Sourcing specialist • oklahoma city ok
We are seeking a proactive, customer-focused Retention Specialist to support Dobson Fiber's customer retention efforts across the full customer lifecycle.This role will be responsible for protectin... Show more
NISC IV currently has several openings at multiple levels for a terminal instrument procedures (TERPS) Instrument Flight Procedures Specialist supporting the FAA National Airspace System Integratio... Show more
Sourcing & Supply Analyst - Remote.The Sourcing & Supply Analyst's function is to contribute to the competitive status and profitable operation through executing sourcing events, spend analysis, co... Show more
Contracts Specialist II manages, maintains, and updates supply chain contract files, data and systems, ensuring maximization of GPO, aggregation group and local contracts for high contract penetrat... Show more
Job Description</h3><br /><p>Strategic ACI is seeking a Contracting Specialist to support federal acquisition operations at a Department of the Air Force installation.In this role... Show more
United Holdings Oklahoma City is now hiring a Sr.Buyer at 5555 W Reno, Oklahoma City, OK 73127.Responsible for procuring non-standard and complex products for the company from major manufacturers a... Show more
Construction Accounting Specialist.Delaware Nation Industries (DNI), a leading federal government contractor, is seeking a detail-oriented and organized individual to join our team as a Constructio... Show more
The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional customers in a safe and efficient manner.This position will also collect money on C... Show more
Location 2240 N Broadway, Moore, OK, 73160, United States.Hours Monday-Friday 8am to 5pm. Show more
The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional customers in a safe and efficient manner.This position will also collect money on C... Show more
Sales Specialist (Bilingual Spanish/English).Company: Growth Wireless (Affiliated with Total Wireless).Competitive base pay + uncapped commission.Daily & weekly bonus opportunities.Paid training & ... Show more
The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional customers in a safe and efficient manner.This position will also collect money on C... Show more
Construction Accounting Specialist.Delaware Nation Industries (DNI), a leading federal government contractor, is seeking a detail-oriented and organized individual to join our team.The ideal candid... Show more
Medical, Dental, Vision, PTO, Paid Holidays This Jobot Job is hosted by: Brittany Packard Are you a fit? Easy Apply now by clicking the "Quick Apply" buttonand sending us your resume.Salary: $50,00... Show more
Personal Training-Hourly Stretch Specialist are responsible for supporting all members in championing happier, and healthier lives by building and nurturing relationships.They will provide branded ... Show more
Ground Specialist Why work at Arbor Masters?.Arbor Masters company is committed to nurturing a culturally inclusive environment that hires, trains, and promotes regardless of race, sex, age, nation... Show more
ASRC Federal is a leading government contractor furthering missions in space, public health and defense.As an Alaska Native owned corporation, our work helps secure an enduring future for our share... Show more
This company offers full benefits including Insurance, 401k, PTO.Accounting Specialist Job in Oklahoma City, OK.We are working on an exciting Accounting Specialist Job in Oklahoma City, OK! .You wo... Show more
Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide.Founded in 1986, Asset Living has decades of experience delivering exceptional value ... Show more
The average salary range is between $ 53,374 and $ 103,176 year , with the average salary hovering around $ 73,044 year .
We are seeking a proactive, customer-focused Retention Specialist to support Dobson Fiber's customer retention efforts across the full customer lifecycle. This role will be responsible for protecting and growing recurring revenue by proactively engaging at-risk customers, resolving issues that drive churn, and executing structured save/retention campaigns. This role blends relationship management, consultative problem solving, and data-driven analysis to increase renewal rates and customer lifetime value. Working closely with Sales, Account Management, and Operations, the Retention Specialist will own a portfolio of existing customers and be accountable for clear retention and upsell targets.
Own a defined book of business and be accountable for renewal, churn, and expansion metrics for those customers.
Monitor health indicators and usage/adoption data to identify at-risk accounts early and prioritize outreach.
Conduct structured outreach (phone, email, video) to understand customer goals, uncover dissatisfaction drivers, and propose solutions that keep the business.
Design and execute "save" strategies, including service recovery plans, executive touchpoints, contract adjustments within guardrails, and targeted incentives when appropriate.
Partner with Sales/Account Management on renewal strategy, including pricing scenarios, term optimization, and cross-sell/upsell opportunities.
Log all customer interactions, risks, and outcomes in CRM, and maintain accurate renewal and churn-risk forecasts.
Analyze churn and retention trends (by segment, product, channel) and provide recommendations to leadership on product, pricing, and service improvements.
Create and refine playbooks for common churn drivers (price objections, service issues, competitive threats, lack of adoption) and ensure consistent execution.
Collaborate with Operations/Support to resolve root causes of complaints, close the loop with customers, and validate that corrective actions are effective.
Advocate for the customer internally while balancing profitability, contract terms, and company retention goals.
35 years in customer success, account management, inside sales, or retention-focused customer service role, preferably in a subscription, contract, or recurring-revenue business.
Demonstrated success meeting or exceeding measurable retention, renewal, or upsell targets.
Strong interpersonal and communication skills; able to handle difficult conversations, negotiate, and influence stakeholders at multiple levels.
Proven conflict resolution and problem-solving skills; comfortable de-escalating upset customers and turning situations around.
Comfortable working in CRM and reporting tools; able to interpret data, spot trends, and adjust tactics based on performance.
Highly organized, able to manage a large portfolio of accounts and prioritize based on risk and impact.
2+ years of experience in customer service, call center, retention, sales support, or related environment.
Strong communication and interpersonal skills, both verbal and written.
Excellent attention to detail and organizational skills.
Comfortable using CRM, scheduling, or call center software.
Ability to work independently and collaboratively in a fast-paced environment.
Strong time management and follow-through.
Professional, customer-first approach with sound judgment and integrity.
