driver / Social Service Attendant- EOC

The Salvation Army Northwest DivisionSeattle, WA, US
[job_card.full_time]
Driver / Social Services Attendant- Extra on call (EOC).The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is the spiritual regeneration of all people.The S...[show_more][last_updated.last_updated_30]
  • [promoted]
Senior Director, Customer Service Engineering

Senior Director, Customer Service Engineering

Washington StaffingBellevue, WA, US
[job_card.full_time]
Dematic has an immediate need for a Sr.Director of Engineering leading the Engineering function of the Modifications and Upgrades Business Unit for the United States. This role is part of the North ...[show_more][last_updated.last_updated_1_day]
  • [promoted]
Social Service Specialist II - Case Mgmt & Assessments

Social Service Specialist II - Case Mgmt & Assessments

Washington State ESDSeattle, WA, United States
[job_card.full_time]
A government agency in Washington is seeking a full-time Social Service Specialist 2 to support individuals and families facing challenges. The role includes conducting assessments, developing case ...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Director of Social Justice Center

Director of Social Justice Center

Government JobsBellevue, WA, US
[job_card.full_time]
Director Of Social Justice Center.The Director of the Social Justice Center reports to the Vice President of the Office of Community Care and Institutional Transformation (OCCIT) and provides strat...[show_more][last_updated.last_updated_30]
Driver / Social Service Attendant- EOC

Driver / Social Service Attendant- EOC

Salvation ArmySeattle, WA, United States
[job_card.full_time]
Driver / Social Services Attendant- Extra on call (EOC).The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is the spiritual regeneration of all people.The S...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Driver / Social Service Attendant- EOC

Driver / Social Service Attendant- EOC

Salvation Army Western TerritorySeattle, WA, US
[job_card.full_time]
Driver / Social Service Attendant- EOC.Position Title : Driver / Social Services Attendant- Extra on Call (EOC).Direct Supervisor : Social Services Director. General Statement : The Salvation Army is a bra...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Client Service Director - Water / Wastewater

Client Service Director - Water / Wastewater

Kennedy JenksSeattle, WA, United States
[job_card.full_time]
Client Service Director - Water / Wastewater.Founded in 1919, KJ has always looked to the future.With a talented team of professionals and a culture of continuous improvement, we deliver exceptional ...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Associate Director, Paid Social

Associate Director, Paid Social

UnavailableSeattle, WA, United States
[job_card.full_time]
We’ve been leading the marketing industry with our digital expertise since the start of the internet.But in 2020, we did a full reboot. What’s different? It all starts with people.Weird, wonderful, ...[show_more][last_updated.last_updated_1_day]
  • [new]
Director of Client Service

Director of Client Service

Parcion Private WealthBellevue, WA, US
[job_card.full_time]
Parcion Private Wealth partners with business owners and their families to unlock the true potential of their wealth.We help them take care of the people they love for generations, think bigger abo...[show_more][last_updated.last_updated_variable_hours]
  • [promoted]
Senior Director, Customer Service Engineering

Senior Director, Customer Service Engineering

DematicBellevue, WA, United States
[job_card.full_time]
Dematic has an immediate need for a Sr.Director of Engineering leading the Engineering function of the Modifications and Upgrades Business Unit for the United States. This role is part of the North ...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Co-Executive Director of Social Advocacy

Co-Executive Director of Social Advocacy

ConfidentialSeattle, WA, United States
[job_card.full_time]
Co-Executive Director of Social Advocacy.A transformative organization dedicated to providing legal representation and advocating for impactful policy reform. We are seeking a dynamic Co-Executive D...[show_more][last_updated.last_updated_variable_days]
Director Field Service US

Director Field Service US

IntuitiveSeattle, Oregon, USA
[job_card.full_time]
This key leadership role will lead a team of Field Service Managers be responsible for developing Field Service strategies and efficiencies to meet customer needs and drive design for operational e...[show_more][last_updated.last_updated_variable_days]
Senior Director, Service Lines

Senior Director, Service Lines

Seattle Children's HospitalSeattle, Oregon, USA
[job_card.full_time]
Oversees the operational performance strategic planning relationships and growth initiatives to support service line and system-wide priorities including inpatient perioperative ambulatory and diag...[show_more][last_updated.last_updated_variable_days]
Client Service Director

Client Service Director

GallagherBellevue, Washington
[job_card.full_time]
In this role, you'll lead a team to deliver high-quality service that aligns with Gallagher's operational standards.You'll manage and develop your team, helping them grow while ensuring productivit...[show_more][last_updated.last_updated_variable_days]
Assistant Food Service Director

Assistant Food Service Director

SAGE Dining ServicesSeattle, WA, United States
[job_card.full_time]
Competitive salary and benefits.Emphasis on training and development.Mission based company with values you trust.Tremendous amount of resources and tools at your fingertips.Demonstrate exemplary cu...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Associate Director, Paid Social

Associate Director, Paid Social

DigitasSeattle, WA, United States
[job_card.full_time]
We've been leading the marketing industry with our digital expertise since the start of the internet.But in 2020, we did a full reboot. What's different? It all starts with people.Weird, wonderful, ...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Social Strategy Director - Freelance (Health / Pharma)

Social Strategy Director - Freelance (Health / Pharma)

VMLSeattle, WA, US
[job_card.full_time]
VML is seeking an experienced Social Strategist, Director level, to join VML on a long-term (potentially up to 6 months) Flex (Freelance) assignment. This highly visible, client facing assignment wi...[show_more][last_updated.last_updated_variable_days]
Driver / Social Service Attendant- EOC

Driver / Social Service Attendant- EOC

The Salvation Army USA Western TerritorySeattle, WA, United States
[job_card.full_time]
Driver / Social Services Attendant- Extra on call (EOC).The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is the spiritual regeneration of all people.The S...[show_more][last_updated.last_updated_1_day]
Service Excellence Director

Service Excellence Director

Seattle StaffingSeattle, WA, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Service Excellence Director For Agfa Healthcare North America

Agfa HealthCare, a division of the Agfa-Gevaert Group, headquartered in Mortsel, Belgium and traded on Euronext Brussels (AGFB), supports healthcare professionals globally to transform the delivery of care. Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure, effective, and sustainable imaging data management. From product development to implementation, our unified Enterprise Imaging Platform is purpose-built to reduce complexity, improve productivity, and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge, and our strategic guidance to help healthcare providers achieve their clinical, operational, and business strategies.

The Service Excellence Director for AGFA Healthcare North America will be a pivotal leader responsible for daily management, strategic direction, and overall performance of all service operations within the region. This role collaborates with the functional leaders overseeing implementation, technical support, and customer success teams to ensure exceptional customer satisfaction, operational efficiency, and profitability. This leader will define and execute strategic transformation initiatives to elevate service delivery capabilities and growth, for example, the shift to Saas / Cloud. The ideal candidate is a dynamic and results-oriented leader with a proven track record in driving service excellence and implementing transformative initiatives within the healthcare IT or medical device industry.

Duties & Responsibilities

Daily Management & Operational Excellence

  • Ensure service delivery meets and exceeds customer expectations by delivering on-time implementations with high quality, adhering to service level agreements (SLAs), managing ticket backlogs, optimizing response times, facilitating technology adoption, and customer outcomes.
  • Develop and maintain robust Standard Operating Procedures (SOPs) to ensure consistency, quality, and compliance across all service functions.
  • Define, monitor, and analyze key performance indicators (KPIs) such as uptime, customer satisfaction scores, billable utilization, contract renewals, and customer outcomes.
  • Instill the mechanisms and rigor of daily management to drive consistent achievement of annual performance targets.
  • Serve as Chief of Staff, supporting the SVP of Client Services in the region.
  • Lead the service administration back-office team.

Driving Improvement Initiatives & Business Transformation

  • Champion and lead continuous improvement initiatives to enhance productivity, reduce costs, and improve service quality.
  • Utilize methodologies such as Lean, Six Sigma, or ITIL to identify process bottlenecks and implement innovative solutions.
  • Lead the business transformation of service business model, including the successful transition from traditional on-premise models to a cloud and SaaS-centric approach. This includes adapting implementation and support methodologies to align with the new service delivery model.
  • Collaborate with global service teams and other departments (e.g., Sales, Product Development) to align strategies and drive organizational change.

    • Financial Performance

  • Conduct financial analysis and reporting to senior leadership, providing insights into operational performance through a shared dashboard and recommending strategic adjustments.
  • Improve revenue forecast accuracy.
  • Develop and monitor annual budgets, forecasting expenditures, and optimizing resource allocation to maximize profitability.
  • In partnership with Client Success team, implement strategies to increase recurring service revenue, including managing contract renewals and identifying opportunities for upselling and adding new value-added services.

    • What You'll Bring : Bachelor's degree