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Success academy • lakewood co

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Member Success Manager

Member Success Manager

KilnLittleton, CO, United States
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Kiln is a flex-office and lifestyle brand that strives to deliver an exceptional experience, elevating the performance and lifestyle of our members through an ecosystem of people, products, places,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Executive Director, Fundraising Academy (Denver)

Executive Director, Fundraising Academy (Denver)

ConfidentialDenver, CO, United States
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Executive Director, Fundraising Academy.Private online & in-person college.The Company is seeking an Executive Director for its Fundraising Academy, a pivotal role dedicated to the strategic advanc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Customer Success Manager

Customer Success Manager

PropellerDenver, CO, US
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Propeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time, and money.We do this through the power of maps. Our customers use Propeller’s integrated hardwa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Success Manager

Customer Success Manager

Professional Security Alliance Inc.Westminster, CO, US
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The Customer Success Manager is an integral part of our support team and is instrumental in not only maintaining strong relationships with our customers but also ensuring seamless customer service ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Academy Cadet

Academy Cadet

Adams CountyAdams County, CO
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What Success Looks Like In This Job.To be a reliable and proactive agency that protects and serves the community equally. To provide a trusted and respected service to our community through strong l...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Success Manager

Customer Success Manager

SweepDenver, CO, US
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Sweep is hiring a Customer Success Manager, based in Denver, Colorado, to work on our enterprise climate program software. Climate change is the defining issue of our time.By empowering companies wi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Success Manager

Customer Success Manager

AuctaneDenver, CO, US
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At Auctane, we are united by a passion to help businesses deliver whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Success Manager

Customer Success Manager

Colorado StaffingDenver, CO, US
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As a Territory Service Manager in our organization, your primary role is to oversee the operational aspects of client accounts. You will work closely with internal teams to ensure that service level...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Success Manager

Customer Success Manager

EverDrivenDenver, CO, United States
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As the nation's leading provider of alternative student transportation, we partner with school districts to serve students who need it most-those experiencing homelessness, living with disabilities...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Success Manager

Customer Success Manager

AIQDenver, CO, United States
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Alpine IQ (AIQ) was founded in 2019 to bring clarity and compliance to customer data in highly regulated industries.What began as a solution for the legal cannabis market has grown into a powerful ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Success Manager

Customer Success Manager

Sweep Inc.Denver, CO, United States
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Denver, Colorado, to work on our enterprise climate program software.Climate change is the defining issue of our time.By empowering companies with technology that helps them manage their climate im...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
CCU Academy Student Success Advisor

CCU Academy Student Success Advisor

Colorado Christian UniversityRemote, Lakewood, Colorado
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The vision of the Colorado Christian University (CCU) Academy is to provide affordable online general education courses for high school students to help cut costs for families, prepare students for...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Lecturer - ESL Academy

Lecturer - ESL Academy

University of Colorado Anschutz Medical CampusDenver, CO, United States
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University of Colorado | Denver.ESL Academy Part-time Lecturer.Contract of 3 hour undergraduate course, $2,500 per 1 ESL non-credit course. Join the University of Colorado Denver.About the Universit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Graduate Sales Academy Associate

Graduate Sales Academy Associate

Lennox InternationalDenver, CO, US
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Lennox (NYSE : LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions.At Lennox,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
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Customer Success Manager

Customer Success Manager

TrimbleWestminster, CO, US
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Customer Success Manager Enterprise Asset Management (EAM).Are you ready to be a part of the Asset Lifecycle Management (ALM) revolution? This Customer Success Manager position will help enable co...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Success Advisor

Customer Success Advisor

AutodeskDenver, CO, United States
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As a Customer Success Advisor you'll support customers outcomes by helping them realize more value of their Autodesk solutions. Your strong business acumen, curiosity mindset, and ability to quickly...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Sales Academy

Sales Academy

Massive BioDenver, CO, US
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Are you ready to start a career that saves lives? We want motivated people who thrive in high-impact, provider-facing roles. Massive Bio, a health-tech leader transforming cancer care, is launching ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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School Nurse (RN) Morgridge Academy

School Nurse (RN) Morgridge Academy

National Jewish HealthDenver, Colorado, USA
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To assess the need for and to deliver nursing care to the Morgridge Academy School Students.Assesses and treats students per physician orders. Assesses and treats day to day medical needs of the stu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Lecturer ESL Academy

Lecturer ESL Academy

University of ColoradoDenver, Colorado, USA
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University of Colorado Denver.ESL Academy Part-time Lecturer.Contract ½ of 3 hour undergraduate course $2500 per 1 ESL non-credit course. Join the University of Colorado Denver.About the University...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Member Success Manager

Member Success Manager

KilnLittleton, CO, United States
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About Kiln :

Kiln is a flex-office and lifestyle brand that strives to deliver an exceptional experience, elevating the performance and lifestyle of our members through an ecosystem of people, products, places, and spaces.

Kiln launched in 2018 with our first locations in Salt Lake City and Lehi, Utah. Today, we've grown to 20 hubs across the Mountain West, and we're just getting started. As a leader in the flex-office movement, Kiln is shaping the future of hybrid work in the evolving landscape of commercial real estate.

Our Core Values :

1 : Human at the core

2 : Achieve & Celebrate Together

3 : Thoughtful and with Purpose

4 : Always Evolving

5 : Nothing short of Extraordinary

6 : Scrappy & Ingenious

Our Mission :

Our mission is to transform the world within the workplace, elevating the quality of life for our members and empowering teams to build in new and innovative ways.

Our community lifts individuals, facilitates learning, and creates a collective that is capable of things we cannot imagine.

Role Summary :

The Member Success Manager works in tandem with the team and Community Director to think creatively to bring businesses and entrepreneurs to Kiln. As the primary point of contact for all sales opportunities and membership related needs, this person is a primary role for retention, sales and revenue goals. They are the "face" of Kiln throughout the onboarding process and throughout the life of membership.

We are seeking an individual looking for a home and career with growth opportunities, and daily challenges.

Goals and Objectives

  • Personifies Kiln's core values and strives to achieve our mission
  • Support the Community Team to achieve the following :

Create a welcoming and collaborative community environment amongst our members through events and relationship building between members

  • Ensure that assigned Kiln facilities are fully operational and processes are running smoothly
  • Drive growth and promotion of Kiln-provided service offerings
  • Take direction from the Community Manager to support the Community Team as required
  • Major Responsibilities :

    Sales & Membership Management

  • Be the first point of contact for all membership inquiries, execute tours and communicate Kiln value proposition to potential new members
  • Generate & send all tour follow up proposals, membership agreements, invoices & billing related material. Work with Community Director on pricing, negotiating strategy and directional selling
  • Responsible for driving sales and growing occupancy while maintaining profitability
  • Conduct emails, events and sales visits to encourage new sales opportunities and build a healthy, reliable sales pipeline
  • Work with Business Development Team to organize and capitalize on inbound sales leads, scheduled tours and ultimately win sales opportunities
  • Grow existing member accounts through quarterly 1 : 1 member meetings and upselling through term renewal conversations
  • Work on community initiatives designed to develop connections and foster "collisions" between members, including member introductions, event support, email and print communications
  • Be active on the Kiln member network and support with social media content + material
  • Trouble-shoot member-related issues to ensure a friction-free member experience
  • Identify issues for escalation to Community Manager and document accordingly
  • Hold decision-making authority for member pricing, discounts, promotions, and local sales strategy in partnership with the Community Director
  • Networking & Event Support

  • Support in event planning and administration. Ideate on strategic events & networking opportunities to bring to the site & community.
  • Development of promotional material (when needed)
  • Assist the Member Experience person with set-up and breakdown of events
  • Monthly member newsletter preparation
  • Member Experience

  • Be the first and last point of contact for your Kiln location
  • Manage new member onboarding and site induction
  • Prepare and distribute member welcome packets
  • Greet people who come in for tours, track walk-ins, schedule tours, update CRM, and send confirmation emails
  • Prepare and distribute promotional materials to guests / potential members
  • Answer "walk-up" member inquiries
  • Ideal Experience and Skills :

  • Strong local network within the business and tech community
  • 3-6 years of experience in sales, partnerships, business development, hospitality, community management, or operational leadership
  • Proven account management, pricing decisions, and growth initiatives
  • Experience overseeing or mentoring team members and executing at a strategic level
  • Strong understanding of revenue drivers, customer retention, and event or partner programming
  • Must have strong networking skills and able to think creatively and self-start
  • Must have strong verbal and written communication skills
  • Exceptional organizational and multitasking skills
  • Passion for entrepreneurial communities
  • College graduate with a four-year degree preferred, but not required
  • Passion and understanding for Kiln's mission and values
  • Proficient in use of Google Suite, Microsoft Suite, Adobe Suite, Slack, Asana, and ready and able to learn to manage additional SaaS platforms.