Support analyst h1.location_city

Job Summary

We are seeking a Customs Compliance Analyst to support the execution of Bob's customs compliance program, ensuring adherence to all applicable U.S. and international trade regulations. This role requires strong analytical skills, attention to detail, and a solid understanding of import/export compliance processes. The ideal candidate will contribute to maintaining an efficient, compliant, and audit-ready customs program through accurate data management, process execution, and cross-functional collaboration.

In this role, you will apply your knowledge of import regulations, tariff classification, country of origin determination, valuation, and free trade agreement qualification to support daily operations and key compliance initiatives. You will work closely with the Senior Customs Compliance Advisor and Director of Customs Compliance along with cross-functional partners to maintain compliance documentation, streamline import processes, and identify opportunities for process improvement.

You will collaborate with teams in Inbound Logistics, Sourcing, Merchandising and Finance to ensure accurate and compliant customs documentation, support internal reviews and help mitigate potential compliance risks. This position is responsible for ensuring the efficient flow of goods and successful customs clearance across all import channels where Bob's is the Importer of Record. It works closely with customs brokers, booking agent and other key third-party logistics partners to maintain compliance with all applicable customs laws and regulations while supporting the company's business objectives.

Who We Are

At Bob's, we have fun, we love what we do, and it shows in our expansive growth! Bob's Discount Furniture is more than just a furniture store. We are one of the fastest growing omni-channel furniture retailers in the country.

How We Will Support You

At Bob's we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun team-oriented work environment and great benefits! Let us tell you more.

Benefits & Perks- We've got you covered! We believe in supporting our employees and their families in the best ways possible is a top priority. We focus on three core wellness pillars: Emotional, Physical and Financial. Below are just some of the benefits that we offer:

• Feeling under the weather, we've got you covered! We offer Nationally provided Medical, Dental and Vision Insurance

• Paid Vacation, Personal Days, Sick Days, Holidays, work anniversary and your Birthday! After all, your birthday should be a holiday

• 401(k) Profit Sharing Plan with a Generous Company match!

• Pet Insurance to help keep your furry friends happy and healthy

• Life insurance – Employer-paid basic Life Insurance, with the option to add Voluntary Life Insurance as well!

• Financial Planning, Voluntary Legal Benefits and Wellness Plans

• We already offer value priced furniture, but on top of that we offer a Generous Employee Discount starting on your 1st day!

• Additional Employee Discounts through the “Hays Perks discount program” offering hundreds of online discounts from your favorite merchants.

• And so much more!

Culture and Core Values- At Bob's we have a set of core values that shape the decisions we make every day and help define our company culture. These values comprise what we call "The Bob's Way." Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability and Fun.

DIVERSITY IS A CORE VALUE AT BOB'S

At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are.

We are committed to creating a place as diverse as the communities we serve.

Learn and Grow- We believe in developing our team members and helping them grow both personally and professionally! We promote Professional Development: In-person, virtually and offer an infinite library of on-demand classes in Workday Learning. We also offer Tuition Reimbursement as well as the BDF Education Foundation Scholarship Program open to employees and their dependents. Want to grow at Bob's professionally? We look to promote from within our organization by having robust succession planning in place to ensure that our team members have the opportunity to advance their careers.

Responsibilities

• Support the execution and maintenance of Bob's customs compliance program under the direction of the Director of Customs Compliance and Senior Customs Compliance Advisor.

• Perform accurate classification, valuation and country of origin determinations for imported products.

• Prepare and maintain import documentation, ensuring accuracy and consistency with regulatory and internal policy requirements.

• Monitor import entries, broker filings, and post-entry corrections to ensure compliance and timely resolution of discrepancies.

• Help manage Bob's participation in the CTPAT program by coordinating documentation, internal assessments and maintaining compliance with Minimum Security Criteria.

• Monitor changes in trade regulations, tariff updates, and customs rulings; summarize and communicate relevant updates to internal stakeholders.

• Support continuous improvement initiatives by documenting and helping implement process enhancements and automation opportunities.

• Maintain accurate and organized compliance records, including classification databases, SOPs, and audit documentation.

• Collaborate with customs brokers and freight forwarders to ensure timely and compliant import clearances.

• Assist with internal audits, broker reviews, and compliance assessments to ensure operational integrity and readiness for external audits.

• Support internal training efforts by maintaining up-to-date reference materials and assisting with compliance education initiatives.

• Provide analytical and administrative support for special compliance projects and ad hoc requests.

Required Qualifications

• Required Education:

  • Bachelor's degree, preferably in Supply Chain, International business or associated discipline.

• Experience:

  • 2-4 years of experience within supply chain operations and/or trade compliance function

  • Working knowledge of U.S. Customs regulations and import documentation requirements.

  • Experience with Harmonized Tariff Schedule (HTS) classification and trade data analysis.

• Other Qualifications:

  • Licensed Customs Broker Certification is a plus, but not required.

To succeed in this role, candidates must demonstrate a strong foundation across the following areas:

• Regulatory Knowledge:

  • Basic understanding of U.S. import regulations, HTS classification, and customs valuation principles.

• Analytical Skills:

  • Strong attention to detail with the ability to identify compliance gaps and recommend corrective actions.

  • Comfortable working with data, reports, and systems (e.g. CBP ACE Portal) to monitor compliance performance.

• Communication and Collaboration

  • Excellent written and verbal communication skills.

  • Ability to collaborate effectively with cross-functional partners, brokers, and third-party logistics providers.

• Organization and Execution

  • Strong organizational skills with the ability to manage multiple tasks, deadlines, and priorities.

  • Ability to maintain thorough and accurate documentation.

• Technology Proficiency:

  • Proficiency in Microsoft Excel, Word, and PowerPoint; experience with trade systems (e.g., ACE, broker portals, or trade management tools) preferred.

• Continuous Improvement Mindset:

  • Eagerness to learn and contribute to improving processes, technology utilization, and operational efficiency.

• Ethics & Integrity:

  • Demonstrated commitment to ethical conduct and compliance standards.

Preferred Qualifications

• Strong analytical and problem-solving abilities.

• Excellent communication and interpersonal skills.

• Ability to manage projects and multiple priorities.

• Team player, proactive, self-motivated, organized and the ability to handle shifting priorities.

Physical Requirements

• Standard office work environment type demand-sitting, typing with some domestic travel.

Work Environment

• This position is based at Bob's Manchester, CT headquarters in a hybrid office environment, offering flexibility to work from a home office.

• Success in this role requires a self-motivated individual who thrives in a virtual environment and collaborates effectively through regular communication with cross-functional teams through various digital platforms (phone, email, web conferencing, etc.)

Expected Hours of Work and Travel

• This position is hybrid, offering flexibility and work-life balance.

• The role requires periodic in-office presence, a few times per week/as needed, at the discretion of the Director of Customs Compliance, to support collaboration, in-person meetings, and strategic planning.

• Occasional additional travel may be necessary for industry conferences, partner meetings, and other business-related events.

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

$65,000 - $75,000

It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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