Support engineer h1.location_city
[job_alerts.create_a_job]
Support engineer • des moines ia
Desktop Support
ATCDes Moines, Iowa, United States- [promoted]
Direct Support Professional
Circle City ABA LLCJohnston, IA, United StatesCustomer Support Representative II - Customer Support
MindlanceJohnston, IAIntegration Support Lead Engineer (MuleSoft)
KPMGDes Moines, IADirect Support Professional
Link AssociatesWest Des Moines, Iowa, United StatesRetail Support Specialist
DSI SystemsWDM, IA, USService Support
Dave & Buster’s, Inc.Des Moines, IA, DBComputer Support
ATCDes Moines, Iowa, United StatesSupport Technician
Dave & Buster’s, Inc.Des Moines, IA, DB- [promoted]
Direct Support Caregiver
SevitaDes Moines, IA, United StatesIT Support
ATCDes Moines, Iowa, United StatesSupport Route Driver
Spee-Dee Delivery ServiceDes Moines, IA, USACustomer Support Representative
KellyJohnston, Iowa, USDirect Support Professional
SevitaDes Moines, IA, US- [new]
IT Support Specialist
Mom's MealsDes Moines, Iowa, United States, 50307Support Engineer
LightEdge Solutions IncDes Moines, IowaSoftware Engineer I/II or III - Reporting Support and Development
BHE RenewablesDes Moines, IA, United StatesSales Yard Support
ForceSourceDes Moines, IA, USACommunity Support DSP
Golden Heart Des MoinesUrbandale, IA, USDesktop Support
ATCDes Moines, Iowa, United States- [job_card.full_time]
The Iowa Workforce Development, Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks.
Key Responsibilities:
Provide desktop/laptop/thin client support both desk-side and remotely.
Install, patch, and troubleshoot Windows 7/10.
Troubleshoot issues with Microsoft 2019 and Office 365 products.
Configure and troubleshoot Windows networking (TCP/IP).
Escalate issues to next-level support or management as appropriate.
Troubleshoot issues with Microsoft Edge and Google Chrome.
Provide support using remote tools.
Install and troubleshoot a variety of in-house developed and third-party software.
Troubleshoot desktop and network printer issues.
Support Google Workspace products.
Support Apple devices (iPad, iPhone).
Understand and support Microsoft Active Directory (client-side).
Implement hard drive encryption, preferably using Bitlocker and McAfee.
Modify system registry as needed.
Qualifications:
Required Experience:
4 years of experience in PC support (desktop/laptop/thin client).
4 years of experience with Windows 7/10 installation, patching, and troubleshooting.
4 years of experience troubleshooting Microsoft 2019.
4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.
4 years of experience escalating issues to next-level support/management.
4 years of experience troubleshooting Microsoft Edge and Google Chrome.
4 years of experience providing support with remote tools.
4 years of experience installing and troubleshooting a variety of software.
Experience in support of Microsoft Office 365 products.
Experience in Apple device support (iPad, iPhone).
Thorough understanding of Microsoft Active Directory (client-side).
Experience with hard drive encryption, preferably Bitlocker and McAfee.
Desired Experience:
Ability to troubleshoot desktop and network printer issues.
Experience with Google Workspace products.
Ability to modify the system registry.
Education:
Preferred: 4-year degree or equivalent technical study.
Certifications:
Industry certifications (A+, Network+, MCP, etc.)
Communication:
The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users, ensuring timely execution of tasks.