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Director, Process Improvement

Lauderdale Lakes, FL EBS HQ - In-Office

About Exact Billing Solutions

Exact Billing Solutions is a unique team of revenue cycle management professionals specializing in the substance use disorder, mental health, and autism care fields of healthcare services. We have extensive industry knowledge, a deep understanding of the specific challenges of these markets, and a reputation for innovation. With our proprietary billing process, EBS is the oil that brings life to the engines of its partner healthcare companies.

Part of the ICBD family office portfolio, Exact Billing Solutions combines entrepreneurial speed with the financial discipline of a self-funded, founder-led organization. Our growth reflects a proven ability to solve complex healthcare challenges with operational precision, scalable systems, and client-first innovation.

OUR ORIGIN STORY

Exact Billing Solutions was launched to address one of healthcare’s most persistent challenges: the burden of billing and insurance administration on providers. With firsthand knowledge of how inefficiencies in revenue cycle management drain resources from patient care, our founder built a company dedicated to removing obstacles, accelerating cash flow, and delivering peace of mind to clients across specialties.

RECOGNITION & AWARDS

Exact Billing Solutions contributes heavily to the success of the broader ICBD family office ecosystem and benefits from the recognition awarded to other portfolio companies, including:

• Inc. 5000, 2024 – Top 5 Fastest-Growing Private Companies in America (ABA Centers of America)
• EY Entrepreneur Of The Year® U.S. Overall
• Florida Trend Magazine – 500 Most Influential Business Leaders

About this Role

The Director of Process Improvement is a high-level strategic leader responsible for identifying, leading, and executing complex process improvement projects that drive significant financial and operational impact. This individual acts as a change agent, utilizing advanced statistical analysis to reduce defects, eliminate waste, and optimize workflows across the organization.

The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

POSITION ESSENTIAL DUTIES & RESPONSIBILITIES

• Project Leadership: Lead and execute high-impact projects utilizing proven Lean Six Sigma or other methodologies to achieve measurable business results.
• Data Analysis: Lead root cause investigations to mitigate risks and prevent defect recurrence. Perform advanced statistical analysis to identify root causes of operational issues and validate improvement results.
• Training & Mentorship: Facilitate training sessions and provide ongoing coaching to operational business leaders.
• Strategic Alignment: Collaborate with senior leadership to identify improvement opportunities aligned with the company’s strategic goals and financial targets.
• Change Management: Implement solutions to optimize workflow and reduce non-value-added activities.
• Reporting: Develop and monitor key performance indicators (KPIs) and report project progress and financial savings to stakeholders.

Requirements

EDUCATIONAL/SKILL REQUIREMENTS

• Education: Bachelor’s degree in Business Administration, or a related technical field is required.
• Certifications: Current Lean Six Sigma Black Belt Certification from a reputable organization (e.g., ASQ, IASSC) is highly desired.
• Experience: Minimum of 5–8 years of experience leading process improvement initiatives with a proven track record of delivering significant cost savings or quality improvements.
• Technical Skills: Proficiency in statistical software, project management tools, and process mapping software (Visio).
• Soft Skills: Exceptional leadership, communication, and interpersonal skills with the ability to influence stakeholders at all levels of the organization.

Benefits

• 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Medical, dental, vision, long-term disability, and life insurance.
• Generous 401(k) with up to 6% employer match.

Exact Billing Solutions (EBS) Culture

Integrity. Dependability. Attention to detail. All our team members exhibit these qualities when it comes to doing business. And when it comes to the business of supporting a team, as a company, we offer no less to our team members. We’re a fast-paced, growing company delivering services that allow our clients to spend more time helping people. At the end of the day, it’s people, not numbers, that drive our success.

Exact Billing Solutions participates in the U.S. Department of Homeland Security E-Verify program.