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Serenity Mental Health CentersSuperior, CO, United States
[job_card.variable_days_ago]
[job_preview.job_type]
[job_card.full_time]
[job_card.job_description]
Hospitality Manager - Mental Health Clinic
Location: Superior, CO Employment Type: Full-Time Compensation: $70-80k annually and bonus incentives
Lead daily clinic operations, manage staff, and drive patient experience in a fast-growing behavioral health organization. We're not looking for résumés stacked with medical jargon - we're looking for energy, drive, and people who get people. If you can lead a high-performing team and manage a fast-paced operation while connecting authentically with those we serve, you're our kind of person. We'll teach you the healthcare stuff - you just bring the hustle, heart and experience managing outcomes.
About the Role
Own the daily operations of a high-volume mental health clinic
Lead, coach, and hold teams accountable to performance and service standards
Ensure every patient experience feels welcoming, efficient, and professional
No healthcare experience required - we provide comprehensive training.
Key Responsibilities
Oversee day-to-day clinic operations, workflow, and patient flow
Coach and develop staff to consistently meet KPIs and service expectations
Monitor metrics related to scheduling efficiency, volume, and patient experience
Address operational challenges quickly while maintaining professionalism and empathy
Improve processes to reduce waste and increase efficiency
Educate patients on services and support a concierge-level experience
Gather and act on patient and team feedback to continuously improve operations
Requirements (Must-Haves)
3+ years of leadership or operations experience in a high-volume environment
Proven experience managing KPIs and having direct performance conversations
Strong communication skills with both people and numbers
Ability to take ownership of outcomes, decisions, and team performance
Comfort working in a fast-paced, metric-driven setting
Nice-to-Haves
Experience in healthcare, behavioral health, hospitality, or service leadership
Relationship-based sales or customer experience background
Experience leading teams through growth or change
Pay & Benefits
$70-80k annually and bonus incentives
90% employer-paid medical, dental, and vision benefits
401(k) retirement plan
10 PTO days (15 after first year)
10 paid holidays
About Serenity Healthcare
Serenity Healthcare uses advanced medical technology and evidence-based treatments to help patients succeed when traditional options haven't worked. Our mission is to help patients take back their lives while delivering care in a calm, supportive, and elevated environment.
Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
In accordance with Colorado's Equal Pay for Equal Work Act this position pays $70,000 annually