Success academy serp_jobs.h1.location_city
serp_jobs.job_alerts.create_a_job
Success academy • raleigh nc
Customer Success Manager
JobotRaleigh, NC, US
Customer Success Manager
BlendRaleigh, NC, United States- serp_jobs.job_card.promoted
Customer Success Specialist
North Carolina StaffingRaleigh, NC, US- serp_jobs.job_card.promoted
Customer Success Manager
ConstructorRaleigh, NC, US- serp_jobs.job_card.promoted
Student Success Manager
Indigo ResearchRaleigh, NC, US- serp_jobs.job_card.new
Customer Success Representative
FF IncRaleigh, NC, US- serp_jobs.job_card.promoted
Research Partner Success
EABRaleigh, NC, US- serp_jobs.job_card.promoted
Customer Success Manager
ReveleerRaleigh, NC, US
Customer Success Specialist
RailincCary, NC, United States- serp_jobs.job_card.promoted
Director, Customer Success (East)
AttentiveRaleigh, NC, US
Sr Customer Success Manager
OracleRaleigh, NC, United States
HVAC Academy Student / Apprentice
Michael & Son ServicesRaleigh, NC, US
Client Success Specialist
Reunion MarketingCary, NC, US
Client Success Advisor
Brewer AgencyCary, NC, US
Customer Success Manager
SteerRaleigh, NC, US
Customer Success Manager
John Wiley & Sons, Inc.Cary, NC, United States- serp_jobs.job_card.promoted
Customer Success Manager
John Wiley & Sons Inc.Cary, NC, United States
Customer Success Manager
AuctaneRaleigh, NC, United States
Customer Success Manager
RelayRaleigh, NC, United StatesCustomer Success Manager
JobotRaleigh, NC, US- serp_jobs.job_card.full_time
Join Us!
This Jobot Job is hosted by : Julia Toms
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary : $80,000 - $110,000 per year
A bit about us :
Leading Marketing Software company / AI Platform used by the Healthcare Industry to strengthen their business and get the most out of their digital marketing campaigns!
Why join us?
Growth
Full benefits
Hybrid Schedule
Competitive bonus + other incentives
Job Details
Customer Success Manager
Location : Downtown Raleigh, NC – Hybrid / On-site M, W, F
Target Salary : $80-110k depending on experience
________________________________________
About the Role
We’re looking for a proactive, relationship-driven Customer Success Manager with a strong background in digital marketing and account management. In this role, you’ll serve as a strategic partner to marketing leaders, particularly those working with agencies—helping them understand the performance of their marketing campaigns and successfully leverage our platform to drive real business outcomes.
This isn’t your typical SaaS CSM role. While you’ll learn the technical side of the platform, your true value lies in your ability to translate campaign performance into actionable insights, guide clients through onboarding and agency collaboration, and keep momentum alive through proactive communication and problem-solving.
________________________________________
What You’ll Do
- Act as the primary point of contact for marketing leaders (CMOs, VPs, Directors) during and after onboarding.
- Serve as a bridge between clients and their marketing agencies to ensure alignment on campaign performance and value delivery.
- Guide clients in understanding key digital marketing metrics (PPC, SEO, performance marketing), helping them interpret what’s working—and what’s not.
- Prepare customers for strategic conversations with their agencies, helping set expectations and providing clarity on how to best utilize the platform.
- Maintain momentum in onboarding and ongoing client engagement by proactively checking in, tracking progress, and ensuring key milestones are met.
- Work cross-functionally with internal teams (implementation, product, support) to resolve issues and align on customer goals.
- Communicate with clarity—concise, jargon-free, and always value-focused.
- Support change management efforts with clients and agencies, easing hesitations around new software integration.
- Follow internal processes and contribute to team-based problem-solving and collaboration.
________________________________________
What We’re Looking For
________________________________________
Nice to Have
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com / legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and / or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here : jobot.com / privacy-policy