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Job Title: Server

Department: Food and Beverage Operations Reports To: Concept Manager

Status: Non-Exempt

Date: Nov 2023

Broad Functions: To create a positive guest experience in a professional, friendly, helpful and timely manner resulting in the highest level of guest satisfaction while serving their food.

Main Duties and Responsibilities:

1. Greet all the guests and escort them to their table.
2. Follow the Guest Program's steps of service including the presentation of food and drink menus, making recommendations, and answering questions regarding beverages.
3. Accurately take food and beverage orders from guests and enter them in the point-of sale system.
4. Prepare dishes for service, to include ladling soup, cutting portions of pie and desserts and brewing coffee before serving to the guest.
5. Deliver food and beverages from kitchen and bar to guests in a timely matter.
6. Perform side work at the start and end of each shift as required by service station assignment.
7. Maintain clean service areas.
8. Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
9. Prepare final bill, present check to guest, accept payment, process credit card charges or make changes if necessary.
10. Clear all dishes away from table and ensure guest makes payment.
11. Sweep, mop floors and re-stock items in the restaurant and wipe down assigned workstations.
12. Be ready and willing to assist fellow servers as situations arise.
13. Assist Utility Associate by disposing food leftovers from dishes to the garbage containers.
14. Thank guests for their visit and invite them to return.
15. Other duties as assigned.

Skills and Qualifications:

1. At least one year experience as a server in a full-service restaurant.
2. Excellent guest service skills.
3. Verbal and written English language are essential. Able to read, speak and understand the English language to communicate with guests and take orders.
4. Basic mathematical skills necessary to operate a cash register make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes.
5. Food handler or liquor permits as required by law.
6. Brand certification as required.
7. Ability to remember, recite and promote the variety of menu items.
8. Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check.
9. Basic knowledge of food and beverage preparation and service of alcoholic beverages. Be able to communicate effectively with guests.

EEOC Statement:

We are an equal opportunity employer committed to building a diverse team and fostering an inclusive environment where employees feel empowered to bring their authentic selves to work. We welcome applications from all qualified candidates regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability status, or veteran status.

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand for long periods of time, use hands and fingers, communicate verbally, and hear. The associate is frequently required to reach with hands and arms, climb, balance, taste, and smell. The associate is also occasionally required to walk, stoop, kneel, crouch, crawl, and either lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.