Software analyst serp_jobs.h1.location_city
serp_jobs.job_alerts.create_a_job
Software analyst • nashville tn
Software Support Analyst I
i3 Verticals HealthcareNashville, TN, US- serp_jobs.job_card.promoted
Software Architect
SHI GmbHNashville, TN, United States- serp_jobs.job_card.promoted
Benefits Analyst
KY StaffingNashville, TN, USSoftware Developer
SsgNashville-Davidson, Tennessee, United States- serp_jobs.job_card.promoted
Rights Analyst
Nashville StaffingNashville, TN, US- serp_jobs.job_card.promoted
Cost Analyst
Jobs - PTS AdvanceBrentwood, TN, United StatesSenior Software Business Analyst
VirtualVocationsNashville, Tennessee, United States- serp_jobs.job_card.promoted
Insights Analyst (ROPS Reporting Analyst)
Davita Inc.Brentwood, TN, United States- serp_jobs.job_card.promoted
Credit Analyst
Hankook Tire America Corp.Nashville, TN, US- serp_jobs.job_card.promoted
Software Developer
MedasourceNashville, TN, US- serp_jobs.job_card.promoted
Financial Analyst
Medical College of WisconsinNashville, TN, United States- serp_jobs.job_card.promoted
Allocation Analyst
Kirkland'sBrentwood, TN, US- serp_jobs.job_card.promoted
FP&A Analyst
Local InfusionNashville, TN, USFP&A Analyst
Pride SportsBrentwood, Tennessee, USA- serp_jobs.job_card.promoted
Fund Analyst
Tennessee StaffingNashville, TN, US- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Software Support Analyst I
i3 VerticalsNashville, TN, United StatesSoftware Developer
FortyauNashville-Davidson, Tennessee, United States- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Finance Analyst
ÖssurNashville, TN, United States- serp_jobs.job_card.promoted
Analyst, Compensation
ArchWell HealthNashville, TN, United StatesSoftware Support Analyst I
i3 Verticals HealthcareNashville, TN, US- serp_jobs.job_card.full_time
JOB TITLE : Software Support Analyst I
DEPARTMENT : Enterprise Solutions
REPORTS TO : Support Manager
JOB LOCATION : Remote – U.S. based
TRAVEL : >
10%
SUMMARY OF POSITION :
A Software Support Analyst I acts as the first point of contact for issues reported by the customer. They are responsible for troubleshooting and resolving support issues with customers and third parties in a timely and professional manner with a deep commitment to excellent customer satisfaction. This position is an afternoon / evening shift (12pm-9pm).
ESSENTIAL DUTIES & RESPONSIBILITIES :
- Answers the Helpdesk phone line and email inbox to assist users with software support requests.
- Effectively communicates with the customers and third parties daily to resolve issues in a timely manner.
- Tracks all activity related to each issue and documents progress daily.
- Follows proper escalation procedure to engage secondary support when necessary.
- Works toward continually gaining extensive knowledge of supported products.
- Occasional training of end-users on filing process.
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE) :
Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York