Support engineer h1.location_city
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Support engineer • newark nj
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We are seeking a skilled EUC Field Support Engineer to provide comprehensive end-user computing support, including conference room setup, white glove support (including VIP users), Mac device assis...[show_more][last_updated.last_updated_30]
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Job Summary:
We are seeking a skilled EUC Field Support Engineer to provide comprehensive end-user computing support, including conference room setup, white glove support (including VIP users), Mac device assistance, and smart hands & feet services for server infrastructure (approx. 27 servers). The role requires strong troubleshooting, communication, and customer service skills across a dynamic IT environment.
Key Responsibilities:
- Provide hands-on support for desktop/laptop hardware, software, and connectivity issues.
- Deliver conference room and white glove support (including VIP users, no separate SLA).
- Support Mac devices, tablets, and mobile devices as needed.
- Perform IMAC (Install, Move, Add, Change) activities and deskside support.
- Act as smart hands & feet support for server and network equipment.
- Manage patching, desktop imaging, hardware replacements, and software deployments.
- Monitor and enforce endpoint security compliance.
- Utilize ITSM tools (e.g., ServiceNow) for ticket tracking and resolution.
- Support remote users and field staff using remote desktop and EUC tools.
- Collaborate with internal teams to resolve incidents and recommend process improvements.
Requirements:
- Hands-on experience with Windows 7/10 OS and Microsoft Office suite.
- Knowledge of Active Directory and ITIL processes (Incident, Change, Problem, etc.).
- Experience with MAC device support and mobile device management is a plus.
- Familiarity with conferencing tools, VPN, Lync/Teams, and remote support tools.
- Experience with Service Management tools (preferably ServiceNow).
- Associate degree in electronics or IT (Bachelors preferred).