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Loan Processor

AgWest Farm Credit is a member-owned financial cooperative that provides financing and related services to farmers, ranchers, agribusinesses, commercial fishermen, timber producers, rural homeowners and crop insurance customers in a seven-state territory in the Western United States. AgWest champions the growth and advancement of agriculture, the value of rural communities, and the vital contribution our customers make to the economy and society. We serve customers in 59 locations throughout the West.

We are in search of a Loan Processor I or II to join our Credit Resolution Team in Tempe, Arizona. This full-time position reports to the Manager of Credit Resolution and this role is accountable for providing support to service distressed accounts and/or high-profile loans.

After an initial in-office training period, this position is eligible for workplace flexibility and a one-time home office stipend. Employees are expected to continue working from their office location a minimum of 50% or 60% of the time depending on location.

Compensation Information

The base salary range for this position in Tempe, Arizona is:

Level I: Typical starting range: $40,000 - $51,900 Full base salary: $40,000 - $57,800 Annual performance-based incentive at target is 6% of base.

Level II: Typical starting range: $44,200 - $58,900 Full base salary: $44,200 - $66,200 Annual performance-based incentive at target is 6% of base.

Job Requirements

• Perform routine credit activities and provide administrative support to support effective customer service through loan servicing, the extension of sound, constructive credit, and related services.
• Assist the account team in completing financial and loan input documents, verifying customer information, and completing credit investigations and analysis for review and action by risk management.
• Comply with closing requirements and disbursements; book and certify loans within authorities.
• Respond to customer inquiries and process customer transactions including checks and receipts, future payment funds, etc.
• Perform intermediate to advanced administrative functions that include but are not limited to utilizing the MS Office 365 suite and establishing and maintaining files in a digital format.
• Ensure customer information is handled with a high degree of confidentiality.
• Ensure appropriate information security protocols are followed in order to prevent unauthorized transactions.
• Perform all duties and maintain all standards in accordance with company policies, procedures, and internal controls.

Travel Requirements

• AgWest employees may occasionally be asked to travel for all-staff or team meetings not included in the standard travel requirements for the role.

Minimum Requirements

• High school diploma or equivalent
• Ability to produce accurate reports, documents, and correspondence through attention to detail and knowledge of correct spelling, grammar and sentence structure
• Exceptional customer service orientation
• Ability to work efficiently and effectively on multiple projects in multiple software programs
• Proven ability to organize and prioritize work to meet deadlines
• Solid interpersonal, collaboration and communication skills

Preferred Requirements

• Training in general office skills
• Experience in consumer lending, banking, or related field
• General knowledge of applicable credit laws and regulations
• General knowledge of agricultural practices
• Knowledge of credit investigation and verification practices
• Knowledge of platting and legal descriptions
• Knowledge of accounting principles and processes

Benefits Offered by AgWest

• Medical, dental, and vision insurance
• Basic term life and AD&D insurance (fully paid for by the company)
• Paid days off annually: 15 vacation*, 15 sick, 12 holidays and 3 volunteer
• 401(k) plan (6% match plus 3% employer contribution)
• Employee Assistance Program
• Wellness Program
• Jeans are welcome at work every day at AgWest!

*Vacation accrual rates increase with tenure.