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Overview

Join our dynamic Supply Chain team at SodaStream as we expand our eCommerce group to support Amazon. We seek an action-oriented, results-driven Analyst who excels at collaboration both internally and externally. Your insights and recommendations will be crucial to optimizing our performance in this rapidly growing segment of our North American business.

Responsibilities

• Act as the primary Supply Chain liaison between Amazon AVS, the SodaStream Sales team, and our North American Supply Chain team, focusing on strategic projects and analytics that enhance our service agenda.
• Oversee the entire Amazon order management and routing process, ensuring timely and accurate order processing while troubleshooting exceptions and complying with Amazon's routing guidelines.
• Lead weekly cross-functional meetings to review key service metrics impacting our Amazon business, including Fill Rate and On-Time Delivery.
• Build strong collaborative relationships with various internal and external stakeholders, including Sales, Marketing, Finance, and both local and global Amazon teams.
• Collaborate with local Supply Chain and planning teams on strategic initiatives, including bundles, Limited Quantity impacts, and alternative delivery methods.
• Coordinate with Supply Chain Planning Teams to update forecasts, enhancing fill rates and minimizing out-of-stock situations on Amazon.
• Enhance communication channels internally and externally, utilizing Amazon scorecards to track performance.
• Implement standard operating procedures to promote continuous improvement across processes.
• Diagnose and resolve issues along the order life cycle, including transport and financial challenges.
• Manage the Amazon Chargebacks/Fines & Fees process, including reporting, analytics, and strategies to reduce future charges in partnership with our technology team.

Qualifications

• Bachelor's degree in supply chain management, operations, or a related field.
• 5 to 7 years of experience in distribution, logistics, or business process/systems analysis.
• Prior experience with Amazon or familiarity in distribution and fulfillment practices is preferred.
• In-depth knowledge of warehouse business processes.
• Project Management experience is a plus.
• Expertise in MS Office, particularly Excel, PowerPoint, and Word.
• Experience with NetSuite ERP System is preferred.
• Familiarity with Tableau or Power BI is advantageous.
• Strong teamwork and collaboration skills.
• Detail-oriented with excellent analytical and decision-making capabilities.
• Highly organized with strong time management skills.
• Excellent verbal and written communication skills.

The expected compensation range for this position is between $76,000 - $85,000 per year. Actual salary will be determined based on confirmed job-related skills and experience.

We are committed to providing equal employment opportunities to all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.