Support analyst h1.location_city
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Support analyst • chicago il
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Desktop Support Technician / Customer Experience (CX) Associate.Desktop Support Technician / CX Associate.IT support in a fast-paced professional services environment.This is an internal enablement...[show_more][last_updated.last_updated_30] Job Title: Specialist, Sales & Events Systems.Hotel & Hospitality (Fortune 500).Duration: 1 1/2 years (18 Months).Client is seeking a Specialist to lead, train, and support Sales & Events Operation...[show_more][last_updated.last_updated_30] 
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Location: 7300 South Kedzie Ave, Chicago, IL 60629.Duration: 7 Months (03/26/2026 to 10/26/2026).Schedule Mon-Fri 1st Shift;weekends as needed to meet business demands (cycle count) - OT available ...[show_more][last_updated.last_updated_1_day]
Cheers to creating an incredible tomorrow!.At Molson Coors, we tackle big challenges and defy the status quo.With a proud legacy of excellence, an incredible portfolio of beer, seltzers, spirits, a...[show_more][last_updated.last_updated_variable_days]
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Desktop Support Analyst
PeopleCaddieChicago, IL[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
Job Description:
Title: Desktop Support Technician / Customer Experience (CX) Associate
Location: Chicago Loop (100% Onsite)
Engagement: Jan 12, 2026 – Jul 10, 2026
Type: W2 or C2C
Rate: $45-$52
We are seeking a Desktop Support Technician / CX Associate to provide high-touch, onsite IT support in a fast-paced professional services environment. This is an internal enablement role supporting fully billable employees who require near-100% laptop uptime. The CX Associate is the first onsite responder and plays a key role in delivering a positive, professional end-user experience.
Responsibilities
- Walk-up and desk-side IT support
- Troubleshoot Windows 10, Office 365, and SharePoint issues
- Laptop hardware repair, imaging, and software installs
- End-to-end ticket ownership using ServiceNow or Remedy
- Support printers, copiers, conference rooms, and video conferencing
- Asset tracking and inventory management
- Participate in major incident calls and escalation processes
- Support internal meetings, events, and conferences
- Routine maintenance of IT spaces, equipment, and on-site inventory
- Clear communication, proactive updates, and ownership through resolution
Required Qualifications
- 1–3 years of desktop or end-user support experience
- Strong Windows and Microsoft Office skills
- Ticketing system experience (ServiceNow or Remedy preferred)
- Hands-on laptop hardware troubleshooting
- Comfortable supporting executives and billable professionals
- Strong communication, organizational, and customer-service skills
Nice to Have
- Large corporate or professional services environment experience
- MSP background
- iOS and Android support exposure
Not a Fit If You Are
- Seeking remote or hybrid work
- Coming strictly from call-center or phone-only support
- Uncomfortable with face-to-face user interaction
#PCFA #Public Accounting