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Medical Social Associate

Hiring Department: Division of Specialized Care for Children (DSCC)

Location: Rockford, IL USA

Requisition ID: 1037125

FTE: 1

Work Schedule: 8:00 AM - 4:30 PM

Shift: Days

# of Positions: 1

Workplace Type: Hybrid

Posting Close Date: 9/26/2025

Salary Range (commensurate with experience): $46, - 52, / Annual Salary

About the University of Illinois Chicago

UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent “Best Colleges” rankings published by News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.

Benefits eligible positions include a comprehensive benefits package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance; a defined benefit pension plan; paid leaves such as Vacation, Holiday and Sick; tuition waivers for employees and dependents. .

Position Summary

The DSCC Core/Connect Care (Associate) provides care coordination services to families eligible for these two
programs. Under the direction of the regional manager and assistant directors, the position is responsible for
knowing and abiding by specific program contractual requirements. The Medical Social Associate is expected to
engage and develop strong partnerships with families through completing comprehensive assessments and
person-centered care plans, monthly interactions, and coordination of resources.

Duties & Responsibilities

Under the direction of the regional manager, performs active care coordination services by completing comprehensive health assessments, identifying families' strengths, and developing a person-centered care plan.

Facilitates 30-day ( or as needed) monitoring of the person-centered care plan, assesses/determines status change, prioritizing unmet needs and location of resources.

Conduct and document in-person visits at home (every 6 months or as needed) or in other appropriate settings like schools or hospitals.

Completes consistent and timely documentation (within 48 hours) to ensure compliance case record compliance as established by procedures.

Join and participate in Medicaid managed care clinical rounds, or other interdisciplinary care team meetings with participants’ providers, family members, or school teams.

Join and participate in DSCC multidisciplinary meetings as needed.

Engage as necessary with the transition of the care team to promote effective discharge planning.

Educate, support, and connect families with resources for a seamless age transition.

Provide close collaboration with MCO teams for those participants that are co-managed (, waiver recipients).

Identify/escalate and facilitate internal team meetings on participants facing challenging behavioral/social determinants or clinical factors impacting their well-being.

Identifies critical incidents and collaborates with all involved parts for resolution.

Utilize a culturally – competent approach as guided by the university to support families’ cultural values and traditions.

Utilize as necessary interpreter language line and accommodation resources based on the university’s Americans with Disability Act (ADA) guidelines, such as American Sign Language (ASL).

Complies with the University, Division, and Regional Office policies, and procedures.

Active participation in post-records reviews and completion of recommended remediation within expected timeline.

Contribute to quality improvement initiatives, including but not limited to attendance at quality huddles and provision of recommendations as needed.

Assist families and caregivers with the coordination of medical services, required treatments, supplies/equipment, and environmental modifications. Assists families with private/public health insurance through effective benefits management practices for recipients.

Identify financial needs and assist with the completion of DSCC financial application, and annual redetermination.

Competent collection of documentation to support administrative/prior approvals for Core eligible services, and utilization of other resources like gift funds.

The list of responsibilities is not all-inclusive and could be extended to include other obligations, special projects, or tasks as indicated by contractual requirements, DSCC leadership, and management at any time.

Perform other related duties and participate in special projects as assigned.

Minimum Qualifications

• Bachelor's degree with a major in the social or behavioral science or related health specialty from an accredited college or university.
  OR Master's degree in social or behavioral science or related health specialty area from an accredited college or university.
• One (1) year (12 months) of progressively more responsible full-time experience in the practice of social services/ agencies or medical/clinical setting maintaining acceptable standards of social work practices
• One (1) year (12 months) of progressively more responsible full-time experience in the practice of social services/ agencies or medical/clinical setting maintaining acceptable standards of social work practices