Support analyst h1.location_city

POSITION SUMMARY

Responsible for the coordination of the supply-demand match process that will deliver production efficiency while maintaining outstanding customer service. Additional duties will be to drive special projects when required.

OTHER ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Supply Chain Planning
• Meet on-time delivery to customers' required delivery date
• Provide early warning to functional groups where issues arise
• Review and conduct supply-vs-demand gap analysis. Identify problem areas, drive appropriate functional groups and decide on best course of action to meet targeted delivery dates
• Generate weekly production schedule and communicate to manufacturing group. Publish any changes.
• Coordinate resolution of escalated customer issues and specific product issues cross functionally
• Understand quality issues impacting supply and drive necessary actions
• Maintain right-size inventory target, within desired product mix, while minimizing cost and inventory obsolescence
• Develop and manage material and production planning scenarios to balance supply, demand, and capacity constraints; proactively identify risks, evaluate alternatives, and recommend optimal solutions to ensure service, cost, and inventory objectives are met.
• Ensure execution on new product releases and transition on product reformulations
• Manufacturing Planning
• Issue, manage and track jobs in ROSS or PCLE (batch tickets and picks) for production orders and product development, on a daily basis
• System and Processes
• Reinforce planning processes
• Contribute to systems and processes enhancements
• Perform other duties and responsibilities, as assigned

WORK ENVIRONMENT

• Marginal time might be spent in the production area where noise level can be moderate to high
• Duties are performed primarily in a smoke-free manufacturing environment
• We pride ourselves on maintaining a clean and organized environment, fostering a sense of pride and ownership in our space.
• Our culture is rich in diversity, quality, safety, fun, and respect, creating a vibrant and inclusive atmosphere.
• We are dedicated to professionalism and growth, continually striving to improve and excel in all we do.

Requirements

MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS

• High School Diploma or equivalent required, Bachelor’s Degree in a related field preferred
• 3-5 years of equivalent work experience required
• Significant supply chain experience in production planning, inventory management, manufacturing
• Strong analytical skills, attention to details, comfortable working with numbers
• Proficient in Microsoft Office Suite, Power BI, and Excel
• Excellent interpersonal skills and strong team player who can work collaboratively to get things done
• Ability to maintain and develop relationships across functional teams
• Ability to multitask in a dynamic, fast-paced environment
• Must be willing to work overtime or on weekends, as the workload demands

PHYSICAL REQUIREMENTS

• Frequent sitting, standing, walking
• Able to lift up to 25 lbs.

Benefits

ProCaps provide :

• A competitive starting pay of $27 an hour
• Top-Tier Medical, Dental & Vision Coverage - $0 when you qualify for the Wellness Program!
• Paid Time Off, Eight (8) Company Holidays
• 401(k) with Company Match – up to 4.5%
• 100% Company Life Coverage
• 100% Short Term Disability Coverage
• Gym Membership Reimbursement
• Vitamin Allowance + Discounts
• Company-Funded Health Savings Account ($1,600/year)
• Cash Reward Employee Referral Program
• Pet Insurance
• Fantastic work environment that focuses on Safety, Quality, Community, and amazing people. We hire top talent and celebrate the ingenuity and tenacity of our team members and leaders!